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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.

customer-supportai-agentsvoicetranslationmcp
◆Current state
LiveAgent's 5.70 branch added Mistral as an EU-hosted provider, Gemini and OpenAI for summaries and translation, live call transcription and on-demand message translation. 5.71.3 rolls those up with two new AI pieces: the live-chat bot can act as a chat operator driven over MCP, and an AI bot feature arrives for the call center. It also cuts AI agent latency and adds Gemini for voice transcription, alongside a long list of chat-widget and telephony fixes.
◆Where it's heading
The AI work has moved from assisting human agents (summaries, translation, transcripts) toward bots that take conversations themselves, in chat and now voice. Release notes stay terse, so how far the call-center bot goes is not yet clear from the entries.
◆Prediction
Expect follow-up 5.71 builds that fix and expand the call-center bot and MCP operator, plus more model providers in voice features.

◆Recent moves

  1. 1d ago

    5.69.7 restores inline images in older emails

    Fixes inline images in older email bodies showing as empty boxes. The same fix was shipped to the 5.70 line on the same day, part of LiveAgent's habit of patching three branches in parallel.

    View source ↗
  2. 1d ago

    5.70.3 restores inline images in older emails

    The 5.70 copy of the inline-image fix for older email bodies. Routine backport while new work goes into 5.71.

    View source ↗
  3. 2d ago

    5.71.5 adds chat transfer cancel and MCP gateway fixes

    Agents can now cancel a pending chat transfer, and the build bundles a batch of security fixes, a clearer MCP URL on the integration page and Microsoft-verified domains for SSO matching. It tidies the MCP and AI agent features that 5.71.3 introduced rather than adding new ones.

    View source ↗
  4. 4d ago

    5.69.7 gets the same security and AI agent retry fixes

    The same three fixes backported to the 5.69 branch for customers who have not moved to 5.70 or 5.71. Routine parallel-branch maintenance.

    View source ↗
  5. 4d ago

    5.70.3 security fix and AI agent retry loop on credit errors

    A 5.70 maintenance build with a security fix, restored Shopify store lists and an end to endless retries when the AI agent provider runs out of credits. The credit-error fix matters for teams now running AI agents in production, but nothing new ships.

    View source ↗
  6. 10d ago

    5.71.3: MCP-driven chat bot operator and a call-center AI bot

    5.71.3 lets the live-chat bot act as a chat operator over MCP and adds an AI bot for the call center, extending AI from agent assistance to handling conversations. It also reduces AI agent latency, adds Gemini voice transcription and bundles many widget and telephony fixes.

    View source ↗