Formbricks
Formbricks hardens its 6.1 release candidate as agents get API and MCP access to responses.
Comparison · Support
DoneDone vs Frill
A side-by-side editorial comparison of DoneDone and Frill — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Frill: at a glance
What is DoneDone?
DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
DoneDone is a shared-inbox and task tool that has added structure in steps since August: workflow automations on status change, project tasks created from email, ten custom field types, and allow/block lists for connected mailboxes. The newest release lets one email connection serve several Mailboxes, with incoming mail routed to the first Mailbox whose filters accept it.
What is Frill?
Frill is turning its feedback board from a destination into something machines read on demand.
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
DoneDone vs Frill: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
◆ Current state
DoneDone is a shared-inbox and task tool that has added structure in steps since August: workflow automations on status change, project tasks created from email, ten custom field types, and allow/block lists for connected mailboxes. The newest release lets one email connection serve several Mailboxes, with incoming mail routed to the first Mailbox whose filters accept it.
◆ Where it's heading
Most recent releases deepen email intake: project addresses in August, filters in September, shared connections with priority routing in October. Each builds on the last, turning a connected address into a rules-based router. Custom fields and automations add structure to what arrives, with releases landing every few weeks.
◆ Prediction
The filter-plus-priority model points toward richer routing rules, such as setting fields or assignees on arrival; the entries do not show that yet.
Frill
6.3SUPPORT
Frill is turning its feedback board from a destination into something machines read on demand.
◆ Current state
The MCP server is the centrepiece: ten tools, one API key, no configuration, callable from Claude, ChatGPT, Cursor or Intercom Fin, and included on every plan rather than gated. The Chrome extension follows the same instinct from the capture side — grab an idea wherever you spot it, and collapse a long help desk thread into a clean idea with an AI summary in one click. Behind both sits the June groundwork: a public npm SDK, multiple API keys, webhook handling, and MCP in public beta.
◆ Where it's heading
Frill is systematically removing the requirement to be in Frill. Capture moves to wherever the conversation already happens; retrieval moves to whatever assistant the team already uses. That reframes the product as the feedback store rather than the feedback interface, and the pricing decision reinforces it — putting MCP on every plan optimises for the corpus being queried, not for upsell. The earlier enterprise work (EU hosting, EntraID SSO, CSP) is what makes that store trustworthy enough to hold the data.
◆ Prediction
Expect write paths to follow the read paths — an assistant that can already ask what users want will next be expected to file, merge and status ideas — and expect more capture surfaces beyond the browser extension.
Alternatives to DoneDone and Frill
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Frill.
Xurrent
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Twilio
Twilio Cohorts puts audience segmentation and bulk sends inside the messaging platform.
Live Helper Chat
Live Helper Chat pairs finer operator-status controls with a second straight security pass.
LiveAgent
LiveAgent spends a week fixing chats stuck after the bot hands off.
Service Fusion
Service Fusion keeps publishing buyer guides instead of release notes.
See all DoneDone alternatives → · See all Frill alternatives →
Recent activity from DoneDone and Frill
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 4d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 24d agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 1mo agoDoneDoneCreate Project Tasks from Email!
- 2mo agoFrillFrill Chrome Extension is here!
- 2mo agoDoneDoneNew: Workflow Automations! ⚡
- 2mo agoDoneDoneInclude tags in CSV exports!
- 2mo agoFrillIntroducing the new Frill MCP! ⚡
- 3mo agoFrillPublic npm SDK, Chrome extension, and MCP beta
- 5mo agoFrillBoost Until scheduling and announcement preview controls
- 11mo agoFrillEU hosting region, Cloudflare domains, richer idea API
- 1y agoFrillEntraID SSO, nine default languages, CSP hardening
Frequently asked questions
What is the difference between DoneDone and Frill?
They serve adjacent needs but don't currently overlap on shipped themes. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Frill?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Frill?
Top Frill alternatives in Support are ranked by recent ship velocity. Browse the "Frill alternatives" section above for the current picks, or visit /alternatives/frill for the full list with editorial commentary on each.