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Deskpro

SUPPORT
Velocity2.5

Helpdesk and customer support software with ticketing, live chat, and AI tools

www.deskpro.com ↗

Deskpro keeps folding more AI providers and channels into its quarterly help-desk releases

help-deskai-assistantsintegrationsmessaging-channelsincremental-releases
◆Current state
Deskpro ships broad, numbered releases every few months, and the throughline is AI for support teams: configurable public and private AI providers, AI content sources spanning PDFs, web, and snippets, and reply suggestions. The latest 2026.2 leans on faster AI content indexing for large help desks, multilingual Messenger search, and Instagram support. Alongside AI, each release widens channels and third-party integrations.
◆Where it's heading
Deskpro is steadily turning its help desk into an AI-assisted one without a single dramatic pivot, adding providers, data sources, and admin controls release by release so teams can wire in their own models and content. Channel and integration breadth across Teams, Slack, Instagram, Aircall, and HubSpot widens in parallel. The recent emphasis on indexing performance suggests the AI features are now being scaled for large, multilingual deployments rather than merely introduced.
◆Prediction
Expect the next release to keep extending AI provider choice and content-source coverage, with more work on indexing scale and additional messaging channels.

◆Recent moves

  1. 5d ago

    Faster AI indexing, multilingual Messenger search, Instagram

    2026.2 is a scaling release: AI content indexing gets faster and rate-limit-aware for large help desks, Messenger search goes multilingual, and Instagram joins the channel list. It consolidates earlier AI work rather than breaking new ground.

    View source ↗
  2. 4mo ago

    Snippets as an AI source; admin-controlled Suggest a Reply

    2026.1 makes AI more controllable: Snippets become an AI content source, Suggest a Reply gains admin-managed contexts, and Berget AI joins the private-AI options. Incremental tightening of the AI suite around how teams actually work.

    View source ↗
  3. 6mo ago

    New public and private AI providers

    2025.6 adds new public and private AI providers plus upgrades across messaging and chatflows, continuing the steady expansion of provider choice and reliability.

    View source ↗
  4. 8mo ago

    DocuSign integration and WCAG-AA Help Center theme

    2025.5 pairs a DocuSign integration with a WCAG-AA Help Center v2 theme and smarter Messenger and Slack flows. Breadth across integrations, accessibility, and channels in one release.

    View source ↗
  5. 10mo ago

    Aircall, ClickUp, HubSpot, Salesforce integrations

    2025.4 broadens integrations across Aircall, ClickUp, HubSpot, and Salesforce while sharpening Slack interactions and channel options. Integration-led incremental growth.

    View source ↗
  6. 1y ago

    Microsoft Teams channel and AI web data sources

    2025.3 introduces a Microsoft Teams channel plus AI Web Data Sources and a managed AI Service Credit, an early step in both channel reach and simplified AI usage.

    View source ↗