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Comparison · Support
Hatz AI vs LiveAgent
A side-by-side editorial comparison of Hatz AI and LiveAgent — release velocity, themes, recent moves, and the top alternatives to consider.
Hatz AI vs LiveAgent: at a glance
| Feature | Hatz AI | LiveAgent |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 7.5 | 6.3 |
| Sparks · 30d | 2 | 1 |
| Top themes | msp, ai-platform, phone-agents, training | ai-agents, voice, transcription, mcp |
| Last editorial update | 4d ago | 5d ago |
| Website | — | Visit → |
What is Hatz AI?
Hatz pulls its training platform off TalentLMS and runs it inside the tenant.
Hatz is an AI platform sold through managed service providers. Hatz Learn now runs natively in the tenant dashboard instead of a separate TalentLMS site, with completed courses and certifications migrated across. Tenant admins can also request a phone agent themselves, with MSP admins reviewing the exact configuration and billing starting on approval, and GLM-5.3-Flash joins the model selector.
What is LiveAgent?
Voice calls become text, giving LiveAgent's AI layer a channel it could never read
LiveAgent ships a continuous train of dated builds off two branches — 5.67/5.68 for current work, 5.66 for backports — and most entries are fix lists. The 5.68.8 build breaks that pattern with the largest feature block in this feed for months: speech-to-text for voice call recordings, Gemini and Anthropic added as AI providers for AI Agents and Answer Suggestion, a Svelte 5 umbrella that begins replacing the GWT agent panel, an option to hide AI summaries in tickets, and automatic replies on the WhatsApp channel. The builds between it and the last feature release are almost entirely WhatsApp handling, chat lookup and language-sync repairs.
Hatz AI vs LiveAgent: editorial side-by-side
Hatz AI
7.5SUPPORT
Hatz pulls its training platform off TalentLMS and runs it inside the tenant.
◆ Current state
Hatz is an AI platform sold through managed service providers. Hatz Learn now runs natively in the tenant dashboard instead of a separate TalentLMS site, with completed courses and certifications migrated across. Tenant admins can also request a phone agent themselves, with MSP admins reviewing the exact configuration and billing starting on approval, and GLM-5.3-Flash joins the model selector.
◆ Where it's heading
Since Hatz Activate, the work has been about making the MSP-to-tenant boundary self-service rather than manual: tenants request phone agents instead of asking, PSA imports become selective rather than all-or-nothing, and phone agents start from templates that write their own instructions. Absorbing the learning platform fits that pattern — one fewer vendor and one fewer login between the customer and the product. Model additions continue on their usual cadence.
◆ Prediction
With training in-house and phone agents self-requested, expect the next releases to extend the same request-and-approve pattern to other provisioning that still requires an MSP admin to act.
LiveAgent
6.3SUPPORT
Voice calls become text, giving LiveAgent's AI layer a channel it could never read
◆ Current state
LiveAgent ships a continuous train of dated builds off two branches — 5.67/5.68 for current work, 5.66 for backports — and most entries are fix lists. The 5.68.8 build breaks that pattern with the largest feature block in this feed for months: speech-to-text for voice call recordings, Gemini and Anthropic added as AI providers for AI Agents and Answer Suggestion, a Svelte 5 umbrella that begins replacing the GWT agent panel, an option to hide AI summaries in tickets, and automatic replies on the WhatsApp channel. The builds between it and the last feature release are almost entirely WhatsApp handling, chat lookup and language-sync repairs.
◆ Where it's heading
AI has been the product's centre of gravity since AI Agents sparked in May and the MCP server in June, and this release shows the pattern that follows an origin: the platform keeps hanging providers and tools off a layer whose shape is already settled, with Gemini and Anthropic filling a provider slot OpenAI defined. The more consequential move is that voice is being pulled into that layer at all — recordings become text, which is the precondition for AI features reaching a channel they previously could not see. Underneath, the GWT-to-Svelte migration commits the product to a multi-release frontend rewrite that this changelog will likely surface only as incidental agent-panel fixes.
◆ Prediction
Expect the AI features that already operate on tickets — answer suggestion, summaries, agent runs — to begin consuming call transcripts, since the transcription work has no other obvious consumer in the product. The notes describe the frontend replacement as progressive and give no schedule, so how long the GWT panel stays cannot be read from this entry.
Alternatives to Hatz AI and LiveAgent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Hatz AI or LiveAgent.
ManageEngine ServiceDesk Plus
ServiceDesk Plus moved upstream of the ticket, then spent the week tidying the sidebar
Chatway
Chatway's bot learned to read the store; now the store can listen back
ManageEngine ServiceDesk Plus Cloud
ManageEngine's cloud service desk drips small fixes; its AI arrives data center by data center
Desk365
Asset management is the real build; the feed is mostly an interview series.
Formbricks
Formbricks spends a whole RC train on making enterprise SSO stop breaking.
See all Hatz AI alternatives → · See all LiveAgent alternatives →
Recent activity from Hatz AI and LiveAgent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 5d agoHatz AIHatz Learn moves off TalentLMS into the tenant dashboard ⚡
- 6d agoLiveAgentVoice call transcription, plus Gemini and Anthropic AI providers ⚡
- 7d agoLiveAgentAgent panel stops writing user status on every request
- 12d agoHatz AIShared Integration Credentials, Gemini 3.7 Flash, DeepSeek V4 Pro 0813, Phone Agent Tools and Approved Callers
- 15d agoLiveAgentLanguage sync fixes backported to the 5.66 branch
- 15d agoLiveAgentChats overview polling and language write loops fixed
- 19d agoHatz AIAttachment-Only Messages, Tenant Renaming, Invoices Over the API, Phone Agent Drafts and Silence Controls
- 20d agoLiveAgentShared-mailbox OAuth timeout and chat completion fixes
- 22d agoLiveAgentChat lookup, pop-out, and ringing-agent fixes
- 26d agoHatz AIDeepSeek V4 Flash 0731, Self-Reporting Credit Usage, Phone Agent Pause/Reassign/Duplicate, Artifact Presentation Mode, Auto-Tool Selection Notice
- 29d agoHatz AIHatz Activate: a Shadow AI scan and an MSP rollout console ⚡
- 1mo agoHatz AIAutoTool v2, Optimized Phone Agent Pricing, MSP Workshop Categories for Agents
Frequently asked questions
What is the difference between Hatz AI and LiveAgent?
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 6.3), with 2 editorial sparks in the last 30 days against 1. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Hatz AI better than LiveAgent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 6.3), with 2 editorial sparks in the last 30 days against 1. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.