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Comparison · Support
DoneDone vs Sleekplan
A side-by-side editorial comparison of DoneDone and Sleekplan — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:customer-support
DoneDone vs Sleekplan: at a glance
What is DoneDone?
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
DoneDone has shipped two significant capability expansions in the past two months: custom fields (10 field types including currency, dropdown, percentage, and custom-labeled numbers) and workflow automations (status-triggered due dates and checklist templates). Combined with email-to-task creation for projects, the product has meaningfully expanded beyond a simple ticketing inbox into territory that previously required Zendesk or Jira for most teams.
What is Sleekplan?
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Sleekplan has entered a period of rapid enterprise feature development following its 2.0 rebuild in June. The recent wave includes SCIM directory sync (Okta, Entra ID, OneLogin), account-level Groups that reweight feedback by company rather than individual user counts, identity privacy controls for public boards, internal-only status visibility, Components as a second taxonomy axis, and internal Documents for PRDs and decision records. This is not incremental polish — each addition addresses a distinct enterprise sales objection.
DoneDone vs Sleekplan: editorial side-by-side
DoneDone
6.3SUPPORT
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
◆ Current state
DoneDone has shipped two significant capability expansions in the past two months: custom fields (10 field types including currency, dropdown, percentage, and custom-labeled numbers) and workflow automations (status-triggered due dates and checklist templates). Combined with email-to-task creation for projects, the product has meaningfully expanded beyond a simple ticketing inbox into territory that previously required Zendesk or Jira for most teams.
◆ Where it's heading
DoneDone is methodically closing the feature gap with enterprise ticketing tools, one release at a time. The pattern — custom fields, automation triggers, email integration depth, kanban controls — reads as a deliberate roadmap to SMB and mid-market parity rather than reactive feature requests. The product is retaining its simplicity positioning while removing the specific capability gaps that pushed teams toward more complex alternatives.
◆ Prediction
Deeper automation trigger types are the likely next move: beyond status changes to assignee changes, due date proximity, and SLA-based rules. Custom fields without custom reporting is half the value — expect dashboards or custom field filters in exports to follow.
Sleekplan
8.8SUPPORT
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
◆ Current state
Sleekplan has entered a period of rapid enterprise feature development following its 2.0 rebuild in June. The recent wave includes SCIM directory sync (Okta, Entra ID, OneLogin), account-level Groups that reweight feedback by company rather than individual user counts, identity privacy controls for public boards, internal-only status visibility, Components as a second taxonomy axis, and internal Documents for PRDs and decision records. This is not incremental polish — each addition addresses a distinct enterprise sales objection.
◆ Where it's heading
Sleekplan is systematically closing the gap between a startup-friendly feedback tool and something IT and procurement teams can approve at mid-market and enterprise accounts. SCIM removes the manual provisioning burden, Groups make the feedback data credible for B2B prioritization decisions, and Documents keep the reasoning inside the tool rather than scattered across Notion or Confluence. The trajectory is clear: become the product feedback system of record for B2B SaaS teams.
◆ Prediction
SSO (SAML) and role-based access controls are the next likely additions to complete the enterprise security checklist, and Groups will likely gain weighting by contract value (ARR) once customers start requesting customer-revenue-aware prioritization.
Alternatives to DoneDone and Sleekplan
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Sleekplan.
Help Scout
Help Scout's inbox is turning into an account view, with company-level history and a redesigned context sidebar.
Service Fusion
Service Fusion keeps publishing buyer guides instead of release notes.
Twilio
Twilio is rebuilding its media stack so AI runs server-side, not in a browser.
LiveAgent
LiveAgent just put AI operators into live chat, with a budget and a watchdog attached.
Live Helper Chat
Live Helper Chat keeps adding supervisor-level controls on top of its new MCP bridge.
See all DoneDone alternatives → · See all Sleekplan alternatives →
Recent activity from DoneDone and Sleekplan
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 12d agoDoneDoneUpdated Email Filters!
- 26d agoDoneDoneCustom Fields are live! 🎉 ⚡
- 28d agoSleekplanGroups: see your feedback by account ⚡
- 1mo agoSleekplanCustomer Identity Controls: Random Usernames & Hidden Names 🔒
- 1mo agoSleekplanIntroducing Directory Sync (SCIM) ⚡
- 1mo agoDoneDoneCreate Project Tasks from Email!
- 1mo agoSleekplanInternal statuses
- 1mo agoSleekplanIntroducing Components: the second axis your board was missing
- 1mo agoSleekplanIntroducing Documents: the thinking behind your feedback, in one place 📝
- 1mo agoDoneDoneNew: Workflow Automations! ⚡
- 2mo agoDoneDoneInclude tags in CSV exports!
- 2mo agoDoneDoneChecklist template items can now be reordered
Frequently asked questions
What is the difference between DoneDone and Sleekplan?
Both compete on the same themes — customer-support — within Support. Sleekplan is currently shipping more aggressively (velocity 8.8 vs 6.3), with 1 editorial sparks in the last 30 days against 1. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Sleekplan?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Sleekplan is currently shipping more aggressively (velocity 8.8 vs 6.3), with 1 editorial sparks in the last 30 days against 1. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Sleekplan?
Top Sleekplan alternatives in Support are ranked by recent ship velocity. Browse the "Sleekplan alternatives" section above for the current picks, or visit /alternatives/sleekplan for the full list with editorial commentary on each.