SUPPORT
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Alternatives · customer support software
LiveAgent alternatives
The best LiveAgent alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 14, 2026
Looking for the best alternatives to LiveAgent? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, LiveAgent shipped 0 meaningful updates in the last 30 days and carries a velocity score of 5.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
LiveAgent's 5.70 branch added Mistral as an EU-hosted provider, Gemini and OpenAI for summaries and translation, live call transcription and on-demand message translation. 5.71.3 rolls those up with two new AI pieces: the live-chat bot can act as a chat operator driven over MCP, and an AI bot feature arrives for the call center. It also cuts AI agent latency and adds Gemini for voice transcription, alongside a long list of chat-widget and telephony fixes.
Velocity 5.0 · Last update 18h ago
Top 12 alternatives to LiveAgent
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
SUPPORT
Spiceworks covers the Microsoft 365 outage from the help desk's side.
SUPPORT
DoneDone's editor gets tables, spreadsheet paste and text colors.
SUPPORT
Xurrent's November update blocks unverified email senders from changing records.
SUPPORT
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
SUPPORT
HelpCenter.io can now publish a Notion workspace as a synced help center.
SUPPORT
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
SUPPORT
Discourse ships its second out-of-band security release in under three weeks.
SUPPORT
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
SUPPORT
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions
LiveAgent vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| LiveAgent (baseline) | 5.0 | 0 | customer-supportai-agentsvoice | — |
| Hatz AI | 7.5 | 2 | mspai-agentsautomation | Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault |
| Twilio | 6.3 | 1 | voice-aimessagingcaller trust | General Availability: Smart Turn Detection for Conversation Relay |
| Spiceworks | 5.0 | 0 | it-newsai-operationscybersecurity | — |
| DoneDone | 5.0 | 0 | help desktask managementtext editor | Custom Fields are live! 🎉 |
| Xurrent | 5.0 | 0 | itsmai-agentsemail security | — |
| Chatway | 5.0 | 0 | live chathelpdeskticketing | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basenotionintegrations | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportaudit-trail | — |
| Formbricks | 5.0 | 0 | surveysdata retentionself-hosted | — |
| Discourse | 5.0 | 0 | monthly-release-trainsecurity-patchesself-hosted | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-aidata-residency | — |
The 12 best LiveAgent alternatives, in depth
1. Hatz AI · velocity 7.5
Hatz 2.0 turns its chat into an agent that plans, browses and saves its work as automations.
Over the last 30 days Hatz AI shipped 2 meaningful updates vs LiveAgent's 0, most recently “Major Platform Upgrades: Auto Mode, Automations, Browser Control, and Vault”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Hatz AI focuses on msp, ai agents and automation.
Over the last 30 days Hatz AI has been shipping faster than LiveAgent — a point in its favour if release momentum matters to you.
2. Twilio · velocity 6.3
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Over the last 30 days Twilio shipped 1 meaningful update vs LiveAgent's 0, most recently “General Availability: Smart Turn Detection for Conversation Relay”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Twilio focuses on voice ai, messaging and caller trust.
Over the last 30 days Twilio has been shipping faster than LiveAgent — a point in its favour if release momentum matters to you.
3. Spiceworks · velocity 5.0
Spiceworks covers the Microsoft 365 outage from the help desk's side.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Spiceworks focuses on it news, ai operations and cybersecurity.
Spiceworks and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare LiveAgent vs Spiceworks →
4. DoneDone · velocity 5.0
DoneDone's editor gets tables, spreadsheet paste and text colors.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where LiveAgent leans on customer support, ai agents and voice, DoneDone focuses on help desk, task management and text editor.
DoneDone and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full DoneDone trajectory → · Compare LiveAgent vs DoneDone →
5. Xurrent · velocity 5.0
Xurrent's November update blocks unverified email senders from changing records.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Xurrent focuses on itsm, ai agents and email security.
Xurrent and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. Chatway · velocity 5.0
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Chatway focuses on live chat, helpdesk and ticketing.
Chatway and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
7. HelpCenter.io · velocity 5.0
HelpCenter.io can now publish a Notion workspace as a synced help center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, HelpCenter.io focuses on knowledge base, notion and integrations.
HelpCenter.io and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare LiveAgent vs HelpCenter.io →
8. Live Helper Chat · velocity 5.0
Live Helper Chat 5.00 records who created and changed webhooks, mailboxes and templates.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Live Helper Chat focuses on live chat, customer support and audit trail.
Live Helper Chat and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare LiveAgent vs Live Helper Chat →
9. Formbricks · velocity 5.0
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Formbricks focuses on surveys, data retention and self hosted.
Formbricks and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare LiveAgent vs Formbricks →
10. Discourse · velocity 5.0
Discourse ships its second out-of-band security release in under three weeks.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, Discourse focuses on monthly release train, security patches and self hosted.
Discourse and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Discourse trajectory → · Compare LiveAgent vs Discourse →
11. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare LiveAgent vs ManageEngine ServiceDesk Plus →
12. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where LiveAgent leans on customer support, ai agents and voice, ManageEngine ServiceDesk Plus focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus and LiveAgent have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare LiveAgent vs ManageEngine ServiceDesk Plus →
Frequently asked questions
What are the best alternatives to LiveAgent?
The top LiveAgent alternatives we currently track in customer support software are Hatz AI, Twilio, Spiceworks, DoneDone, Xurrent, ranked by recent ship velocity.
How is this list of LiveAgent alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare LiveAgent directly with one of these alternatives?
Yes — every card has a "Compare with LiveAgent" link to a side-by-side /compare page.