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Comparison · Support
Deskpro vs DoneDone
A side-by-side editorial comparison of Deskpro and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Deskpro vs DoneDone: at a glance
What is Deskpro?
Deskpro's last four releases tell one story: making AI safe enough for regulated buyers.
Deskpro ships large, infrequent releases that pair a headline AI change with a long tail of fixes. 2026.4 sits at the polish end of that cycle — reply routing back to the address a person actually wrote from, Help Centre articles saving again, the Macros admin page loading on MariaDB — with one structural change: AI features now resolve datasource access from the trusted service making the request rather than from the request itself.
What is DoneDone?
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
Deskpro vs DoneDone: editorial side-by-side
Deskpro
5.0SUPPORT
Deskpro's last four releases tell one story: making AI safe enough for regulated buyers.
◆ Current state
Deskpro ships large, infrequent releases that pair a headline AI change with a long tail of fixes. 2026.4 sits at the polish end of that cycle — reply routing back to the address a person actually wrote from, Help Centre articles saving again, the Macros admin page loading on MariaDB — with one structural change: AI features now resolve datasource access from the trusted service making the request rather than from the request itself.
◆ Where it's heading
Since late 2025 the through-line has been control over where inference runs and what it can read: self-hosted Private AI, then Berget AI for European hosting, then Snippets as a grounded reply source, then selective re-indexing so large help desks could actually use it, now server-side datasource permissions. Model choice keeps broadening alongside it — Gemini 3 Pro arrived in 2026.3 — but governance, not model access, is what separates these releases from competitors'.
◆ Prediction
Expect the next release to continue on AI permissions and audit visibility plus additional model providers; the accessibility work spread across admin pages suggests the WCAG effort is mid-flight rather than finished.
DoneDone
5.0SUPPORT
DoneDone smooths daily work: paste-in checklists and replies that keep their formatting.
◆ Current state
DoneDone's latest release is two quality-of-life changes. New checklists open a popup where items can be typed or pasted in bulk, and replies now keep bold, italics and lists. They follow a busy late summer: workflow automations, custom fields, email-to-task, allow/block filters, and one email connection feeding several Mailboxes.
◆ Where it's heading
After two substantive launches (automations and custom fields), DoneDone has shifted to tightening the email-driven support workflow and cutting friction in everyday task handling. The cadence is roughly one or two updates a month, each narrow in scope.
◆ Prediction
Expect more email-pipeline and checklist refinements; automations may gain new triggers, given checklist templates already hook into status changes.
Alternatives to Deskpro and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Deskpro or DoneDone.
Service Fusion
Service Fusion's feed stays on buyer guides, now an HVAC technician tool list.
Tawk.to
tawk.to's widget 4.4.0 turns to keyboard and screen-reader fixes after a run of form work.
Libredesk
Libredesk moves to v2.9.1 candidates with AI reply handling and security audit fixes.
Live Helper Chat
Live Helper Chat 4.97 lets bots read file captions and OCR text and react to uploads.
Twilio
Twilio follows Cohorts with three GA control APIs for webhooks, recording and caller trust.
See all Deskpro alternatives → · See all DoneDone alternatives →
Recent activity from Deskpro and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 5d agoDoneDoneSmall Improvements to Checklists and Replies
- 15d agoDoneDoneNew: Use One Email Connection Across Multiple Mailboxes
- 1mo agoDoneDoneUpdated Email Filters!
- 1mo agoDoneDoneCustom Fields are live! 🎉 ⚡
- 2mo agoDoneDoneCreate Project Tasks from Email!
- 2mo agoDeskproAI datasource access moves server-side; ticket and macro fixes
- 2mo agoDoneDoneNew: Workflow Automations! ⚡
- 3mo agoDeskproGemini 3 Pro support and CJK-language AI replies
- 4mo agoDeskproSelective AI re-indexing for large help desks
- 8mo agoDeskproSnippets become an AI reply source; Berget AI for EU hosting
- 11mo agoDeskproPrivate AI: run model execution in your own infrastructure ⚡
- 1y agoDeskproDocuSign integration and WCAG AA Help Center theme
Frequently asked questions
What is the difference between Deskpro and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. Deskpro and DoneDone are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Deskpro better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Deskpro and DoneDone are shipping at a similar cadence (velocity 5.0 vs 5.0, both within Sparkpulse's "active" band). For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Deskpro?
Top Deskpro alternatives in Support are ranked by recent ship velocity. Browse the "Deskpro alternatives" section above for the current picks, or visit /alternatives/deskpro for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.