COMMS
respond.io is monetizing AI usage directly while putting an assistant that builds agents in every workspace.
Alternatives · customer support software
Hatz AI alternatives
The best Hatz AI alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Aug 11, 2026
Looking for the best alternatives to Hatz AI? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Hatz AI shipped 1 meaningful update in the last 30 days and carries a velocity score of 6.3 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Hatz AI
Hatz stopped shipping only AI and started shipping the MSP's selling motion.
Hatz AI runs a fast, dense release train aimed at managed service providers reselling AI to their clients. The base layer keeps absorbing frontier models within days of release — Claude Opus 5, Kimi K3, GLM 5.2 Fast, Gemini 3.6 Flash and 3.5 Flash-Lite, and now DeepSeek V4 Flash 0731 — while platform work fills in around it: AutoTool v2 for automatic tool selection, artifact sharing and a fullscreen presentation mode, and a phone agent that has grown from a feature into a managed fleet. The partner layer arrived in force with Hatz Activate, a rollout console with its own Sales User role.
Velocity 6.3 · Last update 4d ago
Top 12 alternatives to Hatz AI
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio is closing gaps: email deliverability controls, WhatsApp parity, and regional network plumbing.
SUPPORT
Sidekick got skills and MCP; now Plain is clearing the path to move your history in.
SUPPORT
A near-daily fix stream, with Slack and Teams becoming where help desk work happens.
SUPPORT
Canny is quietly turning customer conversations into a feedback pipeline nobody has to maintain.
SUPPORT
Three release branches running in lockstep to backport one tenancy-isolation sweep
SUPPORT
HelpCenter.io just put a free, no-signup FAQ builder in front of its paid product.
SUPPORT
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
SUPPORT
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
SUPPORT
Frill just made its feedback board readable by any AI assistant, on every plan.
SUPPORT
The cloud edition's only real news is Slack, restated twice in four days.
SUPPORT
A mature help desk in pure maintenance, shipping the same fixes twice across two support branches.
Hatz AI vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Hatz AI (baseline) | 6.3 | 1 | msp-channelmodel-aggregationshadow-ai | Hatz Activate: a Shadow AI scan and an MSP rollout console |
| Respond.io | 7.5 | 2 | customer-messagingai-agentsusage-based-pricing | Get more done with uninterrupted AI usage ð |
| Twilio | 7.5 | 0 | email-deliverabilitywhatsappapi-parity | — |
| Plain | 7.5 | 2 | sidekickmcpmigration | Sidekick connects to any MCP server |
| ManageEngine ServiceDesk Plus | 6.3 | 0 | chatopsai-assistdata-center-rollout | — |
| Canny | 6.3 | 1 | feedback managementautopilotcall capture | Upgraded reporting tab |
| Formbricks | 6.3 | 0 | multi-tenancymcprelease-branches | — |
| HelpCenter.io | 6.3 | 1 | self-serviceai-answersfree-tier | Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free |
| Xurrent | 6.3 | 0 | agentic-itsmsera-aicmdb | Sera AI's first two autonomous agents ship |
| INKY | 6.3 | 1 | email-securityphishing-detectionmsp-channel | v1.9.3: Smart Insights brings an LLM verdict to every message |
| Frill | 6.3 | 1 | feedback-managementmcpagent-native | Introducing the new Frill MCP! |
| ManageEngine ServiceDesk Plus Cloud | 5.0 | 0 | chatopsai-assistdata-center-rollout | — |
| LiveAgent | 5.0 | 0 | help deskmaintenancedual branch | — |
The 12 best Hatz AI alternatives, in depth
1. Respond.io · velocity 7.5
Respond.io is monetizing AI usage directly while putting an assistant that builds agents in every workspace.
Over the last 30 days Respond.io shipped 2 meaningful updates vs Hatz AI's 1, most recently “Get more done with uninterrupted AI usage ð”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Respond.io focuses on customer messaging, ai agents and usage based pricing.
Over the last 30 days Respond.io has been shipping faster than Hatz AI — a point in its favour if release momentum matters to you.
Full Respond.io trajectory → · Compare Hatz AI vs Respond.io →
2. Twilio · velocity 7.5
Twilio is closing gaps: email deliverability controls, WhatsApp parity, and regional network plumbing.
