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Twilio ships GA reconnect and mid-call config for Conversation Relay voice agents.
Alternatives · customer support software
Hatz AI alternatives
The best Hatz AI alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 9, 2026
Looking for the best alternatives to Hatz AI? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Hatz AI shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Hatz AI
Hatz AI is turning a multi-model chat for MSPs into a workflow and agent platform.
Hatz ships a weekly release combining new models with platform features. The last month added Skills (saved, repeatable instructions), Decide steps that let workflows make cheap routing calls, voice mode, Google Calendar, Slack and IT Glue integrations, and a redesigned chat and navigation.
Velocity 5.0 · Last update 7d ago
Top 12 alternatives to Hatz AI
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Spiceworks keeps writing about the security debt AI is exposing, not about its own product.
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Xurrent's November update pushes its Sera agents into the inbox and CMDB reviews.
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Formbricks opens 6.2 with data retention policies and show-conditions across surveys.
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Chatway gives every widget a hosted chat page you can share without installing it.
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Live Helper Chat 4.99 lets bots answer email threads and react to mail closes.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
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ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
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ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions
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ManageEngine SDP Cloud takes its Zoho-hosted Zia model to Saudi Arabia.
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HelpCenter.io adds word-level change history for help centers edited by people and AI agents.
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Ferndesk moves its help-center answers into every reply box with a Chrome extension.
Hatz AI vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Hatz AI (baseline) | 5.0 | 0 | mspai-workflowsmulti-model | — |
| Twilio | 6.3 | 0 | messagingvoice-aiaudience-segmentation | — |
| Spiceworks | 5.0 | 0 | it-newscybersecurityopen-source-risk | — |
| Xurrent | 5.0 | 0 | itsmai-agentscmdb | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| Formbricks | 5.0 | 0 | surveysdata retentionapi | — |
| Chatway | 5.0 | 0 | live-chatai-agentsecommerce | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportemail-automation | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-aidata-residency | — |
| ManageEngine ServiceDesk Plus Cloud | 5.0 | 0 | itsmzia-aidata-residency | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basemcpai-agents | — |
| Ferndesk | 5.0 | 0 | help-centerai-supportknowledge-base | — |
The 12 best Hatz AI alternatives, in depth
1. Twilio · velocity 6.3
Twilio ships GA reconnect and mid-call config for Conversation Relay voice agents.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, Twilio focuses on messaging, voice ai and audience segmentation.
Twilio and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
2. Spiceworks · velocity 5.0
Spiceworks keeps writing about the security debt AI is exposing, not about its own product.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, Spiceworks focuses on it news, cybersecurity and open source risk.
Spiceworks and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Hatz AI vs Spiceworks →
3. Xurrent · velocity 5.0
Xurrent's November update pushes its Sera agents into the inbox and CMDB reviews.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”.
Where Hatz AI leans on msp, ai workflows and multi model, Xurrent focuses on itsm, ai agents and cmdb.
Xurrent and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
4. Formbricks · velocity 5.0
Formbricks opens 6.2 with data retention policies and show-conditions across surveys.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, Formbricks focuses on surveys, data retention and api.
Formbricks and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Hatz AI vs Formbricks →
5. Chatway · velocity 5.0
Chatway gives every widget a hosted chat page you can share without installing it.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. Live Helper Chat · velocity 5.0
Live Helper Chat 4.99 lets bots answer email threads and react to mail closes.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, Live Helper Chat focuses on live chat, customer support and email automation.
Live Helper Chat and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Hatz AI vs Live Helper Chat →
7. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Hatz AI vs LiveAgent →
8. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus →
9. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, ManageEngine ServiceDesk Plus focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus →
10. ManageEngine ServiceDesk Plus Cloud · velocity 5.0
ManageEngine SDP Cloud takes its Zoho-hosted Zia model to Saudi Arabia.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, ManageEngine ServiceDesk Plus Cloud focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus Cloud and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus Cloud trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus Cloud →
11. HelpCenter.io · velocity 5.0
HelpCenter.io adds word-level change history for help centers edited by people and AI agents.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, HelpCenter.io focuses on knowledge base, mcp and ai agents.
HelpCenter.io and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Hatz AI vs HelpCenter.io →
12. Ferndesk · velocity 5.0
Ferndesk moves its help-center answers into every reply box with a Chrome extension.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Hatz AI leans on msp, ai workflows and multi model, Ferndesk focuses on help center, ai support and knowledge base.
Ferndesk and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Frequently asked questions
What are the best alternatives to Hatz AI?
The top Hatz AI alternatives we currently track in customer support software are Twilio, Spiceworks, Xurrent, Formbricks, Chatway, ranked by recent ship velocity.
How is this list of Hatz AI alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Hatz AI directly with one of these alternatives?
Yes — every card has a "Compare with Hatz AI" link to a side-by-side /compare page.