Xurrent
Xurrent turns Sera AI from a chat widget into shipping ITSM agents
Comparison · Support
Formbricks vs Hatz AI
A side-by-side editorial comparison of Formbricks and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs Hatz AI: at a glance
| Feature | Formbricks | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 6.3 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | surveys, open source, multi-tenancy, security | msp, ai-workspace, phone-agents, workflows |
| Last editorial update | 2d ago | 12h ago |
| Website | Visit → | — |
What is Formbricks?
Formbricks runs parallel 5.1/5.2 release trains, hardening tenant isolation and security.
Formbricks, the open-source survey and experience-management platform, is in a fast RC-driven cadence maintaining two release lines (5.1.x and 5.2.x) at once. The dominant theme is security and multi-tenancy: enforcing organization/workspace scoping across API keys, surveys, quotas, and integrations, plus dependency patches for known CVEs. Alongside that sit smaller reliability and accessibility fixes. This is stabilization work, not new capability.
What is Hatz AI?
Hatz AI compounds its MSP platform: phone agents, model breadth, and tenant governance
Hatz AI ships dense weekly digests bundling model onboarding, phone-agent features, workflow tooling, and MSP governance controls. Its distinguishing thread is AI phone agents, with caller memory, business hours, multi-department routing, warm transfer, and post-call workflows layered onto a multi-model workspace that rapidly adds every new LLM. For its MSP audience it keeps adding per-role model restrictions, usage-based billing, and MCP controls.
Formbricks vs Hatz AI: editorial side-by-side
Formbricks
6.3SUPPORT
Formbricks runs parallel 5.1/5.2 release trains, hardening tenant isolation and security.
◆ Current state
Formbricks, the open-source survey and experience-management platform, is in a fast RC-driven cadence maintaining two release lines (5.1.x and 5.2.x) at once. The dominant theme is security and multi-tenancy: enforcing organization/workspace scoping across API keys, surveys, quotas, and integrations, plus dependency patches for known CVEs. Alongside that sit smaller reliability and accessibility fixes. This is stabilization work, not new capability.
◆ Where it's heading
The backported tenant-scoping work signals Formbricks tightening its self-host and multi-org story ahead of a stable 5.2 — the kind of isolation guarantees larger and regulated deployments require. Expect the RC churn to converge on stable 5.1.5 and 5.2.1 releases, with security scoping and survey-player accessibility as the through-lines.
◆ Prediction
Next likely moves are stable cuts of 5.1.5 and 5.2.1 once the RCs settle, continuing the org/workspace isolation and CVE-patching pattern rather than shipping headline features.
Hatz AI
5.0SUPPORT
Hatz AI compounds its MSP platform: phone agents, model breadth, and tenant governance
◆ Current state
Hatz AI ships dense weekly digests bundling model onboarding, phone-agent features, workflow tooling, and MSP governance controls. Its distinguishing thread is AI phone agents, with caller memory, business hours, multi-department routing, warm transfer, and post-call workflows layered onto a multi-model workspace that rapidly adds every new LLM. For its MSP audience it keeps adding per-role model restrictions, usage-based billing, and MCP controls.
◆ Where it's heading
The direction is a full-stack AI operations platform for MSPs: an increasingly capable phone-agent product, workflows that can call saved agents and run human-in-the-loop, and governance such as model-by-role, usage reporting, and tenant templates that lets providers resell AI safely to their own clients. Model breadth is treated as table stakes, refreshed almost as fast as vendors ship.
◆ Prediction
Expect the phone-agent and workflow lines to keep converging toward autonomous, governed call handling, with MSP billing and per-tenant policy controls maturing to support resale at scale.
Alternatives to Formbricks and Hatz AI
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or Hatz AI.
ManageEngine ServiceDesk Plus
ServiceDesk Plus grinds out region-by-region Zia AI rollout atop steady ITSM tooling.
Richpanel
Richpanel racks up ecommerce integrations, turning its inbox into an AI-actionable hub
LiveAgent
LiveAgent grinds on stability while quietly wiring up AI budgets and MCP tooling
ProProfs Chat
ProProfs Chat is running an alternatives-page factory aimed at every rival's pricing complaints.
Kapture CX
CX platform whose tracked feed is marketing and PR, not a changelog — all-in on "agentic OS" positioning
See all Formbricks alternatives → · See all Hatz AI alternatives →
Recent activity from Formbricks and Hatz AI
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoHatz AIGemini 3.6 Flash, Gemini 3.5 Flash-Lite, Inkling, MSP Credit Usage Reporting, Artifact Renaming, 120 Hatz Official Workshop Items, Hacker News Integration
- 2d agoFormbricksFormbricks 5.2.1-rc.2: patch tar decompression DoS
- 3d agoFormbricksFormbricks 5.1.5-rc.1: enforce org/workspace scoping
- 3d agoFormbricksFormbricks 5.2.1-rc.1: org/workspace scoping backport
- 4d agoFormbricksFormbricks 5.2.0-rc.7: fix Helm image validation
- 4d agoFormbricksFormbricks 5.2.0-rc.6: recoverable failed taxonomy runs
- 4d agoFormbricksFormbricks 5.2.0-rc.5: survey-player a11y + MCP OAuth fix
- 7d agoHatz AIGrok 4.5, Phone Agent Setup and Edit UI, Phone Agent Upgrades, Public Artifact Sharing, Account Team Managers, Workflow Improvements
- 14d agoHatz AIArtifacts, Compliance & Logs, Search Hatz Docs From Hatz Chat, Fable 5 Re-Enabled, GPT-5.6
- 21d agoHatz AIPhone Agent Caller Memory and Business Hours, Smarter Auto-LLM Routing, Human-In-The-Loop Agents
- 23d agoHatz AIClaude Sonnet 5, 7 New LLMs, Microsoft 365 Improvements
- 28d agoHatz AIBlock Model by Role, Agents in Workflows, Usage Based Billing, Phone Agent Warm Transfer
Frequently asked questions
What is the difference between Formbricks and Hatz AI?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than Hatz AI?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.