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Xurrent

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Velocity6.3

Enterprise service management platform for ITSM, ESM and incident management.

www.xurrent.com ↗

Xurrent is turning its ITSM platform agentic — Sera AI's first two agents just shipped.

itsmagentic-aisera-aimcpcmdbservice-management
◆Current state
Xurrent is an ITSM/ESM platform (service management, CMDB, incident response) shipping monthly product updates across its ITSM and IMR lines. The dominant thread across 2026 is AI: the Sera AI brand now spans an in-product assistant, a configuration 'Studio,' and — as of July — its first autonomous agents. Alongside that, Xurrent has made itself queryable from Claude and Copilot via MCP servers.
◆Where it's heading
The product is moving from AI-as-assistant to AI-as-operator. Earlier releases wired in analytics, CMDB health reporting, and a Sera AI Studio to configure virtual-agent behavior; the July release crosses into autonomous agents actually handling work. The MCP servers signal a parallel bet that the platform's data should be reachable from external AI clients, not just its own UI.
◆Prediction
Expect the agent count to grow beyond the first two, with the Sera AI Studio positioned as the governance and coaching layer that gates rollout. Continued MCP surface expansion is likely as agent-accessible service data becomes an expectation.

◆Recent moves

  1. 8d ago

    Getting Started with Sera AI Studio

    A getting-started guide for Sera AI Studio — baseline testing in the Golden Set, coaching agent behavior, and org rollout. Documentation supporting the agent push rather than a shipped capability itself.

  2. 8d ago

    Xurrent ships Sera AI's first two autonomous agents

    ⚡ SPARK

    The July update ships Sera AI's first two autonomous agents, plus knowledge-article readiness, shop bundles, and a configurable chat-widget name. It is the point where Xurrent's AI story moves from assisting specialists to acting on their behalf.

  3. 23d ago

    Xurrent ITSM - June 2026 Product Updates

    June adds team-involvement reports, asset-management dashboard filters, quick-replies improvements, dark-mode readability fixes, and virtual-agent panel dismissal. Steady operational polish between the larger AI milestones.

  4. 1mo ago

    Xurrent ITSM - May 2026 Product Updates

    May delivers CMDB reconciliation-queue renaming, automation-rule RFC and duplicate support, MCP directory PAT support, a Licensed Users page, and the debut of Sera AI Studio for virtual-agent configuration. The Studio here lays the groundwork the July agents build on.

  5. 2mo ago

    Xurrent, now in Claude & Copilot. Meet the Xurrent MCP server.

    Xurrent's MCP server goes live, making the platform queryable from Claude and Copilot. Agent-accessible service data is fast becoming an expectation, and this extends the same bet already made on the IMR side.

  6. 2mo ago

    Agentic AI: Xurrent's Q2 2026 AI Releases

    A Q2 roundup framing four AI capabilities spanning in-interface assistance through more autonomous agents, all governed by the existing platform. It reads as the strategic setup for the agents that ship concretely in July.