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Tawk.to

SUPPORTCOMMS
Velocity5.0

Free live chat and customer messaging software with an agent dashboard and chatbot builder.

www.tawk.to ↗

tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.

live-chatcustomer-supportwidgetaccessibilityformsprivacy
◆Current state
tawk.to is a free live chat widget that ships a version every few weeks, mostly fixes with periodic capability additions. The 4.x line added two JavaScript APIs in September and per-country phone length checks in 4.3.0. Widget 4.4.0 adds a close button inside round widgets and fixes keyboard, focus-outline and screen-reader issues, plus custom chat buttons that failed on sites asking for consent.
◆Where it's heading
Recent work splits between developer hooks for host sites, data quality in visitor forms, and now accessibility: 4.4.0 is mostly about the widget working without a mouse. The consent-site fix continues the privacy thread from 3.6.0. Nothing in the entries points to a change of direction.
◆Prediction
Expect more accessibility and form fixes in 4.x point releases; the entries do not show anything larger on the way.

◆Recent moves

  1. 12d ago

    Widget 4.4.1 tidies up round widget layout and tooltips

    4.4.1 follows 4.4.0 by two days with cosmetic fixes: a thinner scrollbar, a re-centred logo and a minimize button that no longer squeezes into the corner on round widgets. Clean-up after the accessibility release.

  2. 14d ago

    Widget 4.4.0 adds in-chat close button and keyboard access fixes

    Round widgets get a close button inside the chat window, and a set of fixes makes the widget usable by keyboard and screen reader: Escape closes reliably, previews work from the keyboard, and focus outlines show. Custom chat buttons now work on consent-gated sites. It adds an accessibility track to the 4.x form work.

  3. 28d ago

    Widget 4.3.0 adds per-country phone length checks to forms

    Pre-chat, offline, inline and ticket forms now cap phone numbers at each country's length and show the digit limit, with translated errors and screen-reader hints. It continues the push on form data quality that began with custom fields in 3.5.0, and also fixes a chat window that opened blank on some sites.

  4. 1mo ago

    Widget 4.2.1 fixes multi-select checkbox submissions

    4.2.1 fixes checkbox fields that submitted only one selected value and textarea labels that rendered after the field. Small fixes, but the checkbox bug was silently dropping form data.

  5. 1mo ago

    Widget 4.2.0: JS APIs for message pre-fill and transcript requests

    v4.2.0 adds setChatInputMessage and onTranscriptRequest JS APIs, programmable hooks for host sites to pre-fill messages and listen for transcript requests. These extend tawk.to's integration surface for developers embedding the widget in custom applications.

  6. 4mo ago

    tawk.to Widget v3.6.0: US consent notices and browser privacy settings

    v3.6.0 ships US privacy consent notices and browser privacy settings integration, compliance additions that make the widget deployable on sites with stricter privacy requirements without custom workarounds.