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Tiledesk

SUPPORT
Velocity2.5

Open-source conversational AI platform for customer support and lead generation

www.tiledesk.com ↗

Tiledesk's feed is a content marketing blog, not a changelog

ai-agentscustomer-supportcontent-marketingchatbotsmcp
◆Current state
The Tiledesk feed carries marketing articles rather than release notes — how-to pieces on building AI agents for lead qualification, time-off approvals and ecommerce sales advice, each syndicated with an Italian boilerplate footer. No version numbers, shipped features or dated releases appear anywhere in the window.
◆Where it's heading
The publishing pattern points at where Tiledesk positions itself — agentic workflows with human approval steps, MCP-based tool access, self-learning from human resolutions — but positioning is all these posts establish. Product movement would have to be read from a different source.
◆Prediction
Expect more of the same use-case articles; this feed will not indicate when Tiledesk actually ships anything.

◆Recent moves

  1. 1mo ago

    How to Automate Employee Time-Off Requests with an AI Agent and Human Approval

    A how-to article on automating time-off requests with a human approval step. Marketing content on the human-in-the-loop theme, with no product change behind it.

    View source ↗
  2. 3mo ago

    AI Sales Advisor for Ecommerce: From Product Discovery to Checkout in Chat

    An ecommerce use-case article covering product discovery through checkout in chat. Positioning content, not a release.

    View source ↗
  3. 5mo ago

    Build AI Agents That Take Action Using MCP: 5 Practical Business Use Cases

    Five business use cases for MCP-enabled agents. Establishes that Tiledesk talks about MCP, but announces nothing shipped.

    View source ↗
  4. 6mo ago

    From Answers to Outcomes: How AI Agents Reason, Plan, and Act

    A thought-leadership piece on agent reasoning and planning. No product content.

    View source ↗
  5. 6mo ago

    How a Self-Learning AI Agent Turns Human Resolutions Into Better Support

    An article on agents learning from human resolutions. Describes a category capability rather than a Tiledesk release.

    View source ↗
  6. 8mo ago

    How to Build an AI Agent for Lead Qualification with MCP

    A lead-qualification build guide using MCP. Same marketing format as the rest of the feed.

    View source ↗