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Comparison · Support
DoneDone vs LiveAgent
A side-by-side editorial comparison of DoneDone and LiveAgent — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs LiveAgent: at a glance
What is DoneDone?
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
What is LiveAgent?
LiveAgent fixes new chats loading another chat's messages on both branches.
LiveAgent's last six builds on the 5.68 and 5.69 lines are maintenance. The October 19 pair fixes new chats reading an older chat's messages because chat UUIDs were cast to numbers, and call transcription stalling when OpenAI isn't the account's AI provider; 5.69.6 also records SSO logins in login history. The AI chat operator (5.69.4) and its handoff controls (5.69.5) remain the latest feature work.
DoneDone vs LiveAgent: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
◆ Current state
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
◆ Where it's heading
After two substantive launches (automations and custom fields), DoneDone has shifted to tightening the email-driven support workflow and cutting friction in everyday task handling. The cadence is roughly one or two updates a month, each narrow in scope.
◆ Prediction
Expect more email-pipeline and checklist refinements; automations may gain new triggers, given checklist templates already hook into status changes.
LiveAgent
6.3SUPPORT
LiveAgent fixes new chats loading another chat's messages on both branches.
◆ Current state
LiveAgent's last six builds on the 5.68 and 5.69 lines are maintenance. The October 19 pair fixes new chats reading an older chat's messages because chat UUIDs were cast to numbers, and call transcription stalling when OpenAI isn't the account's AI provider; 5.69.6 also records SSO logins in login history. The AI chat operator (5.69.4) and its handoff controls (5.69.5) remain the latest feature work.
◆ Where it's heading
After shipping an AI operator into live chat, LiveAgent is hardening the paths around it: handoff, transcription across AI providers, and per-account AI Agent limits. Fixes land on 5.69 and are backported to 5.68 the same day or within days, so both branches stay supported.
◆ Prediction
Expect more fix builds on both branches before the next 5.69 feature drop; the entries don't show when new AI capabilities will follow.
Alternatives to DoneDone and LiveAgent
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or LiveAgent.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
Service Fusion
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Formbricks
Formbricks' third 6.1 release candidate is upgrade and workspace-limit fixes, not new surface.
See all DoneDone alternatives → · See all LiveAgent alternatives →
Recent activity from DoneDone and LiveAgent
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 4d agoDoneDoneSmall Improvements to Checklists and Replies
- 7d agoLiveAgent5.70.2.20261020124800
- 8d agoLiveAgent5.69.6 fixes chats showing another chat's messages
- 8d agoLiveAgent5.68.9 backports chat-mixup and transcription fixes
- 14d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 14d agoLiveAgent5.69.6 enforces AI Agent limit and fixes stale ticket status
- 14d agoLiveAgent5.68 backport fixes chats stuck after bot-to-agent handoff
- 18d agoLiveAgent5.68.9 security fix and stuck-chat and attachment repairs
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 2mo agoDoneDoneCreate Project Tasks from Email!
- 2mo agoDoneDoneNew: Workflow Automations! ⚡
Frequently asked questions
What is the difference between DoneDone and LiveAgent?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than LiveAgent?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.