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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Tiledesk alternatives
The best Tiledesk alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Oct 7, 2026
Looking for the best alternatives to Tiledesk? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Tiledesk shipped 0 meaningful updates in the last 30 days and carries a velocity score of 2.5 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Tiledesk
Tiledesk's feed is a content marketing blog, not a changelog
The Tiledesk feed carries marketing articles rather than release notes — how-to pieces on building AI agents for lead qualification, time-off approvals and ecommerce sales advice, each syndicated with an Italian boilerplate footer. No version numbers, shipped features or dated releases appear anywhere in the window.
Velocity 2.5 · Last update 1mo ago
Top 12 alternatives to Tiledesk
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Twilio is wiring customer memory and media into one AI-ready conversation layer.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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LiveAgent teaches its AI chat operator to step aside when a human walks in.
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Xurrent follows its six-agent September with tools to steer and measure Sera AI.
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Live Helper Chat keeps adding supervisor-level controls on top of its new MCP bridge.
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DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
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Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
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Chatway's bot learned to read the store; now the store can listen back
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Thread takes the service-level clock off the PSA and runs it itself
Tiledesk vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Tiledesk (baseline) | 2.5 | 0 | ai-agentscustomer-supportcontent-marketing | — |
| Sleekplan | 8.8 | 0 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Twilio | 7.5 | 1 | conversation-memorytranscriptioncustomer-data | Twilio Video Media SDK for Node.js now in Public Beta |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| LiveAgent | 6.3 | 1 | ai-agentslive-chathuman-handoff | AI chat operators with budgets, live call transcription |
| Xurrent | 6.3 | 1 | itsmai-agentsagent-governance | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| Live Helper Chat | 6.3 | 1 | live-chatroutingworkforce-management | MCP Support |
| DoneDone | 6.3 | 1 | customer-supportticketingcustom-fields | Custom Fields are live! 🎉 |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| HelpCenter.io | 6.3 | 0 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 0 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 0 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
The 12 best Tiledesk alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Its velocity score of 8.8/10 reflects longer-term release cadence; its most recent meaningful update was “Groups: see your feedback by account”.
Where Tiledesk leans on ai agents, customer support and content marketing, Sleekplan focuses on b2b saas, scim and account groups.
Sleekplan and Tiledesk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Sleekplan trajectory → · Compare Tiledesk vs Sleekplan →
2. Twilio · velocity 7.5
Twilio is wiring customer memory and media into one AI-ready conversation layer.
Over the last 30 days Twilio shipped 1 meaningful update vs Tiledesk's 0, most recently “Twilio Video Media SDK for Node.js now in Public Beta”. Its velocity score of 7.5/10 blends that with longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, Twilio focuses on conversation memory, transcription and customer data.
Over the last 30 days Twilio has been shipping faster than Tiledesk — a point in its favour if release momentum matters to you.
3. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Tiledesk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Tiledesk vs Respond.io →
4. LiveAgent · velocity 6.3
LiveAgent teaches its AI chat operator to step aside when a human walks in.
Over the last 30 days LiveAgent shipped 1 meaningful update vs Tiledesk's 0, most recently “AI chat operators with budgets, live call transcription”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, LiveAgent focuses on ai agents, live chat and human handoff.
Over the last 30 days LiveAgent has been shipping faster than Tiledesk — a point in its favour if release momentum matters to you.
Full LiveAgent trajectory → · Compare Tiledesk vs LiveAgent →
5. Xurrent · velocity 6.3
Xurrent follows its six-agent September with tools to steer and measure Sera AI.
Over the last 30 days Xurrent shipped 1 meaningful update vs Tiledesk's 0, most recently “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, Xurrent focuses on itsm, ai agents and agent governance.
Over the last 30 days Xurrent has been shipping faster than Tiledesk — a point in its favour if release momentum matters to you.
6. Live Helper Chat · velocity 6.3
Live Helper Chat keeps adding supervisor-level controls on top of its new MCP bridge.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs Tiledesk's 0, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, Live Helper Chat focuses on live chat, routing and workforce management.
Over the last 30 days Live Helper Chat has been shipping faster than Tiledesk — a point in its favour if release momentum matters to you.
Full Live Helper Chat trajectory → · Compare Tiledesk vs Live Helper Chat →
7. DoneDone · velocity 6.3
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms.
Over the last 30 days DoneDone shipped 1 meaningful update vs Tiledesk's 0, most recently “Custom Fields are live! 🎉”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, DoneDone focuses on customer support, ticketing and custom fields.
Over the last 30 days DoneDone has been shipping faster than Tiledesk — a point in its favour if release momentum matters to you.
8. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs Tiledesk's 0, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Tiledesk leans on ai agents, customer support and content marketing, Formbricks focuses on open source, surveys and commercial pivot.
Over the last 30 days Formbricks has been shipping faster than Tiledesk — a point in its favour if release momentum matters to you.
Full Formbricks trajectory → · Compare Tiledesk vs Formbricks →
9. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”.
Where Tiledesk leans on ai agents, customer support and content marketing, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io and Tiledesk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Tiledesk vs HelpCenter.io →
10. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”.
Where Tiledesk leans on ai agents, customer support and content marketing, Hatz AI focuses on msp, ai platform and phone agents.
Hatz AI and Tiledesk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
11. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Tiledesk leans on ai agents, customer support and content marketing, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Tiledesk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “XLAs (Experience Level Agreements)”.
Where Tiledesk leans on ai agents, customer support and content marketing, Thread focuses on msp helpdesk, service levels and xla.
Thread and Tiledesk have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Frequently asked questions
What are the best alternatives to Tiledesk?
The top Tiledesk alternatives we currently track in customer support software are Sleekplan, Twilio, Respond.io, LiveAgent, Xurrent, ranked by recent ship velocity.
How is this list of Tiledesk alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Tiledesk directly with one of these alternatives?
Yes — every card has a "Compare with Tiledesk" link to a side-by-side /compare page.