Libredesk
Libredesk's v2.9 RCs keep adding: widget language control and quoted history in emails.
Comparison · Support
Formbricks vs LiveAgent
A side-by-side editorial comparison of Formbricks and LiveAgent — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs LiveAgent: at a glance
What is Formbricks?
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 and rc.3 are backport batches; rc.3 enforces the workspace limit inside the creating transaction, removes a Zod eval probe from the survey renderer and fixes online-upgrade edge cases around Cube. The feed still shows no 6.0.0 stable tag.
What is LiveAgent?
LiveAgent fixes new chats loading another chat's messages on both branches.
LiveAgent's last six builds on the 5.68 and 5.69 lines are maintenance. The October 19 pair fixes new chats reading an older chat's messages because chat UUIDs were cast to numbers, and call transcription stalling when OpenAI isn't the account's AI provider; 5.69.6 also records SSO logins in login history. The AI chat operator (5.69.4) and its handoff controls (5.69.5) remain the latest feature work.
Formbricks vs LiveAgent: editorial side-by-side
Formbricks
5.0SUPPORT
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
◆ Current state
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 and rc.3 are backport batches; rc.3 enforces the workspace limit inside the creating transaction, removes a Zod eval probe from the survey renderer and fixes online-upgrade edge cases around Cube. The feed still shows no 6.0.0 stable tag.
◆ Where it's heading
The commercial gating from 6.0 is now paired with programmatic access: responses and feedback records become data that agents and integrations read and write through a documented API and MCP. rc.3's transactional workspace-limit check shows the licensing cap is being made race-proof, and the Cube digest-pinning guidance signals that self-hosted upgrades remain the riskiest part of the release.
◆ Prediction
Expect one or two more 6.1 release candidates focused on upgrade paths before a stable tag; when 6.0 or 6.1 reaches stable still can't be read from the entries.
LiveAgent
6.3SUPPORT
LiveAgent fixes new chats loading another chat's messages on both branches.
◆ Current state
LiveAgent's last six builds on the 5.68 and 5.69 lines are maintenance. The October 19 pair fixes new chats reading an older chat's messages because chat UUIDs were cast to numbers, and call transcription stalling when OpenAI isn't the account's AI provider; 5.69.6 also records SSO logins in login history. The AI chat operator (5.69.4) and its handoff controls (5.69.5) remain the latest feature work.
◆ Where it's heading
After shipping an AI operator into live chat, LiveAgent is hardening the paths around it: handoff, transcription across AI providers, and per-account AI Agent limits. Fixes land on 5.69 and are backported to 5.68 the same day or within days, so both branches stay supported.
◆ Prediction
Expect more fix builds on both branches before the next 5.69 feature drop; the entries don't show when new AI capabilities will follow.
Alternatives to Formbricks and LiveAgent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or LiveAgent.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
Service Fusion
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Xurrent
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Live Helper Chat
Live Helper Chat pairs finer operator-status controls with a second straight security pass.
DoneDone
DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
See all Formbricks alternatives → · See all LiveAgent alternatives →
Recent activity from Formbricks and LiveAgent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 3d agoLiveAgent5.70.2.20261020124800
- 4d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 4d agoLiveAgent5.69.6 fixes chats showing another chat's messages
- 4d agoLiveAgent5.68.9 backports chat-mixup and transcription fixes
- 7d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 9d agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 10d agoLiveAgent5.69.6 enforces AI Agent limit and fixes stale ticket status
- 10d agoLiveAgent5.68 backport fixes chats stuck after bot-to-agent handoff
- 14d agoLiveAgent5.68.9 security fix and stuck-chat and attachment repairs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 1mo agoFormbricks6.0.0 RC4: Gateway API v1.5 support
- 1mo agoFormbricks6.0.0 RC3: bug fixes and trial duration A/B test
Frequently asked questions
What is the difference between Formbricks and LiveAgent?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than LiveAgent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.