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Richpanel

SUPPORT
Velocity5.0

Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.

helpdeskvoice channelai agentecommerce supportintegrations
◆Current state
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
◆Where it's heading
Richpanel is moving from connecting phone providers to being the phone system itself, with calls in the same conversation as email and chat. The integration run has shifted from showing data next to a ticket to letting the AI agent act in the merchant's other apps. Breadth remains the strategy, with several integrations most weeks.
◆Prediction
Expect more action-capable e-commerce integrations and voice features such as AI handling of calls. The entries do not say whether the AI agent answers calls yet.

◆Recent moves

  1. 18d ago

    Whop Integration: Support Your Whop Members from Richpanel

    Whop members, payments and memberships appear next to conversations, with refunds, cancellations and extensions available to agents and the AI agent.

    View source ↗
  2. 20d ago

    💬 Reply to Postscript SMS Conversations from Richpanel

    Replies to Postscript SMS campaigns land in Richpanel as conversations and answers go back through Postscript. SMS joins the channels Richpanel handles.

    View source ↗
  3. 25d ago

    Manage Subscribfy Memberships, Subscriptions and Store Credit from Richpanel

    Subscribfy memberships, subscriptions and store credit can be paused, cancelled or adjusted from Richpanel by agents or the AI agent.

    View source ↗
  4. 1mo ago

    📦 ShipHero Warehouse Actions in Richpanel

    Shopify stores fulfilling through ShipHero can stop, redirect or cancel orders from the Richpanel conversation before they ship. It gives support agents warehouse actions they previously lacked.

    View source ↗
  5. 1mo ago

    ⭐ Judge.me Reviews in Richpanel

    Judge.me reviews arrive in the Richpanel inbox as conversations that the team or AI agent can reply to and moderate.

    View source ↗
  6. 1mo ago

    🔁 Juo Subscriptions + Richpanel

    Agents and Richpanel's AI agent can view and manage Juo subscriptions inside the conversation. Part of a run of e-commerce integrations that let the AI agent act, not just answer.

    View source ↗