LoginSign Up
← Back to all sparks
L

Live Helper Chat

SUPPORT
Velocity5.0

Open-source live chat and helpdesk platform with chatbot and voice support.

livehelperchat.com ↗

Live Helper Chat adds CAPTCHA provider support and configurable operator offline reasons.

live-chatcustomer-supportself-hostedoperator-managementcaptcha
◆Current state
Live Helper Chat is shipping weekly minor versions with a focus on operator management features. The September release added Google reCAPTCHA v3 and Cloudflare Turnstile for chat widget visitor verification with score threshold controls. Prior releases introduced configurable offline reasons for operators, online operators widget column customization, and dashboard performance statistics widgets.
◆Where it's heading
The product is steadily adding operational governance features — tracking who puts operators online, why they go offline, how departments perform in real time. This pattern indicates the team is targeting mid-market support operations teams that need audit trails and supervisor dashboards, not just raw chat capability. CAPTCHA integration addresses growing bot abuse on chat widgets.
◆Prediction
Expect continued additions to the supervisor dashboard layer: SLA tracking, operator performance metrics, and possibly integration with popular helpdesk ticketing systems.

◆Recent moves

  1. 6d ago

    Live Helper Chat: reCAPTCHA v3 and Cloudflare Turnstile for chat widgets

    The CAPTCHA integration adds Google reCAPTCHA v3 with configurable score thresholds and Cloudflare Turnstile as an alternative — a real bot-prevention tool for chat widget deployments that face abuse. Per-chat enable/disable control adds operational flexibility.

    View source ↗
  2. 25d ago

    Live Helper Chat 4.90v: Track who set user online

    v4.90 adds an audit column tracking which operator manually set a user online — a narrow operational audit feature for supervision use cases.

    View source ↗
  3. 25d ago

    Live Helper Chat 4.89v: Online operators widget customization

    v4.89 adds a configurable online operators dashboard widget with column selection and a new permission scope — useful for supervisors who need custom views of operator availability.

    View source ↗
  4. 1mo ago

    Live Helper Chat 4.88v: Configurable offline reasons for operators

    v4.88 introduces configurable offline reasons so operators can record why they're unavailable — a workflow feature that provides supervisors meaningful data on capacity gaps rather than just binary online/offline counts.

    View source ↗
  5. 2mo ago

    4.87v Forms flow improvements for Quality Assessment extension

    v4.87 improves internal caching for dashboard operator retrieval and department lookups — backend performance work not directly visible to end users.

    View source ↗
  6. 3mo ago

    Live Helper Chat 4.86v: Real-time performance statistics dashboard widgets

    v4.86 adds real-time department and operator performance dashboard widgets with configurable columns — the first step toward a full supervisor analytics layer in the product.

    View source ↗