SUPPORT
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
DoneDone alternatives
The best DoneDone alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Oct 2, 2026
Looking for the best alternatives to DoneDone? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, DoneDone shipped 1 meaningful update in the last 30 days and carries a velocity score of 6.3 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About DoneDone
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
DoneDone has shipped two significant capability expansions in the past two months: custom fields (10 field types including currency, dropdown, percentage, and custom-labeled numbers) and workflow automations (status-triggered due dates and checklist templates). Combined with email-to-task creation for projects, the product has meaningfully expanded beyond a simple ticketing inbox into territory that previously required Zendesk or Jira for most teams.
Velocity 6.3 · Last update 11d ago
Top 12 alternatives to DoneDone
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Twilio is rebuilding its media stack so AI runs server-side, not in a browser.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
SUPPORT
Xurrent follows its six-agent September with tools to steer and measure Sera AI.
SUPPORT
LiveAgent just put AI operators into live chat, with a budget and a watchdog attached.
SUPPORT
Live Helper Chat keeps adding supervisor-level controls on top of its new MCP bridge.
SUPPORT
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
SUPPORT
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
SUPPORT
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
SUPPORT
Chatway's bot learned to read the store; now the store can listen back
SUPPORT
Thread takes the service-level clock off the PSA and runs it itself
SUPPORT
Service Fusion keeps publishing buyer guides instead of release notes.
DoneDone vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| DoneDone (baseline) | 6.3 | 1 | customer-supportticketingcustom-fields | Custom Fields are live! 🎉 |
| Sleekplan | 8.8 | 1 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Twilio | 7.5 | 1 | transcriptionconversation-intelligenceserver-side-media | Twilio Video Media SDK for Node.js now in Public Beta |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| Xurrent | 6.3 | 1 | itsmai-agentsagent-governance | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| LiveAgent | 6.3 | 1 | ai-agentslive-chatmcp | AI chat operators with budgets, live call transcription |
| Live Helper Chat | 6.3 | 1 | live-chatroutingworkforce-management | MCP Support |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| HelpCenter.io | 6.3 | 0 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 0 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 0 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
| Service Fusion | 5.0 | 0 | field-servicetradescontent-marketing | — |
The 12 best DoneDone alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Over the last 30 days Sleekplan shipped 1 meaningful update vs DoneDone's 1, most recently “Groups: see your feedback by account”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Sleekplan focuses on b2b saas, scim and account groups.
Sleekplan and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Sleekplan trajectory → · Compare DoneDone vs Sleekplan →
2. Twilio · velocity 7.5
Twilio is rebuilding its media stack so AI runs server-side, not in a browser.
Over the last 30 days Twilio shipped 1 meaningful update vs DoneDone's 1, most recently “Twilio Video Media SDK for Node.js now in Public Beta”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Twilio focuses on transcription, conversation intelligence and server side media.
Twilio and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
3. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Over the last 30 days Respond.io shipped 0 meaningful updates vs DoneDone's 1. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io has shipped fewer meaningful updates than DoneDone in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Respond.io trajectory → · Compare DoneDone vs Respond.io →
4. Xurrent · velocity 6.3
Xurrent follows its six-agent September with tools to steer and measure Sera AI.
Over the last 30 days Xurrent shipped 1 meaningful update vs DoneDone's 1, most recently “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Xurrent focuses on itsm, ai agents and agent governance.
Xurrent and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
5. LiveAgent · velocity 6.3
LiveAgent just put AI operators into live chat, with a budget and a watchdog attached.
Over the last 30 days LiveAgent shipped 1 meaningful update vs DoneDone's 1, most recently “AI chat operators with budgets, live call transcription”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, LiveAgent focuses on ai agents, live chat and mcp.
LiveAgent and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare DoneDone vs LiveAgent →
6. Live Helper Chat · velocity 6.3
Live Helper Chat keeps adding supervisor-level controls on top of its new MCP bridge.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs DoneDone's 1, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Live Helper Chat focuses on live chat, routing and workforce management.
Live Helper Chat and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare DoneDone vs Live Helper Chat →
7. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs DoneDone's 1, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Formbricks focuses on open source, surveys and commercial pivot.
Formbricks and DoneDone have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare DoneDone vs Formbricks →
8. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Over the last 30 days HelpCenter.io shipped 0 meaningful updates vs DoneDone's 1, most recently “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io has shipped fewer meaningful updates than DoneDone in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full HelpCenter.io trajectory → · Compare DoneDone vs HelpCenter.io →
9. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Over the last 30 days Hatz AI shipped 0 meaningful updates vs DoneDone's 1, most recently “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Hatz AI focuses on msp, ai platform and phone agents.
Hatz AI has shipped fewer meaningful updates than DoneDone in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
10. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Over the last 30 days Chatway shipped 0 meaningful updates vs DoneDone's 1, most recently “Your AI agent can now access WordPress & WooCommerce data”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Chatway focuses on live chat, ai agents and ecommerce.
Chatway has shipped fewer meaningful updates than DoneDone in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
11. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Over the last 30 days Thread shipped 0 meaningful updates vs DoneDone's 1, most recently “XLAs (Experience Level Agreements)”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Thread focuses on msp helpdesk, service levels and xla.
Thread has shipped fewer meaningful updates than DoneDone in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
12. Service Fusion · velocity 5.0
Service Fusion keeps publishing buyer guides instead of release notes.
Over the last 30 days Service Fusion shipped 0 meaningful updates vs DoneDone's 1. Its velocity score of 5.0/10 blends that with longer-term release cadence.
Where DoneDone leans on customer support, ticketing and custom fields, Service Fusion focuses on field service, trades and content marketing.
Service Fusion has shipped fewer meaningful updates than DoneDone in the last 30 days, so weigh it on fit and feature depth rather than recent pace.
Full Service Fusion trajectory → · Compare DoneDone vs Service Fusion →
Frequently asked questions
What are the best alternatives to DoneDone?
The top DoneDone alternatives we currently track in customer support software are Sleekplan, Twilio, Respond.io, Xurrent, LiveAgent, ranked by recent ship velocity.
How is this list of DoneDone alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare DoneDone directly with one of these alternatives?
Yes — every card has a "Compare with DoneDone" link to a side-by-side /compare page.