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Tawk.to

SUPPORTCOMMS
Velocity2.5

Free live chat and customer messaging software with an agent dashboard and chatbot builder.

www.tawk.to ↗

tawk.to ships a programmable widget API and AI assistant improvements while maintaining its free-forever positioning.

live-chatcustomer-supportfree-tierwidgetjavascript-apiprivacy
◆Current state
tawk.to is a free live chat widget with a very consistent release cadence: version bumps every 4–8 weeks, mostly bug fixes with occasional capability additions. The recent v4.2.0 adds a JavaScript API for pre-filling chat messages (setChatInputMessage), and v4.1.0 adds a transcript-request notification API—both are developer-facing hooks that give embedding sites more control over the chat experience. The AI assistant, which focuses on visitor messages rather than form content, has been live and iterating.
◆Where it's heading
The JavaScript API additions point toward tawk.to making its widget more programmable—suitable for embedding in more complex web applications where the host site needs to orchestrate the chat flow. The privacy consent updates (US consent notice, browser privacy settings integration) show compliance awareness. This is not a product pivoting toward AI; it's a stable free-tier product making steady incremental improvements.
◆Prediction
More JS API surface expansion is likely, as that's where the recent spark of activity is. tawk.to's model depends on volume (free tier drives upgrades), so developer-friendly embedding improvements directly serve distribution.

◆Recent moves

  1. 3d ago

    tawk.to Widget v4.2.0: new JS APIs for message pre-fill and transcript requests

    v4.2.0 adds setChatInputMessage and onTranscriptRequest JS APIs—programmable hooks for host sites to pre-fill messages and listen for transcript requests. These extend tawk.to's integration surface for developers embedding the widget in custom applications.

  2. 2mo ago

    tawk.to Widget v3.6.0: US consent notices and browser privacy settings

    v3.6.0 ships US privacy consent notices and browser privacy settings integration—meaningful compliance additions that make the widget deployable on sites with stricter privacy requirements without custom workarounds.

  3. 3mo ago

    Widget Version 3.5.4 – Released date 2026-06-24

    v3.5.4 and surrounding micro-releases fix layout bugs in knowledge base articles and consent UI—routine widget maintenance with no user-visible behavior change.

  4. 4mo ago

    tawk.to Widget v3.5.0: custom number and date fields in pre-chat form

    Custom field support (number and date types) arrives on the pre-chat form in v3.5.0, giving teams the ability to collect structured data before a conversation starts—useful for routing and CRM enrichment.

  5. 5mo ago

    Widget Version 3.4.7 – Released date 2026-04-21

    v3.4.7 patches a typing indicator display bug and completes translations for major languages—routine quality maintenance.

  6. 7mo ago

    Widget Version 3.4.6 – Released date 2026-02-19

    v3.4.6 fixes a send button interaction bug when the attention grabber was enabled—a small but reproducible UX issue that would block message sending for affected users.