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Tiledesk

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Velocity2.5

Open-source conversational AI platform for customer support and lead generation

www.tiledesk.com ↗

Tiledesk's feed is agentic-AI thought leadership, not release notes

ai agentscustomer supportragmcpopen source
◆Current state
The tracked feed is Tiledesk's blog, heavy on agentic-AI explainers — MCP-driven agents, self-learning support, and hybrid-search RAG. Entries read as marketing and architecture write-ups, not changelog releases, so the shipped-product state isn't directly observable. Tiledesk positions as an open-source, AI-agent customer-support platform.
◆Where it's heading
Recent posts push an ecommerce AI sales advisor and MCP-based agents that take actions, suggesting Tiledesk is marketing toward agents that act rather than only answer. Publishing is irregular — a July post follows a months-long gap — so this reads as sporadic content, not a steady release cadence.
◆Prediction
The messaging points toward more agentic, action-oriented and ecommerce use cases, but the actual product roadmap isn't visible until a real changelog feed replaces the blog source.

◆Recent moves

  1. 2d ago

    AI Sales Advisor for Ecommerce: From Product Discovery to Checkout in Chat

    A blog post pitching an ecommerce AI advisor flow from discovery to checkout; marketing content, not a shipped release.

    View source ↗
  2. 2mo ago

    Build AI Agents That Take Action Using MCP: 5 Practical Business Use Cases

    A use-case explainer on MCP-based agents that take action; thought leadership rather than a product change.

    View source ↗
  3. 3mo ago

    From Answers to Outcomes: How AI Agents Reason, Plan, and Act

    A conceptual piece on how AI agents reason, plan, and act; no observable product signal.

    View source ↗
  4. 3mo ago

    How a Self-Learning AI Agent Turns Human Resolutions Into Better Support

    A blog post on self-learning agents improving support quality; marketing narrative, not a release.

    View source ↗
  5. 5mo ago

    How to Build an AI Agent for Lead Qualification with MCP

    A how-to on building a lead-qualification agent with MCP; educational content, not a shipped feature.

    View source ↗
  6. 7mo ago

    Control what your self-learning AI adds to your knowledge base

    A post on controlling what a self-learning AI adds to the knowledge base; feature-adjacent marketing copy, not a dated release.

    View source ↗