TeamViewer
TeamViewer's scraped feed contains only community marketing fragments—no actual release data.
Comparison · Support
Deskpro vs DoneDone
A side-by-side editorial comparison of Deskpro and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:helpdesk
Deskpro vs DoneDone: at a glance
What is Deskpro?
Deskpro's last four releases tell one story: making AI safe enough for regulated buyers.
Deskpro ships large, infrequent releases that pair a headline AI change with a long tail of fixes. 2026.4 sits at the polish end of that cycle — reply routing back to the address a person actually wrote from, Help Centre articles saving again, the Macros admin page loading on MariaDB — with one structural change: AI features now resolve datasource access from the trusted service making the request rather than from the request itself.
What is DoneDone?
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
Deskpro vs DoneDone: editorial side-by-side
Deskpro
5.0SUPPORT
Deskpro's last four releases tell one story: making AI safe enough for regulated buyers.
◆ Current state
Deskpro ships large, infrequent releases that pair a headline AI change with a long tail of fixes. 2026.4 sits at the polish end of that cycle — reply routing back to the address a person actually wrote from, Help Centre articles saving again, the Macros admin page loading on MariaDB — with one structural change: AI features now resolve datasource access from the trusted service making the request rather than from the request itself.
◆ Where it's heading
Since late 2025 the through-line has been control over where inference runs and what it can read: self-hosted Private AI, then Berget AI for European hosting, then Snippets as a grounded reply source, then selective re-indexing so large help desks could actually use it, now server-side datasource permissions. Model choice keeps broadening alongside it — Gemini 3 Pro arrived in 2026.3 — but governance, not model access, is what separates these releases from competitors'.
◆ Prediction
Expect the next release to continue on AI permissions and audit visibility plus additional model providers; the accessibility work spread across admin pages suggests the WCAG effort is mid-flight rather than finished.
DoneDone
6.3SUPPORT
DoneDone ships custom fields — expanding from simple task tracker to configurable work platform.
◆ Current state
DoneDone is a project management and helpdesk tool that has been steadily deepening its structural capabilities over the past several months. Recent releases show a deliberate build-up: kanban sorting and collapse controls, workflow automations tied to status changes, email-to-task intake, and now custom fields. The product ships incrementally but on a consistent cadence, with most features driven by direct customer requests.
◆ Where it's heading
DoneDone is building toward a more configurable platform, moving away from opinionated simplicity toward flexible data models and process automation. Custom fields and workflow automations together form the foundation of a structured work management tool that teams can mold to their own processes. The direction is clear: make DoneDone adaptable enough to compete with more complex tools without requiring that complexity upfront.
◆ Prediction
Custom fields will likely expand with automation triggers (e.g., automate based on field value, not just status), and the email-to-task intake may gain routing rules or field-mapping capabilities to make incoming requests more organized from the start.
Alternatives to Deskpro and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Deskpro or DoneDone.
LiveAgent
LiveAgent launches Svelte 5 frontend migration and multi-model AI simultaneously.
Xurrent
Xurrent is weaving Sera AI deeper into its ITSM automation layer while opening iPaaS connectivity to third-party builders.
Formbricks
Formbricks 6.0 RC ships MCP OAuth and positions survey data as an agent-readable layer.
Service Fusion
Service Fusion is running an SEO blitz on competitor comparisons while quietly shipping AI field-ops features.
Live Helper Chat
Live Helper Chat adds CAPTCHA provider support and configurable operator offline reasons.
See all Deskpro alternatives → · See all DoneDone alternatives →
Recent activity from Deskpro and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 4d agoDoneDoneCustom Fields are live! 🎉 ⚡
- 20d agoDoneDoneCreate Project Tasks from Email!
- 1mo agoDeskproAI datasource access moves server-side; ticket and macro fixes
- 1mo agoDoneDoneNew: Workflow Automations!
- 1mo agoDoneDoneInclude tags in CSV exports!
- 1mo agoDoneDoneChecklist Templates just got a little easier to manage.
- 1mo agoDeskproGemini 3 Pro support and CJK-language AI replies
- 3mo agoDoneDoneKanban Collapse Columns
- 3mo agoDeskproSelective AI re-indexing for large help desks
- 7mo agoDeskproSnippets become an AI reply source; Berget AI for EU hosting
- 9mo agoDeskproPrivate AI: run model execution in your own infrastructure ⚡
- 11mo agoDeskproDocuSign integration and WCAG AA Help Center theme
Frequently asked questions
What is the difference between Deskpro and DoneDone?
Both compete on the same themes — helpdesk — within Support. DoneDone is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Deskpro better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Deskpro?
Top Deskpro alternatives in Support are ranked by recent ship velocity. Browse the "Deskpro alternatives" section above for the current picks, or visit /alternatives/deskpro for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.