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Xurrent turns Sera AI from a chat widget into shipping ITSM agents
Alternatives · customer support software
Formbricks alternatives
The best Formbricks alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Jul 24, 2026
Looking for the best alternatives to Formbricks? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Formbricks shipped 0 meaningful updates in the last 30 days and carries a velocity score of 6.3 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Formbricks
Formbricks runs parallel 5.1/5.2 release trains, hardening tenant isolation and security.
Formbricks, the open-source survey and experience-management platform, is in a fast RC-driven cadence maintaining two release lines (5.1.x and 5.2.x) at once. The dominant theme is security and multi-tenancy: enforcing organization/workspace scoping across API keys, surveys, quotas, and integrations, plus dependency patches for known CVEs. Alongside that sit smaller reliability and accessibility fixes. This is stabilization work, not new capability.
Velocity 6.3 · Last update 2d ago
Top 12 alternatives to Formbricks
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Plain turns Sidekick from a chat helper into an agent that acts on threads
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Twilio hardens its messaging-compliance surface while widening channels
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HelpSpot bolts AI and an MCP server onto a self-hosted helpdesk that still ships on SQL Server.
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HelpCenter.io is rebuilding its stack around AI self-service deflection
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Thread is building an AI-and-voice-native service desk for MSPs
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Sleekplan bets its relaunch on feedback that triages itself
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ServiceDesk Plus grinds out region-by-region Zia AI rollout atop steady ITSM tooling.
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Hatz AI compounds its MSP platform: phone agents, model breadth, and tenant governance
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Richpanel racks up ecommerce integrations, turning its inbox into an AI-actionable hub
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LiveAgent grinds on stability while quietly wiring up AI budgets and MCP tooling
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ProProfs Chat is running an alternatives-page factory aimed at every rival's pricing complaints.
Formbricks vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Formbricks (baseline) | 6.3 | 0 | surveysopen sourcemulti-tenancy | — |
| Xurrent | 6.3 | 1 | itsmagentic aisera ai | Sera AI ships its first two autonomous ITSM agents |
| Plain | 6.3 | 0 | ai-agentcustomer-supportworkflows | — |
| Twilio | 6.3 | 0 | messaginga2p-10dlcrcs | — |
| HelpSpot | 6.3 | 0 | customer-supporthelpdeskself-hosted | HelpSpot 5.8.0 ships an MCP server |
| HelpCenter.io | 6.3 | 1 | ai-self-servicesupport-widgetdeflection-analytics | The Support Widget, Rebuilt to Resolve More on Its Own |
| Thread | 6.3 | 1 | mspvoice-aitriage-agent | Voice AI: outbound calling goes live |
| Sleekplan | 6.3 | 0 | feedback-managementai-automationproduct-rebuild | Sleekplan 2.0: A Feedback Loop that Manages Itself! |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-llmgenai | — |
| Hatz AI | 5.0 | 0 | mspai-workspacephone-agents | — |
| Richpanel | 5.0 | 0 | customer-supportecommerceintegrations | — |
| LiveAgent | 5.0 | 0 | customer-supporthelpdeskai-budgets | — |
| ProProfs Chat | 5.0 | 0 | customer-supportai-chatbotscompetitor-content | — |
The 12 best Formbricks alternatives, in depth
1. Xurrent · velocity 6.3
Xurrent turns Sera AI from a chat widget into shipping ITSM agents.
Over the last 30 days Xurrent shipped 1 meaningful update vs Formbricks's 0, most recently “Sera AI ships its first two autonomous ITSM agents”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, Xurrent focuses on itsm, agentic ai and sera ai.
Over the last 30 days Xurrent has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
2. Plain · velocity 6.3
Plain turns Sidekick from a chat helper into an agent that acts on threads.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, Plain focuses on ai agent, customer support and workflows.
Plain and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
3. Twilio · velocity 6.3
Twilio hardens its messaging-compliance surface while widening channels.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, Twilio focuses on messaging, a2p 10dlc and rcs.
Twilio and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
4. HelpSpot · velocity 6.3
HelpSpot bolts AI and an MCP server onto a self-hosted helpdesk that still ships on SQL Server.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “HelpSpot 5.8.0 ships an MCP server”.
Where Formbricks leans on surveys, open source and multi tenancy, HelpSpot focuses on customer support, helpdesk and self hosted.
HelpSpot and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpSpot trajectory → · Compare Formbricks vs HelpSpot →
5. HelpCenter.io · velocity 6.3
HelpCenter.io is rebuilding its stack around AI self-service deflection.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Formbricks's 0, most recently “The Support Widget, Rebuilt to Resolve More on Its Own”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, HelpCenter.io focuses on ai self service, support widget and deflection analytics.
Over the last 30 days HelpCenter.io has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare Formbricks vs HelpCenter.io →
6. Thread · velocity 6.3
Thread is building an AI-and-voice-native service desk for MSPs.
Over the last 30 days Thread shipped 1 meaningful update vs Formbricks's 0, most recently “Voice AI: outbound calling goes live”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, Thread focuses on msp, voice ai and triage agent.
Over the last 30 days Thread has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
7. Sleekplan · velocity 6.3
Sleekplan bets its relaunch on feedback that triages itself.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Sleekplan 2.0: A Feedback Loop that Manages Itself!”.
Where Formbricks leans on surveys, open source and multi tenancy, Sleekplan focuses on feedback management, ai automation and product rebuild.
Sleekplan and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Sleekplan trajectory → · Compare Formbricks vs Sleekplan →
8. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus grinds out region-by-region Zia AI rollout atop steady ITSM tooling.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, ManageEngine ServiceDesk Plus focuses on itsm, zia llm and genai.
ManageEngine ServiceDesk Plus and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Formbricks vs ManageEngine ServiceDesk Plus →
9. Hatz AI · velocity 5.0
Hatz AI compounds its MSP platform: phone agents, model breadth, and tenant governance.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, Hatz AI focuses on msp, ai workspace and phone agents.
Hatz AI and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
10. Richpanel · velocity 5.0
Richpanel racks up ecommerce integrations, turning its inbox into an AI-actionable hub.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, Richpanel focuses on customer support, ecommerce and integrations.
Richpanel and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Richpanel trajectory → · Compare Formbricks vs Richpanel →
11. LiveAgent · velocity 5.0
LiveAgent grinds on stability while quietly wiring up AI budgets and MCP tooling.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, LiveAgent focuses on customer support, helpdesk and ai budgets.
LiveAgent and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Formbricks vs LiveAgent →
12. ProProfs Chat · velocity 5.0
ProProfs Chat is running an alternatives-page factory aimed at every rival's pricing complaints.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, open source and multi tenancy, ProProfs Chat focuses on customer support, ai chatbots and competitor content.
ProProfs Chat and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ProProfs Chat trajectory → · Compare Formbricks vs ProProfs Chat →
Frequently asked questions
What are the best alternatives to Formbricks?
The top Formbricks alternatives we currently track in customer support software are Xurrent, Plain, Twilio, HelpSpot, HelpCenter.io, ranked by recent ship velocity.
How is this list of Formbricks alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Formbricks directly with one of these alternatives?
Yes — every card has a "Compare with Formbricks" link to a side-by-side /compare page.