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Comparison · Support
Formbricks vs Zammad
A side-by-side editorial comparison of Formbricks and Zammad — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs Zammad: at a glance
What is Formbricks?
Formbricks hardens its 6.1 release candidate as agents get API and MCP access to responses.
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 is a backport batch: incremental extraction filters for feedback records, v3 survey-patch validation that blocks cyclic logic, and upgrade, Helm and file-upload fixes. The feed shows no 6.0.0 stable tag.
What is Zammad?
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
Formbricks vs Zammad: editorial side-by-side
Formbricks
5.0SUPPORT
Formbricks hardens its 6.1 release candidate as agents get API and MCP access to responses.
◆ Current state
Formbricks' 6.0 RC cycle in September renamed Unify to Analyze, put Act in Beta, capped unlicensed self-hosted installs at one workspace and added MCP OAuth. 6.1.0-rc.1 brought the v3 responses API, MCP read and write scopes for responses and per-webhook background delivery. rc.2 is a backport batch: incremental extraction filters for feedback records, v3 survey-patch validation that blocks cyclic logic, and upgrade, Helm and file-upload fixes. The feed shows no 6.0.0 stable tag.
◆ Where it's heading
The commercial gating from 6.0 is now paired with programmatic access: responses and feedback records become data that agents and integrations read, write and sync incrementally through a documented API and MCP. Formbricks is positioning as a feedback data platform others build on, while self-hosting is steered toward licensed tiers.
◆ Prediction
Expect more 6.1 release candidates focused on v3 API validation and upgrade paths before a stable tag; when 6.0 or 6.1 reaches stable can't be read from the entries.
Zammad
2.5SUPPORT
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
◆ Current state
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
◆ Where it's heading
The only clear signal is a slow march toward a 7.x release line, tagged through infrequent alpha cuts. What is actually changing inside this open-source help desk is not visible in these entries, so the substantive direction of 7.x remains unclear from the changelog alone.
◆ Prediction
A 7.x stable release is the likely eventual destination, but the alpha tags here do not reveal which features will define it.
Alternatives to Formbricks and Zammad
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or Zammad.
Twilio
Twilio Cohorts puts audience segmentation and bulk sends inside the messaging platform.
Live Helper Chat
Live Helper Chat pairs finer operator-status controls with a second straight security pass.
DoneDone
DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
LiveAgent
LiveAgent spends a week fixing chats stuck after the bot hands off.
Service Fusion
Service Fusion keeps publishing buyer guides instead of release notes.
See all Formbricks alternatives → · See all Zammad alternatives →
Recent activity from Formbricks and Zammad
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 4d agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 1mo agoFormbricks6.0.0 RC4: Gateway API v1.5 support
- 1mo agoFormbricks6.0.0 RC3: bug fixes and trial duration A/B test
- 1mo agoFormbricks6.0.0 RC2: AuthZed health CLI fix
- 5mo agoZammad7.2.0 alpha: version maintenance
- 8mo agoZammad7.1.0 alpha: version maintenance
- 1y agoZammad7.0.0 alpha: improved sensitive-data handling
Frequently asked questions
What is the difference between Formbricks and Zammad?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than Zammad?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to Zammad?
Top Zammad alternatives in Support are ranked by recent ship velocity. Browse the "Zammad alternatives" section above for the current picks, or visit /alternatives/zammad for the full list with editorial commentary on each.