Respond.io
Respond.io is tuning its AI agents for how messaging actually behaves, not how APIs do.
Comparison · Support
DoneDone vs Drift
A side-by-side editorial comparison of DoneDone and Drift — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Drift: at a glance
What is DoneDone?
DoneDone ships one small customer request at a time, with Kanban as the through-line
DoneDone is a combined issue tracker and shared mailbox, and every release in this window is a narrow, named customer request rather than a platform move. Kanban is where the compounding work has gone: sort options, collapsible columns, and the mailbox board that put email into the same visual pipeline as tasks. The August release extends tags into CSV exports, the first move in this window aimed at getting data out of the product rather than arranging it inside.
What is Drift?
Drift now ships inside Salesloft's monthly train, and that train is being pointed at ChatGPT.
Product news for Drift arrives through Salesloft's monthly release notes following the merger, and increasingly through Clari's too. The August notes put the Salesloft MCP server inside ChatGPT as a custom connector while trimming transcript retrieval out of the Claude connector. July was governance work — tiered call-recording visibility and a separate download permission. June added AI adoption metrics to Analytics and Cadence Collections for managing cadence settings in bulk.
DoneDone vs Drift: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone ships one small customer request at a time, with Kanban as the through-line
◆ Current state
DoneDone is a combined issue tracker and shared mailbox, and every release in this window is a narrow, named customer request rather than a platform move. Kanban is where the compounding work has gone: sort options, collapsible columns, and the mailbox board that put email into the same visual pipeline as tasks. The August release extends tags into CSV exports, the first move in this window aimed at getting data out of the product rather than arranging it inside.
◆ Where it's heading
The pattern is remarkably consistent: a customer asks, a small change lands, the release note thanks them by name. That produces steady polish and almost no directional risk - the Kanban surface keeps deepening, the activity feed keeps getting quieter, and filters keep getting more specific. What is missing across four months of entries is anything structural: no API, integration, automation or AI work appears at all. The tags-in-CSV release is the closest thing to a new direction, and it is a column in an export file.
◆ Prediction
Expect more of the same cadence - single-request improvements to Kanban views, filters and exports. If the export work continues, richer reporting or scheduled exports is the natural next request to land; nothing in these entries points to a larger platform move.
Drift
2.5SUPPORTCOMMS
Drift now ships inside Salesloft's monthly train, and that train is being pointed at ChatGPT.
◆ Current state
Product news for Drift arrives through Salesloft's monthly release notes following the merger, and increasingly through Clari's too. The August notes put the Salesloft MCP server inside ChatGPT as a custom connector while trimming transcript retrieval out of the Claude connector. July was governance work — tiered call-recording visibility and a separate download permission. June added AI adoption metrics to Analytics and Cadence Collections for managing cadence settings in bulk.
◆ Where it's heading
Two threads run through the last six months: agentic access to live Salesloft data, gated behind the Agentic add-on, and the permission scaffolding needed to sell that access to security teams. The MCP server launched in April, gained a second client surface in August, and simultaneously lost a tool — the surface is expanding while its scope is being pruned.
◆ Prediction
Expect the Agentic add-on to keep absorbing the AI feature line, and the transcript-access removal to be followed by explicit per-tool permissions rather than a blanket restore.
Alternatives to DoneDone and Drift
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Drift.
LiveAgent
Two release trains, one bug list — LiveAgent is paying down years of scale debt in public.
Twilio
Branded calling goes GA while the API surface gets quietly tightened and corrected.
Xurrent
Xurrent's ITSM digests now read as a Sera AI rollout log with service-desk housekeeping attached.
Frill
Frill just made its feedback board readable by any AI assistant, on every plan.
ManageEngine ServiceDesk Plus Cloud
ServiceDesk Plus Cloud is putting ITSM where the work happens — Slack first, Zia everywhere else.
See all DoneDone alternatives → · See all Drift alternatives →
Recent activity from DoneDone and Drift
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 21h agoDriftSalesloft MCP server arrives as a ChatGPT connector
- 1d agoDoneDoneInclude tags in CSV exports!
- 14d agoDoneDoneChecklist Templates just got a little easier to manage.
- 1mo agoDriftJuly: call-recording visibility gets three tiers and a download permission
- 1mo agoDoneDoneKanban Collapse Columns
- 2mo agoDoneDoneActions Are Now Hidden by Default
- 2mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 2mo agoDriftJune: AI adoption metrics land in Analytics, Cadence Collections ship
- 2mo agoDriftDuplicate scrape of the May 2026 release notes
- 2mo agoDriftMay: AI Email Assistant lands in the compose window
- 2mo agoDoneDoneNew: You can now filter for active assignees inside mailboxes and projects.
- 3mo agoDriftDuplicate scrape of the April 2026 release notes
Frequently asked questions
What is the difference between DoneDone and Drift?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Drift?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Drift?
Top Drift alternatives in Support are ranked by recent ship velocity. Browse the "Drift alternatives" section above for the current picks, or visit /alternatives/drift for the full list with editorial commentary on each.