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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Hatz AI alternatives
The best Hatz AI alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Sep 25, 2026
Looking for the best alternatives to Hatz AI? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Hatz AI shipped 1 meaningful update in the last 30 days and carries a velocity score of 6.3 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Hatz AI
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
Hatz AI is shipping at a high rate across three threads: model additions (Claude Fable 5.1, Gemini 3.8 Flash, GLM 5.3, DeepSeek variants), phone agent capabilities (pause/duplicate/reassign/silence controls/live look-ups), and MSP-specific tooling (Hatz Activate for Shadow AI scanning and AI rollouts, Hatz Learn moved in-house, PSA sync improvements). The product is positioning as the AI-as-a-service layer for MSPs managing client AI adoption.
Velocity 6.3 · Last update 21d ago
Top 12 alternatives to Hatz AI
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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Xurrent deploys six Sera AI Agents in September alongside Jamf CMDB and ClickUp integration
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DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
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Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover
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Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
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LiveAgent is stabilizing infrastructure after a dense AI feature push in late August
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Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Chatway's bot learned to read the store; now the store can listen back
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Thread takes the service-level clock off the PSA and runs it itself
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Service Fusion's changelog is SEO blog content, with ZyraTalk Outbound as the one recent product integration.
Hatz AI vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Hatz AI (baseline) | 6.3 | 1 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Sleekplan | 8.8 | 2 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| Xurrent | 6.3 | 1 | itsmai-agentsitsm-integration | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| DoneDone | 6.3 | 1 | customer-supportticketingcustom-fields | Custom Fields are live! 🎉 |
| Twilio | 6.3 | 1 | enterprise-commsomnichannelsalesforce-integration | Twilio integration with Salesforce Service Cloud Voice is now Omnichannel |
| Live Helper Chat | 6.3 | 1 | mcpai-integrationlive-chat | MCP Support |
| LiveAgent | 6.3 | 0 | customer-supportai-integrationperformance-tuning | — |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| HelpCenter.io | 6.3 | 1 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 1 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
| Service Fusion | 5.0 | 0 | field-service-managementhvacplumbing | — |
The 12 best Hatz AI alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Over the last 30 days Sleekplan shipped 2 meaningful updates vs Hatz AI's 1, most recently “Groups: see your feedback by account”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Sleekplan focuses on b2b saas, scim and account groups.
Over the last 30 days Sleekplan has been shipping faster than Hatz AI — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare Hatz AI vs Sleekplan →
2. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Over the last 30 days Respond.io shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Respond.io trajectory → · Compare Hatz AI vs Respond.io →
3. Xurrent · velocity 6.3
Xurrent deploys six Sera AI Agents in September alongside Jamf CMDB and ClickUp integration.
Over the last 30 days Xurrent shipped 1 meaningful update vs Hatz AI's 1, most recently “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Xurrent focuses on itsm, ai agents and itsm integration.
Xurrent and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
4. DoneDone · velocity 6.3
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms.
Over the last 30 days DoneDone shipped 1 meaningful update vs Hatz AI's 1, most recently “Custom Fields are live! 🎉”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, DoneDone focuses on customer support, ticketing and custom fields.
DoneDone and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. Twilio · velocity 6.3
Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover.
Over the last 30 days Twilio shipped 1 meaningful update vs Hatz AI's 1, most recently “Twilio integration with Salesforce Service Cloud Voice is now Omnichannel”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Twilio focuses on enterprise comms, omnichannel and salesforce integration.
Twilio and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. Live Helper Chat · velocity 6.3
Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs Hatz AI's 1, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Live Helper Chat focuses on mcp, ai integration and live chat.
Live Helper Chat and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Hatz AI vs Live Helper Chat →
7. LiveAgent · velocity 6.3
LiveAgent is stabilizing infrastructure after a dense AI feature push in late August.
Over the last 30 days LiveAgent shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, LiveAgent focuses on customer support, ai integration and performance tuning.
LiveAgent has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full LiveAgent trajectory → · Compare Hatz AI vs LiveAgent →
8. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs Hatz AI's 1, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Formbricks focuses on open source, surveys and commercial pivot.
Formbricks and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Hatz AI vs Formbricks →
9. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Hatz AI's 1, most recently “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Hatz AI vs HelpCenter.io →
10. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Over the last 30 days Chatway shipped 0 meaningful updates vs Hatz AI's 1, most recently “Your AI agent can now access WordPress & WooCommerce data”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Chatway focuses on live chat, ai agents and ecommerce.
Chatway has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
11. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Over the last 30 days Thread shipped 1 meaningful update vs Hatz AI's 1, most recently “XLAs (Experience Level Agreements)”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Thread focuses on msp helpdesk, service levels and xla.
Thread and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Service Fusion · velocity 5.0
Service Fusion's changelog is SEO blog content, with ZyraTalk Outbound as the one recent product integration.
Over the last 30 days Service Fusion shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp, ai platform and phone agents, Service Fusion focuses on field service management, hvac and plumbing.
Service Fusion has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Service Fusion trajectory → · Compare Hatz AI vs Service Fusion →
Frequently asked questions
What are the best alternatives to Hatz AI?
The top Hatz AI alternatives we currently track in customer support software are Sleekplan, Respond.io, Xurrent, DoneDone, Twilio, ranked by recent ship velocity.
How is this list of Hatz AI alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Hatz AI directly with one of these alternatives?
Yes — every card has a "Compare with Hatz AI" link to a side-by-side /compare page.