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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Formbricks alternatives
The best Formbricks alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Oct 21, 2026
Looking for the best alternatives to Formbricks? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Formbricks shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Formbricks
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 and rc.3 are backport batches; rc.3 enforces the workspace limit inside the creating transaction, removes a Zod eval probe from the survey renderer and fixes online-upgrade edge cases around Cube. The feed still shows no 6.0.0 stable tag.
Velocity 5.0 · Last update 4d ago
Top 12 alternatives to Formbricks
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
SUPPORT
LiveAgent fixes new chats loading another chat's messages on both branches.
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Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
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Live Helper Chat pairs finer operator-status controls with a second straight security pass.
SUPPORT
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
SUPPORT
Chatway's bot learned to read the store; now the store can listen back
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Libredesk's v2.9 RCs keep adding: widget language control and quoted history in emails.
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Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
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DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
Formbricks vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Formbricks (baseline) | 5.0 | 0 | surveysapimcp | — |
| Sleekplan | 8.8 | 0 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Twilio | 7.5 | 1 | messagingaudience-segmentationvoice-trust | Twilio Cohorts for Native List Building and Bulk Messaging |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| LiveAgent | 6.3 | 0 | ai-agentshuman-handoffstability | — |
| Xurrent | 6.3 | 1 | itsmai-agentsagent-governance | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| Live Helper Chat | 6.3 | 0 | live-chatoperator-managementsecurity-hardening | MCP Support |
| HelpCenter.io | 6.3 | 0 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 0 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Libredesk | 5.0 | 0 | helpdeskomnichannelwhatsapp | — |
| Service Fusion | 5.0 | 0 | field-servicetradeshvac | — |
| DoneDone | 5.0 | 0 | customer-supportshared-inboxemail-routing | Custom Fields are live! 🎉 |
The 12 best Formbricks alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Its velocity score of 8.8/10 reflects longer-term release cadence; its most recent meaningful update was “Groups: see your feedback by account”.
Where Formbricks leans on surveys, api and mcp, Sleekplan focuses on b2b saas, scim and account groups.
Sleekplan and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Sleekplan trajectory → · Compare Formbricks vs Sleekplan →
2. Twilio · velocity 7.5
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
Over the last 30 days Twilio shipped 1 meaningful update vs Formbricks's 0, most recently “Twilio Cohorts for Native List Building and Bulk Messaging”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, api and mcp, Twilio focuses on messaging, audience segmentation and voice trust.
Over the last 30 days Twilio has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
3. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, api and mcp, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Formbricks vs Respond.io →
4. LiveAgent · velocity 6.3
LiveAgent fixes new chats loading another chat's messages on both branches.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, api and mcp, LiveAgent focuses on ai agents, human handoff and stability.
LiveAgent and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Formbricks vs LiveAgent →
5. Xurrent · velocity 6.3
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Over the last 30 days Xurrent shipped 1 meaningful update vs Formbricks's 0, most recently “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Formbricks leans on surveys, api and mcp, Xurrent focuses on itsm, ai agents and agent governance.
Over the last 30 days Xurrent has been shipping faster than Formbricks — a point in its favour if release momentum matters to you.
6. Live Helper Chat · velocity 6.3
Live Helper Chat pairs finer operator-status controls with a second straight security pass.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “MCP Support”.
Where Formbricks leans on surveys, api and mcp, Live Helper Chat focuses on live chat, operator management and security hardening.
Live Helper Chat and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Formbricks vs Live Helper Chat →
7. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”.
Where Formbricks leans on surveys, api and mcp, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Formbricks vs HelpCenter.io →
8. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”.
Where Formbricks leans on surveys, api and mcp, Hatz AI focuses on msp, ai platform and phone agents.
Hatz AI and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
9. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Formbricks leans on surveys, api and mcp, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
10. Libredesk · velocity 5.0
Libredesk's v2.9 RCs keep adding: widget language control and quoted history in emails.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, api and mcp, Libredesk focuses on helpdesk, omnichannel and whatsapp.
Libredesk and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Libredesk trajectory → · Compare Formbricks vs Libredesk →
11. Service Fusion · velocity 5.0
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Formbricks leans on surveys, api and mcp, Service Fusion focuses on field service, trades and hvac.
Service Fusion and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Service Fusion trajectory → · Compare Formbricks vs Service Fusion →
12. DoneDone · velocity 5.0
DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Formbricks leans on surveys, api and mcp, DoneDone focuses on customer support, shared inbox and email routing.
DoneDone and Formbricks have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare Formbricks vs DoneDone →
Frequently asked questions
What are the best alternatives to Formbricks?
The top Formbricks alternatives we currently track in customer support software are Sleekplan, Twilio, Respond.io, LiveAgent, Xurrent, ranked by recent ship velocity.
How is this list of Formbricks alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Formbricks directly with one of these alternatives?
Yes — every card has a "Compare with Formbricks" link to a side-by-side /compare page.