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Comparison · Support
Chatway vs Hatz AI
A side-by-side editorial comparison of Chatway and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.
Chatway vs Hatz AI: at a glance
| Feature | Chatway | Hatz AI |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 6.3 | 7.5 |
| Sparks · 30d | 1 | 2 |
| Top themes | live-chat, ai-agents, ecommerce, woocommerce | msp, ai-platform, phone-agents, training |
| Last editorial update | 1d ago | 4d ago |
| Website | Visit → | — |
What is Chatway?
Chatway's bot learned to read the store; now the store can listen back
Chatway is a live chat widget for small e-commerce sites, weighted toward WooCommerce and Shopify, with an AI support agent attached. The last three weeks added the two things that decide when and where the agent operates: webhooks that push conversation, contact, assignment and resolution events out to external tools from the existing Developer Tools panel, with per-event subscriptions and delivery logs; and AI Availability settings that schedule the agent by weekly time range, timezone and special dates rather than leaving it always on. Underneath, self-service and routing shipped earlier in August.
What is Hatz AI?
Hatz pulls its training platform off TalentLMS and runs it inside the tenant.
Hatz is an AI platform sold through managed service providers. Hatz Learn now runs natively in the tenant dashboard instead of a separate TalentLMS site, with completed courses and certifications migrated across. Tenant admins can also request a phone agent themselves, with MSP admins reviewing the exact configuration and billing starting on approval, and GLM-5.3-Flash joins the model selector.
Chatway vs Hatz AI: editorial side-by-side
Chatway
6.3SUPPORT
Chatway's bot learned to read the store; now the store can listen back
◆ Current state
Chatway is a live chat widget for small e-commerce sites, weighted toward WooCommerce and Shopify, with an AI support agent attached. The last three weeks added the two things that decide when and where the agent operates: webhooks that push conversation, contact, assignment and resolution events out to external tools from the existing Developer Tools panel, with per-event subscriptions and delivery logs; and AI Availability settings that schedule the agent by weekly time range, timezone and special dates rather than leaving it always on. Underneath, self-service and routing shipped earlier in August.
◆ Where it's heading
The product keeps widening from a widget into a support stack, and the recent work is about control and connection rather than new answering ability. The August spark grounded the AI agent in live store data; since then Chatway has added the Help Center it can point to, routing that decides who takes a conversation, an outbound event stream so other systems can react, and now a schedule that says when the AI is allowed to be the one responding. The consistent thread is that merchants are being given switches over an agent they were first given a reason to trust.
◆ Prediction
With events flowing out and a schedule governing the agent, the obvious next gap is inbound control — triggering Chatway actions from outside, or handing off to a human on a rule rather than a reply. The entries do not indicate which, and no API beyond webhooks is mentioned.
Hatz AI
7.5SUPPORT
Hatz pulls its training platform off TalentLMS and runs it inside the tenant.
◆ Current state
Hatz is an AI platform sold through managed service providers. Hatz Learn now runs natively in the tenant dashboard instead of a separate TalentLMS site, with completed courses and certifications migrated across. Tenant admins can also request a phone agent themselves, with MSP admins reviewing the exact configuration and billing starting on approval, and GLM-5.3-Flash joins the model selector.
◆ Where it's heading
Since Hatz Activate, the work has been about making the MSP-to-tenant boundary self-service rather than manual: tenants request phone agents instead of asking, PSA imports become selective rather than all-or-nothing, and phone agents start from templates that write their own instructions. Absorbing the learning platform fits that pattern — one fewer vendor and one fewer login between the customer and the product. Model additions continue on their usual cadence.
◆ Prediction
With training in-house and phone agents self-requested, expect the next releases to extend the same request-and-approve pattern to other provisioning that still requires an MSP admin to act.
Alternatives to Chatway and Hatz AI
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Chatway or Hatz AI.
ManageEngine ServiceDesk Plus
ServiceDesk Plus moved upstream of the ticket, then spent the week tidying the sidebar
ManageEngine ServiceDesk Plus Cloud
ManageEngine's cloud service desk drips small fixes; its AI arrives data center by data center
Desk365
Asset management is the real build; the feed is mostly an interview series.
Formbricks
Formbricks spends a whole RC train on making enterprise SSO stop breaking.
Twilio
Twilio keeps absorbing the plumbing customers used to run themselves — certificates, migrations, consent state.
See all Chatway alternatives → · See all Hatz AI alternatives →
Recent activity from Chatway and Hatz AI
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoChatwayConnect Chatway to other tools with Webhooks
- 5d agoHatz AIHatz Learn moves off TalentLMS into the tenant dashboard ⚡
- 5d agoChatwayMore control over AI agent availability
- 9d agoChatwayIntroducing the Chatway Affiliate Program
- 12d agoHatz AIShared Integration Credentials, Gemini 3.7 Flash, DeepSeek V4 Pro 0813, Phone Agent Tools and Approved Callers
- 13d agoChatwayRoute chats based on visitor replies
- 19d agoHatz AIAttachment-Only Messages, Tenant Renaming, Invoices Over the API, Phone Agent Drafts and Silence Controls
- 21d agoChatwayCreate your own Help Center
- 23d agoChatwayYour AI agent can now access WordPress & WooCommerce data ⚡
- 26d agoHatz AIDeepSeek V4 Flash 0731, Self-Reporting Credit Usage, Phone Agent Pause/Reassign/Duplicate, Artifact Presentation Mode, Auto-Tool Selection Notice
- 29d agoHatz AIHatz Activate: a Shadow AI scan and an MSP rollout console ⚡
- 1mo agoHatz AIAutoTool v2, Optimized Phone Agent Pricing, MSP Workshop Categories for Agents
Frequently asked questions
What is the difference between Chatway and Hatz AI?
They serve adjacent needs but don't currently overlap on shipped themes. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 6.3), with 2 editorial sparks in the last 30 days against 1. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Chatway better than Hatz AI?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Hatz AI is currently shipping more aggressively (velocity 7.5 vs 6.3), with 2 editorial sparks in the last 30 days against 1. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Chatway?
Top Chatway alternatives in Support are ranked by recent ship velocity. Browse the "Chatway alternatives" section above for the current picks, or visit /alternatives/chatway for the full list with editorial commentary on each.
What are the best alternatives to Hatz AI?
Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.