LoginSign Up
← Back to all sparks
LiveAgent logo

LiveAgent

SUPPORT
Velocity5.0

Helpdesk software with live chat and ticketing

www.liveagent.com ↗

A mature help desk in pure maintenance, shipping the same fixes twice across two support branches.

help deskmaintenancedual branchbug fixesai agentsticketing
◆Current state
LiveAgent is running two parallel release lines — 5.66.5 and 5.67.7 — and shipping almost nothing but bug fixes to both. Recent builds address indexing regressions, queue and ticket-integrity crashes, Gmail quote parsing, and CRM notification failures. The only feature-adjacent work is polish on the AI Agent reporting surface.
◆Where it's heading
The pattern is stabilization, not expansion. Several fixes are backports appearing in both branches on the same day, which means engineering effort is being spent maintaining an older line for customers who have not moved. The AI Agent feature exists but is receiving naming and dialog cleanups rather than capability work.
◆Prediction
Expect the fix-only cadence on both branches to continue, with the 5.66.5 line eventually retired once its backport load stops justifying itself.

◆Recent moves

  1. 1d ago

    Chat lookup, pop-out, and ringing-agent fixes

    Three fixes on the 5.67.7 line: an unindexed reverse scan in chat lookups, a 500 on pop-out chat when a department is offline, and a leak of the ringing agent's name. Routine maintenance consistent with the branch's fix-only cadence.

    View source ↗
  2. 6d ago

    Gmail quote parsing, CRM notify, and ticket-integrity fixes

    Five fixes covering Gmail quote parsing, a stalled CRM change notification, a two-factor QR error, an unopenable-ticket crash on empty legacy email text, and a NULL due timestamp breaking queue loading. Data-integrity repair rather than user-facing change.

    View source ↗
  3. 6d ago

    CRM notification fix backported to 5.66.5

    The CRM notification fix backported to the 5.66.5 line, shipping the same day as its 5.67.7 counterpart. A branch twin, not separate work.

    View source ↗
  4. 9d ago

    Ticket-search crash fix backported to 5.66.5

    The background ticket-search crash fix backported to the 5.66.5 line, duplicating the change shipped to 5.67.7 the same day.

    View source ↗
  5. 9d ago

    Ticket-search and reindex job durability fixes

    Fixes a repeatedly crashing background ticket-search job and a Facebook ticket that permanently poisoned its reindex batch with no dead-letter path. Both are job-durability problems surfacing at tenant scale.

    View source ↗
  6. 13d ago

    5.66 branch: AppSumo agent creation and agent report fixes

    The 5.66 half of the same day: account-limit and agent-report fixes with nothing on the AI side, underlining that the two branches share bugs but not roadmap.

    View source ↗