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Sparse feed leans into AI-CX thought-leadership — RAG and MCP, not releases

customer-supportai-cxragmcpthought-leadership
◆Current state
Kapture CX's feed mixes technical thought-leadership — RAG in enterprise CX, the Model Context Protocol — with a glossary term and a podcast appearance. It reads as positioning around agentic AI-CX standards rather than a product changelog.
◆Where it's heading
The recent pieces lean into AI interoperability themes, suggesting Kapture wants to be seen building toward standards-based autonomous CX agents. The cadence is also thin and slowing — entries span February to April — so the trajectory is more positioning than observable shipping.
◆Prediction
Expect more AI-CX thought-leadership around RAG and agent interoperability; confirming actual product moves needs a real release feed.

◆Recent moves

  1. 2mo ago

    Retrieval-Augmented Generation (RAG) in Enterprise CX

    A thought-leadership piece on retrieval-augmented generation in enterprise CX; positioning content, not a product release.

    View source ↗
  2. 2mo ago

    Model Context Protocol (MCP): the missing interoperability layer for autonomous AI workflows

    An explainer on the Model Context Protocol as an interoperability layer for AI agents; standards thought-leadership, not a Kapture release.

    View source ↗
  3. 2mo ago

    Kapture CX’s Vikas Garg Shares Insights on the Future of Auto Repair in Analytics Insight Podcast

    A PR note about a co-founder's podcast appearance on connected workshop ecosystems; company news, not a product change.

    View source ↗
  4. 3mo ago

    Dual Tone Multi-Frequency (DTMF)

    A glossary entry defining DTMF in the contact-center context; reference content, not a release.

    View source ↗