Over the last 30 days Twilio shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Twilio focuses on email deliverability, whatsapp and api parity.
Twilio has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
3. Plain · velocity 7.5
Sidekick got skills and MCP; now Plain is clearing the path to move your history in.
Over the last 30 days Plain shipped 2 meaningful updates vs Hatz AI's 1, most recently “Sidekick connects to any MCP server”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Plain focuses on sidekick, mcp and migration.
Over the last 30 days Plain has been shipping faster than Hatz AI — a point in its favour if release momentum matters to you.
4. ManageEngine ServiceDesk Plus · velocity 6.3
A near-daily fix stream, with Slack and Teams becoming where help desk work happens.
Over the last 30 days ManageEngine ServiceDesk Plus shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, ManageEngine ServiceDesk Plus focuses on chatops, ai assist and data center rollout.
ManageEngine ServiceDesk Plus has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus →
5. Canny · velocity 6.3
Canny is quietly turning customer conversations into a feedback pipeline nobody has to maintain.
Over the last 30 days Canny shipped 1 meaningful update vs Hatz AI's 1, most recently “Upgraded reporting tab”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Canny focuses on feedback management, autopilot and call capture.
Canny and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. Formbricks · velocity 6.3
Three release branches running in lockstep to backport one tenancy-isolation sweep.
Over the last 30 days Formbricks shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Formbricks focuses on multi tenancy, mcp and release branches.
Formbricks has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Formbricks trajectory → · Compare Hatz AI vs Formbricks →
7. HelpCenter.io · velocity 6.3
HelpCenter.io just put a free, no-signup FAQ builder in front of its paid product.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Hatz AI's 1, most recently “Introducing FAQs.me: Build a Beautiful FAQ Section in Two Minutes, Free”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, HelpCenter.io focuses on self service, ai answers and free tier.
HelpCenter.io and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Hatz AI vs HelpCenter.io →
8. Xurrent · velocity 6.3
Sera AI crosses from assistant to autonomous agent while the ITSM core keeps its monthly grind.
Over the last 30 days Xurrent shipped 0 meaningful updates vs Hatz AI's 1, most recently “Sera AI's first two autonomous agents ship”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Xurrent focuses on agentic itsm, sera ai and cmdb.
Xurrent has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
9. INKY · velocity 6.3
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
Over the last 30 days INKY shipped 1 meaningful update vs Hatz AI's 1, most recently “v1.9.3: Smart Insights brings an LLM verdict to every message”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, INKY focuses on email security, phishing detection and msp channel.
INKY and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
10. Frill · velocity 6.3
Frill just made its feedback board readable by any AI assistant, on every plan.
Over the last 30 days Frill shipped 1 meaningful update vs Hatz AI's 1, most recently “Introducing the new Frill MCP!”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, Frill focuses on feedback management, mcp and agent native.
Frill and Hatz AI have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
11. ManageEngine ServiceDesk Plus Cloud · velocity 5.0
The cloud edition's only real news is Slack, restated twice in four days.
Over the last 30 days ManageEngine ServiceDesk Plus Cloud shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, ManageEngine ServiceDesk Plus Cloud focuses on chatops, ai assist and data center rollout.
ManageEngine ServiceDesk Plus Cloud has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full ManageEngine ServiceDesk Plus Cloud trajectory → · Compare Hatz AI vs ManageEngine ServiceDesk Plus Cloud →
12. LiveAgent · velocity 5.0
A mature help desk in pure maintenance, shipping the same fixes twice across two support branches.
Over the last 30 days LiveAgent shipped 0 meaningful updates vs Hatz AI's 1. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where Hatz AI leans on msp channel, model aggregation and shadow ai, LiveAgent focuses on help desk, maintenance and dual branch.
LiveAgent has shipped fewer meaningful updates than Hatz AI in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full LiveAgent trajectory → · Compare Hatz AI vs LiveAgent →
Frequently asked questions
What are the best alternatives to Hatz AI?
The top Hatz AI alternatives we currently track in customer support software are Respond.io, Twilio, Plain, ManageEngine ServiceDesk Plus, Canny, ranked by recent ship velocity.
How is this list of Hatz AI alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Hatz AI directly with one of these alternatives?
Yes — every card has a "Compare with Hatz AI" link to a side-by-side /compare page.