L
Libredesk
SUPPORT
Velocity5.0
Open source self-hosted omnichannel customer support desk
Libredesk's v2.9 release candidates add WhatsApp, email aliases and cited AI replies.
helpdeskomnichannelwhatsappai-assistopen-sourcesecurity
◆Current state
Libredesk, an open-source helpdesk, is shipping v2.9.0 as a run of release candidates, while the Docker latest tag stays on v2.8.0. rc.8 added a WhatsApp inbox, proactive live-chat messages, a help center inside the widget, AI tools in copilot that need agent approval, and an installable app. rc.9 adds email aliases, help-center citations on AI replies, and tighter session and visibility controls.
◆Where it's heading
The product is spreading beyond email into WhatsApp and in-widget self-service. Its AI features are being built to stay checkable: copilot tools need agent approval and replies link to their sources. Each RC also closes access gaps, such as sessions surviving password changes and agents seeing conversations they shouldn't.
◆Prediction
The next likely step is a stable v2.9.0 that moves the latest tag off v2.8.0. The two visible RCs don't show when that will happen.
◆Recent moves
- 10h ago
v2.9 RC9: email aliases, AI reply citations, session hardening
Email aliases let one inbox receive mail at several addresses, and agents can choose which address a reply comes from. AI assistant replies now cite the help-center articles they draw on. Sessions now end on a password change or when an account is disabled, which closes a gap ahead of the stable v2.9.
View source ↗ - 15d ago
v2.9 RC8: WhatsApp inbox, proactive chat, AI tools in copilot
This is the largest v2.9 drop: a WhatsApp Business inbox, proactive widget messages, a help center inside the widget, and custom AI tools in copilot that run only after agent approval. Memory now stays between 180 and 560 MB over a day on an instance with about 500 agents logged in, which matters for self-hosters.
View source ↗