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Comparison · Support
DoneDone vs Richpanel
A side-by-side editorial comparison of DoneDone and Richpanel — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs Richpanel: at a glance
| Feature | DoneDone | Richpanel |
|---|---|---|
| Sector | Support | Support |
| Velocity score | 5.0 | 5.0 |
| Sparks · 30d | 0 | 0 |
| Top themes | help desk, task management, recurring tasks, email | helpdesk, voice channel, ai agent, ecommerce support |
| Last editorial update | 9h ago | 7h ago |
| Website | Visit → | — |
What is DoneDone?
DoneDone gives scheduled tasks a list view and calendar-style editing.
DoneDone's November 2 release reworks Scheduled Tasks: a list view of all schedules, editing single occurrences, calendar-style delete options and a link from each generated task back to its schedule. It follows October's bulk checklist entry, formatting-preserving replies and a single email connection feeding several Mailboxes. Late summer brought workflow automations and custom fields.
What is Richpanel?
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
DoneDone vs Richpanel: editorial side-by-side
DoneDone
5.0SUPPORT
DoneDone gives scheduled tasks a list view and calendar-style editing.
◆ Current state
DoneDone's November 2 release reworks Scheduled Tasks: a list view of all schedules, editing single occurrences, calendar-style delete options and a link from each generated task back to its schedule. It follows October's bulk checklist entry, formatting-preserving replies and a single email connection feeding several Mailboxes. Late summer brought workflow automations and custom fields.
◆ Where it's heading
After the bigger automation and custom-field launches, DoneDone is polishing everyday features one at a time. Releases come every two to three weeks.
◆ Prediction
Expect more small refinements to existing features such as automations and email; no new large feature is signalled in the notes.
Richpanel
5.0SUPPORT
Richpanel now runs its own phone line and keeps letting its AI agent act in more store apps.
◆ Current state
Richpanel is a support helpdesk for online stores. In October it launched Richpanel Voice, built-in calling with number purchase, phone menus, live coaching and caller context such as order count and lifetime value. The rest of the month added Whop, Postscript SMS, Subscribfy, ShipHero, Judge.me and Juo integrations, most of which let agents and the AI agent take actions such as pausing subscriptions or stopping shipments.
◆ Where it's heading
Richpanel is moving from connecting phone providers to being the phone system itself, with calls in the same conversation as email and chat. The integration run has shifted from showing data next to a ticket to letting the AI agent act in the merchant's other apps. Breadth remains the strategy, with several integrations most weeks.
◆ Prediction
Expect more action-capable e-commerce integrations and voice features such as AI handling of calls. The entries do not say whether the AI agent answers calls yet.
Alternatives to DoneDone and Richpanel
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Richpanel.
Ferndesk
Ferndesk moves its help-center answers into every reply box with a Chrome extension.
HelpSpot
HelpSpot is shipping steady on-prem help desk upgrades while courting Jira Data Center refugees.
Hatz AI
Hatz AI is turning a multi-model chat for MSPs into a workflow and agent platform.
Deskpro
Deskpro 2026.5 turns to accessibility after a year of AI governance work.
Chatway
Chatway adds smart routing and n8n after a month of plugging its inbox into other tools.
See all DoneDone alternatives → · See all Richpanel alternatives →
Recent activity from DoneDone and Richpanel
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 14h agoDoneDoneImproved: More Control Over Scheduled Tasks
- 10d agoDoneDoneSmall Improvements to Checklists and Replies
- 11d agoRichpanelWhop Integration: Support Your Whop Members from Richpanel
- 13d agoRichpanel💬 Reply to Postscript SMS Conversations from Richpanel
- 19d agoRichpanelManage Subscribfy Memberships, Subscriptions and Store Credit from Richpanel
- 20d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 27d agoRichpanel📦 ShipHero Warehouse Actions in Richpanel
- 27d agoRichpanel⭐ Judge.me Reviews in Richpanel
- 27d agoRichpanel🔁 Juo Subscriptions + Richpanel
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 2mo agoDoneDoneCreate Project Tasks from Email!
Frequently asked questions
What is the difference between DoneDone and Richpanel?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone and Richpanel are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Richpanel?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone and Richpanel are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Richpanel?
Top Richpanel alternatives in Support are ranked by recent ship velocity. Browse the "Richpanel alternatives" section above for the current picks, or visit /alternatives/richpanel for the full list with editorial commentary on each.