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Twilio Cohorts puts audience segmentation and bulk sends inside the messaging platform.
Alternatives · customer support software
Gorgias alternatives
The best Gorgias alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Oct 16, 2026
Looking for the best alternatives to Gorgias? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Gorgias shipped 0 meaningful updates in the last 30 days and carries a velocity score of 7.5 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Gorgias
From helpdesk-with-AI to AI-native helpdesk — Gorgias collapses its product story around the AI Agent.
Gorgias is publishing in dense bursts across three streams at once: AI-native product surfaces (MCP for Claude and ChatGPT, AI Agent pricing transparency, Helpdesk 2.0), original benchmark content (Ecom Lab, 2026 Conversational Commerce Report), and a steady ecommerce-support how-to library. The AI Agent is now the centerpiece; older helpdesk fundamentals get repositioned around it.
Velocity 7.5 · Last update 4mo ago
Top 12 alternatives to Gorgias
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
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Live Helper Chat pairs finer operator-status controls with a second straight security pass.
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LiveAgent spends a week fixing chats stuck after the bot hands off.
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
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Chatway's bot learned to read the store; now the store can listen back
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Formbricks hardens its 6.1 release candidate as agents get API and MCP access to responses.
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DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
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Service Fusion keeps publishing buyer guides instead of release notes.
Gorgias vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Gorgias (baseline) | 7.5 | 0 | customer-supportai-agentsmcp | Ask Your Helpdesk Anything: How to Use Claude or ChatGPT with Gorgias |
| Twilio | 8.8 | 1 | messagingaudience-segmentationbulk-messaging | Twilio Cohorts for Native List Building and Bulk Messaging |
| Sleekplan | 8.8 | 0 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| Xurrent | 6.3 | 1 | itsmai-agentsagent-governance | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| Live Helper Chat | 6.3 | 0 | live-chatoperator-managementsecurity-hardening | MCP Support |
| LiveAgent | 6.3 | 0 | ai-agentshuman-handoffstability | — |
| HelpCenter.io | 6.3 | 0 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 0 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Formbricks | 5.0 | 0 | surveysapimcp | — |
| DoneDone | 5.0 | 0 | customer-supportshared-inboxemail-routing | Custom Fields are live! 🎉 |
| Service Fusion | 5.0 | 0 | field-servicetradescontent-marketing | — |
The 12 best Gorgias alternatives, in depth
1. Twilio · velocity 8.8
Twilio Cohorts puts audience segmentation and bulk sends inside the messaging platform.
Over the last 30 days Twilio shipped 1 meaningful update vs Gorgias's 0, most recently “Twilio Cohorts for Native List Building and Bulk Messaging”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Gorgias leans on customer support, ai agents and mcp, Twilio focuses on messaging, audience segmentation and bulk messaging.
Over the last 30 days Twilio has been shipping faster than Gorgias — a point in its favour if release momentum matters to you.
2. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Its velocity score of 8.8/10 reflects longer-term release cadence; its most recent meaningful update was “Groups: see your feedback by account”.
Where Gorgias leans on customer support, ai agents and mcp, Sleekplan focuses on b2b saas, scim and account groups.
Sleekplan and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Sleekplan trajectory → · Compare Gorgias vs Sleekplan →
3. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Gorgias leans on customer support, ai agents and mcp, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Gorgias vs Respond.io →
4. Xurrent · velocity 6.3
Xurrent lets staff approve tasks inside Sera AI chat as October's update keeps growing.
Over the last 30 days Xurrent shipped 1 meaningful update vs Gorgias's 0, most recently “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Gorgias leans on customer support, ai agents and mcp, Xurrent focuses on itsm, ai agents and agent governance.
Over the last 30 days Xurrent has been shipping faster than Gorgias — a point in its favour if release momentum matters to you.
5. Live Helper Chat · velocity 6.3
Live Helper Chat pairs finer operator-status controls with a second straight security pass.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “MCP Support”.
Where Gorgias leans on customer support, ai agents and mcp, Live Helper Chat focuses on live chat, operator management and security hardening.
Live Helper Chat and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Gorgias vs Live Helper Chat →
6. LiveAgent · velocity 6.3
LiveAgent spends a week fixing chats stuck after the bot hands off.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Gorgias leans on customer support, ai agents and mcp, LiveAgent focuses on ai agents, human handoff and stability.
LiveAgent and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Gorgias vs LiveAgent →
7. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”.
Where Gorgias leans on customer support, ai agents and mcp, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
HelpCenter.io and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Gorgias vs HelpCenter.io →
8. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”.
Where Gorgias leans on customer support, ai agents and mcp, Hatz AI focuses on msp, ai platform and phone agents.
Hatz AI and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
9. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Gorgias leans on customer support, ai agents and mcp, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
10. Formbricks · velocity 5.0
Formbricks hardens its 6.1 release candidate as agents get API and MCP access to responses.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gorgias leans on customer support, ai agents and mcp, Formbricks focuses on surveys, api and mcp.
Formbricks and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Gorgias vs Formbricks →
11. DoneDone · velocity 5.0
DoneDone lets one email connection feed many Mailboxes, routed by filter priority.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Custom Fields are live! 🎉”.
Where Gorgias leans on customer support, ai agents and mcp, DoneDone focuses on customer support, shared inbox and email routing.
DoneDone and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Service Fusion · velocity 5.0
Service Fusion keeps publishing buyer guides instead of release notes.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Gorgias leans on customer support, ai agents and mcp, Service Fusion focuses on field service, trades and content marketing.
Service Fusion and Gorgias have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Service Fusion trajectory → · Compare Gorgias vs Service Fusion →
Frequently asked questions
What are the best alternatives to Gorgias?
The top Gorgias alternatives we currently track in customer support software are Twilio, Sleekplan, Respond.io, Xurrent, Live Helper Chat, ranked by recent ship velocity.
How is this list of Gorgias alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Gorgias directly with one of these alternatives?
Yes — every card has a "Compare with Gorgias" link to a side-by-side /compare page.