LiveAgent
LiveAgent's 5.70 branch adds Mistral and Gemini, live call transcription and message translation.
Comparison · Support
DoneDone vs ManageEngine ServiceDesk Plus Cloud
A side-by-side editorial comparison of DoneDone and ManageEngine ServiceDesk Plus Cloud — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs ManageEngine ServiceDesk Plus Cloud: at a glance
What is DoneDone?
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
What is ManageEngine ServiceDesk Plus Cloud?
ManageEngine SDP Cloud ticks along with Slack UX improvements and routine bug fix releases.
ManageEngine ServiceDesk Plus Cloud is in steady maintenance mode. The August releases fixed CSV import character handling, extension invokeURL failures, and added a small self-service improvement (requesters can now create custom views). The Slack integration got a UX refinement: slash commands now open a dialog instead of requiring command-line arguments for request details.
Read the full ManageEngine ServiceDesk Plus Cloud trajectory →
DoneDone vs ManageEngine ServiceDesk Plus Cloud: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
◆ Current state
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
◆ Where it's heading
After two substantive launches (automations and custom fields), DoneDone has shifted to tightening the email-driven support workflow and cutting friction in everyday task handling. The cadence is roughly one or two updates a month, each narrow in scope.
◆ Prediction
Expect more email-pipeline and checklist refinements; automations may gain new triggers, given checklist templates already hook into status changes.
ManageEngine SDP Cloud ticks along with Slack UX improvements and routine bug fix releases.
◆ Current state
ManageEngine ServiceDesk Plus Cloud is in steady maintenance mode. The August releases fixed CSV import character handling, extension invokeURL failures, and added a small self-service improvement (requesters can now create custom views). The Slack integration got a UX refinement: slash commands now open a dialog instead of requiring command-line arguments for request details.
◆ Where it's heading
The cadence is incremental: small integration improvements (Slack), self-service expansions (requester custom views), and persistent bug fixing. The Zia AI assistant expansion to more regional data centers is the only pattern pointing toward a larger investment — AI feature rollout to new geographies suggests the team is building out the AI layer across the platform.
◆ Prediction
Zia AI features will reach more data centers and gain additional capabilities in the back-office. No architectural shift is visible in this window — expect continued incremental improvements to integrations and the requester portal.
Alternatives to DoneDone and ManageEngine ServiceDesk Plus Cloud
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or ManageEngine ServiceDesk Plus Cloud.
Service Fusion
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Tawk.to
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
See all DoneDone alternatives → · See all ManageEngine ServiceDesk Plus Cloud alternatives →
Recent activity from DoneDone and ManageEngine ServiceDesk Plus Cloud
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 6d agoDoneDoneSmall Improvements to Checklists and Replies
- 16d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 1mo agoManageEngine ServiceDesk Plus CloudSeptember 3 fixes: project comments, asset scan CPU, XLSX export
- 2mo agoManageEngine ServiceDesk Plus CloudAugust 29, 2026
- 2mo agoDoneDoneCreate Project Tasks from Email!
- 2mo agoManageEngine ServiceDesk Plus CloudRequester Portal: users can now create custom views
- 2mo agoManageEngine ServiceDesk Plus CloudAugust 10, 2026
- 2mo agoDoneDoneNew: Workflow Automations! ⚡
- 2mo agoManageEngine ServiceDesk Plus CloudAugust 06, 2026
- 2mo agoManageEngine ServiceDesk Plus CloudSlack integration: slash commands now use a dialog for request details
Frequently asked questions
What is the difference between DoneDone and ManageEngine ServiceDesk Plus Cloud?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone and ManageEngine ServiceDesk Plus Cloud are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than ManageEngine ServiceDesk Plus Cloud?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone and ManageEngine ServiceDesk Plus Cloud are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to ManageEngine ServiceDesk Plus Cloud?
Top ManageEngine ServiceDesk Plus Cloud alternatives in Support are ranked by recent ship velocity. Browse the "ManageEngine ServiceDesk Plus Cloud alternatives" section above for the current picks, or visit /alternatives/manageengine-servicedesk-plus-cloud for the full list with editorial commentary on each.