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Richpanel

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Velocity5.0

Headless commerce and a second phone provider join the sidebar Richpanel's AI agent reads from.

integrationsai agent contextheadless commercevoice channelorder statusecommerce support
◆Current state
Richpanel's changelog is an integration feed, and the shape is consistent: each release pulls another merchant tool's data into the conversation sidebar so both human agents and the AI agent can answer without leaving the inbox. This window adds Medusa.js storefronts — the first headless-commerce source alongside the Shopify-ecosystem apps and SellerCloud — and Consio phone numbers as a native voice and SMS channel carrying call outcomes and AI-generated call summaries. The weeks before brought Onward shipping protection, Rivo loyalty, Klaviyo SMS replies, and RingCentral calls on the same template.
◆Where it's heading
The company is building coverage rather than capability: the AI agent's usefulness is bounded by how much order, shipping, loyalty, and warranty context it can read, so each integration widens what it can resolve unassisted. Voice is emerging as a second front — RingCentral and now Consio both land calls in the inbox with recordings or summaries attached — putting phone support in the same queue as email and chat. None of these notes change the product's architecture; they extend its reach.
◆Prediction
Expect the cadence to hold at roughly one integration a week, weighted toward order-status, returns, loyalty, and voice sources that feed the AI agent's answers, with more non-Shopify storefronts plausible now that a headless platform is supported.

◆Recent moves

  1. 5d ago

    🧩 Connect Your Medusa.js Store to Richpanel

    The first headless-commerce storefront in the integration list: orders, customers, and fulfillments stream in so the AI agent can answer order questions for merchants who are not on a hosted platform. Reach rather than new capability — the same sidebar contract applied to another source.

    View source ↗
  2. 5d ago

    📞 Consio Phone + SMS Channel in Richpanel

    A second phone provider after RingCentral, landing calls and SMS in the inbox with call outcomes, agent notes, and AI-generated summaries attached. Voice keeps being treated as one more channel to normalize into the conversation timeline.

    View source ↗
  3. 12d ago

    🛡️ Onward Shipping Protection in Richpanel

    Shipping-protection claims join the sidebar so a lost-package conversation resolves without opening the Onward dashboard. Same template as the returns and warranty integrations before it.

    View source ↗
  4. 19d ago

    New integration: Rivo Loyalty & Referrals

    Loyalty status, points balance, store credit, and referral codes land next to the conversation and become answerable by the AI agent. Another context source in the same accumulation pattern, not a change in what the product does.

    View source ↗
  5. 1mo ago

    📱New Integration: Klaviyo SMS

    Replies to Klaviyo SMS campaigns arrive as conversations, closing a gap where marketing-triggered replies fell outside the support queue entirely.

    View source ↗
  6. 1mo ago

    📞 RingCentral for Richpanel

    The first voice integration of this window: calls become conversations with recordings and optional AI transcripts on the customer timeline, setting the template Consio follows a month later.

    View source ↗