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Respond.io

COMMSSUPPORT
Velocity7.5

respond.io is monetizing AI usage directly while putting an assistant that builds agents in every workspace.

customer-messagingai-agentsusage-based-pricingomnichannelcopilotworkflow-automation
◆Current state
Two moves in early August define where respond.io is: Copilot now ships in every workspace as an assistant that drafts and test-runs AI Agents, answers product questions from the help center, and navigates the platform; and AI Credit On-Demand starts billing AI usage past plan limits rather than cutting it off. Around them the feed is steady inbox and channel work — a Cmd+K command palette, Calendly meetings in the conversation view, Instagram Story mentions opening conversations, and WhatsApp carousel templates.
◆Where it's heading
The AI features have moved from capability to consumption: metered credits with overage billing means respond.io expects agent usage to grow past what bundled plans cover, and it is pricing for that rather than rationing it. Copilot lowers the setup cost that kept AI Agents unbuilt, which feeds the same meter. The channel and inbox releases keep widening the surface those agents operate across, so the AI work and the messaging work reinforce each other rather than competing for roadmap.
◆Prediction
Expect credit consumption reporting to get more granular as customers start seeing overage lines on invoices, and expect Copilot's agent builder to extend from drafting into tuning agents against real conversation history. The integrations page redesign suggests more first-party connectors following Calendly.

◆Recent moves

  1. 2d ago

    Drag images out of the Inbox, export with custom date ranges

    Images can be dragged straight out of the Inbox to a local folder at original quality rather than as a compressed thumbnail, and Conversations, Messages, and Failed Messages exports accept any custom range up to 365 days. Small friction removals in the daily inbox workflow, the kind that accumulate around the bigger AI releases.

  2. 7d ago

    Get more done with uninterrupted AI usage 🔋

    ⚡ SPARK

    AI features keep running past a plan's included credits, billed monthly as overage instead of stopping. It converts respond.io's AI from a bundled allowance into a metered line item, which is the pricing consequence of the agent capabilities the product has been shipping all year.

  3. 7d ago

    Copilot is now in every Workspace ✨

    ⚡ SPARK

    Copilot arrives in every workspace as an assistant that drafts AI Agents from a description and test-runs them before they go live, answers product questions traceably from the help center, and navigates between modules. It attacks the setup cost that keeps AI Agents unconfigured, which is the bottleneck on all the agent capability shipped over the past months.

  4. 8d ago

    Command palette: find any conversation with Cmd+K

    Cmd+K opens a command palette from anywhere in the platform, searching by name, email, phone, or contact ID, with a conversation@ syntax for searching any custom contact field. It removes the old requirement to navigate to the right module first and to build a segment or advanced filter just to find someone by company name.

  5. 8d ago

    Calendly integration: view meetings and share booking links

    A Calendly integration surfaces a contact's past and upcoming meetings in the Inbox and Contact modules and copies booking links without leaving the conversation. It lands alongside a reorganized Integrations page, suggesting more first-party connectors are being slotted into the same structure.

  6. 14d ago

    Instagram Story mentions can auto-open conversations

    Instagram Story mentions can now open a conversation automatically, with a workflow trigger variable and inclusion in the New Incoming Message webhook for Zapier, Make, and n8n. Off by default for existing channels, it treats a Story mention as a real inbound signal rather than a notification to miss.