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Velocity6.3

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LiveAgent is stabilizing infrastructure after a dense AI feature push in late August

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◆Current state
LiveAgent runs two parallel release branches (5.67.x and 5.68.x) with overlapping changelogs, which makes the feature surface harder to read at a glance. The current window is dominated by caching fixes, widget performance tuning, and bug resolution — typical consolidation work following the heavyweight late-August 5.68.8 release that added Gemini and Anthropic AI providers, MCP server support, voice transcription, and started a Svelte 5 frontend migration.
◆Where it's heading
The late-August release cluster was a genuine inflection point for LiveAgent's AI positioning: it now supports multiple AI providers (Anthropic, Gemini) for answer assistance and suggestion, added MCP tooling, and started the long-term GWT-to-Svelte 5 panel rewrite. The current maintenance cycle is consolidating that foundation. Once the Svelte 5 migration progresses, UI iteration speed should increase noticeably.
◆Prediction
The next substantive release will likely deepen AI provider configurability — model-level selection or per-use-case provider routing is the natural extension of having both Anthropic and Gemini support but no way to tune which does what.

◆Recent moves

  1. 10d ago

    Agent rating visibility and M365 shared mailbox fixes

    A batch of bug fixes: incorrect HTTP caching on a widget endpoint, agent rating disappearing from tickets, a Microsoft 365 shared mailbox setup error, and expired temp file cleanup. No new user-visible features — this is routine maintenance after an active development period.

    View source ↗
  2. 16d ago

    GA4 analytics events and widget cache key fix

    GA4 named events land for the agent panel and key integration pages — a real analytics capability addition for teams tracking customer behavior. The cache-busting fix (moving widget ref from the query string into the URL fragment) is a meaningful correctness fix that improves cache hit rates for the widget.

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  3. 20d ago

    Widget asset caching overhaul and live-chat CPU fix

    The chat-list COUNT(*) query that was scanning 1.83 million rows on every poll and saturating a database server at 92% CPU is fixed. Alongside immutable asset caching for GWT and webpack bundles, this is a significant infrastructure improvement that directly affects response times and database load in high-traffic deployments.

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  4. 20d ago

    Immutable widget assets and error page minimization

    The 5.68 branch receives the same immutable-assets caching work as 5.67, plus minimized static error pages. Both branches converging on the same caching improvements reflects an effort to bring the infrastructure baseline into alignment before broader feature work resumes.

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  5. 25d ago

    FlowHunt integration and private API auth fix

    The 5.68 branch gets the same FlowHunt and security improvements as 5.67, plus a fix for missing authentication on a private API endpoint. The security work across both branches in this batch carries real risk-reduction value for enterprise deployments.

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  6. 25d ago

    FlowHunt ticket ID in chat handoff and security fix

    FlowHunt integration now receives the ticket ID when a chat session starts — a targeted improvement that makes the chatbot handoff more useful by giving FlowHunt full context from the beginning. The security fix and incoming-email decoding fix round out a substantive patch.

    View source ↗