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Hatz AI

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Velocity6.3

Hatz is building MSP-grade governance over a broad model roster, now jolted by a forced Fable 5 shutdown.

mspmulti-modeltenant-governancemcpphone-agentsregulation
◆Current state
Hatz AI is an MSP-oriented multi-model platform layering admin controls over Anthropic, Gemini, and other models. Recent work centers on tenant governance, integration and custom-MCP enable/disable controls, tenant workspace templates that preset models and features, model-credit multipliers, and on agentic workflows and phone agents (post-call automation, multi-department routing). It just disabled Claude Fable 5 in compliance with a US government directive, days after adding it.
◆Where it's heading
The arc is toward MSPs managing AI for many client tenants: standardized provisioning, per-tenant control over which models, integrations, and MCP servers are available, and workflow/phone automation that runs the actual support work. The Fable 5 add-then-disable sequence shows the platform absorbing model-availability shocks that aggregators are uniquely exposed to.
◆Prediction
Expect deeper tenant-level governance and model-policy controls, and more agentic workflow and phone-agent capability; the platform's multi-model design lets MSPs reroute around the disabled Fable 5 to other Anthropic and Gemini options.

◆Recent moves

  1. 8d ago

    Multi-Department Phone Routing and Built-in Tool Controls

    Phone agents can now route callers across up to 10 departments, either by reading the conversation or via a keypad menu, plus built-in tool controls. Extends the voice-agent surface with real call-routing capability.

  2. 14d ago

    Claude Fable 5 Disabled

    ⚡ SPARK

    Hatz disabled Claude Fable 5 in compliance with a US government directive, while leaving all other Anthropic models available. A forced removal of the flagship model just days after it was added, and an unusual capability shock in an otherwise feature-additive feed.

  3. 15d ago

    Phone Agents Post-Call Workflows, Role-Based Integration and Custom MCP Control, Re-run Workflow from Any Step, Integration and Custom MCP Default Settings for Tenant Templates, Outlook Attachment Support

    Phone agents gain automatic post-call workflows (summaries, CRM updates, ticket creation), workflow re-run from any step with pre-filled results, role-based MCP control, tenant-template MCP defaults, and Outlook attachment support. A dense agentic-automation and governance release.

  4. 17d ago

    Claude Fable 5 Now Available

    Claude Fable 5 was added to the model selector for chat, apps, agents, and workflows, pitched for long-horizon coding, research, and multi-stage enterprise tasks. A routine flagship-model addition for an aggregator, made notable in hindsight by its forced removal days later.

  5. 22d ago

    Integration and Custom MCP Controls, Expanded Microsoft 365 Actions, ConnectWise & Autotask Improvements, Hatz Official Workshop Filter, New File Support Types

    A new Integrations and Tools settings page lets admins enable, disable, and delete integrations and custom MCP servers per tenant, with expanded Microsoft 365 actions and ConnectWise/Autotask improvements. Core to the per-tenant governance direction.

  6. 29d ago

    Tenant Workspace Templates, New LLM Opus 4.8, LLM Gateway expanded to include Anthropic, Workshop Item Sharing

    Tenant Workspace Templates let MSP admins preset a default model, allowed/blocked models, memory, subagents, and preloaded apps for every new tenant, alongside adding Opus 4.8 and expanding the LLM gateway to Anthropic. Standardizes provisioning across many client tenants.