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Deskpro

SUPPORT
Velocity2.5

Helpdesk and customer support software with ticketing, live chat, and AI tools

www.deskpro.com ↗

Deskpro ships on a steady release train, folding AI deeper into the help desk with each version.

help-deskai-supportmultilingualenterprise-securityrelease-cadenceomnichannel
◆Current state
Deskpro is a mature help-desk platform on a predictable dated-release cadence (2026.3, 2026.2, 2026.1). The current arc is methodical AI integration — practical, controllable AI replies and summaries — paired with multilingual support and steady reliability and security work. 2026.3 focuses on non-English correctness and adds the latest Google Gemini models.
◆Where it's heading
Deskpro is widening AI across the product while keeping it governed: 2026.1 framed AI as 'more practical and controllable,' 2026.2 improved AI content-source indexing for large help desks, and 2026.3 tightens what AI features can access. Alongside that, it keeps expanding channels (Instagram, Messenger) and hardening auth (SAML/OIDC single sign-out). The pattern is enterprise-readiness: capable AI that admins can scope and trust.
◆Prediction
Expect the next dated release to continue the pair of model updates plus access controls, and to push multilingual AI parity further. Channel expansion (social, messaging) and help-desk-scale AI indexing are the likely areas of continued investment.

◆Recent moves

  1. 10d ago

    Deskpro Release 2026.3

    2026.3 adds the latest Google Gemini models and makes search, AI replies, and AI summaries work correctly in non-English languages, while tightening what AI features can access. A polish-and-parity release that extends the controlled-AI arc of 2026.1 and 2026.2.

    View source ↗
  2. 1mo ago

    Deskpro Release 2026.2

    2026.2 improves AI content-source indexing for large help desks, adds multilingual Help Center search in Messenger, and expands Instagram support, alongside security and reliability fixes. Scales the AI knowledge layer for bigger deployments.

    View source ↗
  3. 5mo ago

    Deskpro Release 2026.1

    2026.1 reframes AI as more practical and controllable and adds Snippets, setting the governance theme the following releases build on. The turn toward admin-scoped AI starts here.

    View source ↗
  4. 7mo ago

    Deskpro Release 2025.6

    2025.6 delivers cross-cutting upgrades to AI, messaging, chatflows, and system stability. A maintenance-heavy release keeping the platform reliable between larger feature pushes.

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  5. 10mo ago

    Deskpro Release 2025.5

    2025.5 adds a DocuSign integration, a WCAG AA-compliant Help Center v2 theme, and smarter Messenger and Slack experiences. Broadens integrations and accessibility, consistent with Deskpro's steady feature cadence.

    View source ↗
  6. 1y ago

    Deskpro Release 2025.4

    2025.4 expands integrations across Aircall, ClickUp, HubSpot, and Salesforce with smarter Slack interactions. An integration-focused release deepening Deskpro's place in existing tool stacks.

    View source ↗