Sleekplan
Sleekplan is making the public feedback board safe to run with real customers on it
Comparison · Support
DoneDone vs Zammad
A side-by-side editorial comparison of DoneDone and Zammad — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Zammad: at a glance
What is DoneDone?
DoneDone just opened a door for other systems to file work without a human.
DoneDone has spent the year sanding down its task and conversation surfaces: Kanban sort options and collapsible columns, assignee filtering, checklist template reordering, tags in CSV exports. Most releases are small and explicitly credited to customer requests. Two recent moves break that pattern — Workflow Automations in early August, and now per-project email addresses that create tasks automatically.
What is Zammad?
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
DoneDone vs Zammad: editorial side-by-side
DoneDone
6.3SUPPORT
DoneDone just opened a door for other systems to file work without a human.
◆ Current state
DoneDone has spent the year sanding down its task and conversation surfaces: Kanban sort options and collapsible columns, assignee filtering, checklist template reordering, tags in CSV exports. Most releases are small and explicitly credited to customer requests. Two recent moves break that pattern — Workflow Automations in early August, and now per-project email addresses that create tasks automatically.
◆ Where it's heading
The product is moving from a place people manage work to a place work arrives and routes itself. Automations handle what happens when a task changes status; email intake handles how it gets created. Together they turn DoneDone into an endpoint other systems can drive, which matters more for its support and client-services users than any further board refinement.
◆ Prediction
The obvious next step is automation triggered by intake — routing rules on inbound email, or extending automations beyond status changes to assignment and escalation.
Zammad
2.5SUPPORT
Zammad inches toward 7.x on a slow alpha cadence with little feature signal
◆ Current state
Zammad's visible changelog is sparse and maintenance-only. The recent entries are alpha version markers spaced months apart — 7.0.0-alpha in September 2025, 7.1.0-alpha in February 2026, 7.2.0-alpha in May 2026 — carrying little beyond version-info bumps and an earlier note about improved sensitive-data handling.
◆ Where it's heading
The only clear signal is a slow march toward a 7.x release line, tagged through infrequent alpha cuts. What is actually changing inside this open-source help desk is not visible in these entries, so the substantive direction of 7.x remains unclear from the changelog alone.
◆ Prediction
A 7.x stable release is the likely eventual destination, but the alpha tags here do not reveal which features will define it.
Alternatives to DoneDone and Zammad
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Zammad.
ManageEngine ServiceDesk Plus
ServiceDesk Plus moved upstream of the ticket, then spent the week tidying the sidebar
Chatway
Chatway's bot learned to read the store; now the store can listen back
ManageEngine ServiceDesk Plus Cloud
ManageEngine's cloud service desk drips small fixes; its AI arrives data center by data center
Desk365
Asset management is the real build; the feed is mostly an interview series.
Formbricks
Formbricks spends a whole RC train on making enterprise SSO stop breaking.
See all DoneDone alternatives → · See all Zammad alternatives →
Recent activity from DoneDone and Zammad
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 9d agoDoneDoneCreate Project Tasks from Email! ⚡
- 26d agoDoneDoneNew: Workflow Automations!
- 1mo agoDoneDoneInclude tags in CSV exports!
- 1mo agoDoneDoneChecklist Templates just got a little easier to manage.
- 2mo agoDoneDoneKanban Collapse Columns
- 3mo agoDoneDoneActions Are Now Hidden by Default
- 3mo agoZammad7.2.0 alpha: version maintenance
- 6mo agoZammad7.1.0 alpha: version maintenance
- 11mo agoZammad7.0.0 alpha: improved sensitive-data handling
Frequently asked questions
What is the difference between DoneDone and Zammad?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 6.3 vs 2.5), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Zammad?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 6.3 vs 2.5), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Zammad?
Top Zammad alternatives in Support are ranked by recent ship velocity. Browse the "Zammad alternatives" section above for the current picks, or visit /alternatives/zammad for the full list with editorial commentary on each.