SUPPORT
Plain turns Sidekick from a drafting assistant into an agent that acts
Alternatives · Support
Frill alternatives
The best Frill alternatives in Support, ranked by Sparkpulse's velocity_score.
About Frill
A customer-feedback and roadmap tool hardening steadily for enterprise buyers.
Frill is a customer-feedback, roadmap, and changelog platform shipping monthly release notes. The past year skews toward enterprise readiness — Okta and Microsoft Entra SSO, EU data residency, CSP security, and an expanded Ideas/Comments API — layered on top of its core boards, surveys, and boosted announcements. Development is broad and steady rather than concentrated on any single bet.
Velocity 0.0 · Last update 1h ago
Top 12 alternatives to Frill
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
ServiceDesk Plus threads Zoho's Zia AI deeper into ITSM workflow authoring
SUPPORT
Hatz AI pairs a new artifacts surface with full audit logging, doubling down on governed AI for MSPs.
SUPPORT
Twilio grinds through platform-maturity work: RCS error hygiene, WhatsApp usernames, org-level identity APIs
COMMS
Respond.io absorbs WhatsApp's phone-free identity shift while thickening its AI agent.
SUPPORT
Thread is building an AI-and-voice-native service desk for MSPs
SUPPORT
LiveAgent runs a heavy maintenance cadence while quietly wiring in AI-agent billing
SUPPORT
Sleekplan bets its relaunch on feedback that triages itself
SUPPORT
Re:amaze matures its AI support agent with testing and visibility tools
SUPPORT
Formbricks is hardening its 5.1 line with a steady run of backported fixes.
SUPPORT
Richpanel is folding the ecommerce support stack into one inbox, integration by integration
SUPPORT
Kapture CX's feed is case studies and agentic-AI thought leadership, not release notes.
Frequently asked questions
What are the best alternatives to Frill?
The top Frill alternatives we currently track in Support are Plain, ManageEngine ServiceDesk Plus, Hatz AI, Twilio, Respond.io, ranked by recent ship velocity.
How is this list of Frill alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Frill directly with one of these alternatives?
Yes — every card has a "Compare with Frill" link to a side-by-side /compare page.