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Comparison · Support
Formbricks vs Richpanel
A side-by-side editorial comparison of Formbricks and Richpanel — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs Richpanel: at a glance
| Feature | Formbricks | Richpanel |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 5.0 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | surveys, data retention, self-hosted, helm | helpdesk, voice channel, ai agent, ecommerce support |
| Last editorial update | 1d ago | 11d ago |
| Website | Visit → | — |
What is Formbricks?
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
What is Richpanel?
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
Formbricks vs Richpanel: editorial side-by-side
Formbricks
5.0SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
◆ Current state
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
◆ Where it's heading
Formbricks keeps building controls for larger self-hosted customers, retention rules and scoped APIs, while much of each candidate goes to its Helm and Compose packaging. The feed still shows release candidates rather than stable tags.
◆ Prediction
Expect one or two more 6.2 candidates of deployment fixes before a stable 6.2.0, likely within two weeks given the rc.1 to rc.2 gap.
Richpanel
5.0SUPPORT
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
◆ Current state
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
◆ Where it's heading
Richpanel is moving from connecting phone providers to being the phone system itself, with calls in the same conversation as email and chat. The integration run has shifted from showing data next to a ticket to letting the AI agent act in the merchant's other apps. Breadth remains the strategy, with several integrations most weeks.
◆ Prediction
Expect more action-capable e-commerce integrations and voice features such as AI handling of calls. The entries do not say whether the AI agent answers calls yet.
Alternatives to Formbricks and Richpanel
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or Richpanel.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Formbricks alternatives → · See all Richpanel alternatives →
Recent activity from Formbricks and Richpanel
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFormbricks6.2.0-rc.2
- 5d agoFormbricksFormbricks 6.2 RC1 adds data retention policies
- 22d agoRichpanelWhop Integration: Support Your Whop Members from Richpanel
- 25d agoRichpanel💬 Reply to Postscript SMS Conversations from Richpanel
- 26d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 28d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 1mo agoRichpanelManage Subscribfy Memberships, Subscriptions and Store Credit from Richpanel
- 1mo agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoRichpanel📦 ShipHero Warehouse Actions in Richpanel
- 1mo agoRichpanel⭐ Judge.me Reviews in Richpanel
- 1mo agoRichpanel🔁 Juo Subscriptions + Richpanel
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
Frequently asked questions
What is the difference between Formbricks and Richpanel?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks and Richpanel are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than Richpanel?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks and Richpanel are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to Richpanel?
Top Richpanel alternatives in Support are ranked by recent ship velocity. Browse the "Richpanel alternatives" section above for the current picks, or visit /alternatives/richpanel for the full list with editorial commentary on each.