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Comparison · Support
LiveAgent vs Formbricks
A side-by-side editorial comparison of LiveAgent and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
LiveAgent vs Formbricks: at a glance
What is LiveAgent?
The bug list has moved from fleet-scale regressions to legacy data that bricks individual tickets.
LiveAgent ships from two live branches — 5.66 as the maintenance line, 5.67 as the feature line — with the same fix often tagged into both on the same day. The current window is almost entirely repair work: a Gmail quote-parser regex that missed Google's newer container class, a CRM that silently stopped receiving change notifications, and two legacy-data faults that leave a ticket permanently unopenable or stall the queue loader. The AI Agent and MCP work that distinguishes 5.67 shows up this window only as reporting and dialog cleanup.
What is Formbricks?
Formbricks starts metering workflow runs as three release branches backport in parallel.
Formbricks is running 5.1, 5.2 and 5.3 as concurrent release branches, with most fixes landing as backports that produce two or three tagged rows for a single pull request. The substance sits in 5.3.0-rc.1 and rc.2: breached-password rejection via Have I Been Pwned, workspace-scoped send_email recipients, MCP OAuth challenge parity with audit logging, and a metered workflow_runs price provisioned on Scale subscriptions. The 5.1 and 5.2 branches are carrying security scoping and dependency patches only.
LiveAgent vs Formbricks: editorial side-by-side
LiveAgent
5.0SUPPORT
The bug list has moved from fleet-scale regressions to legacy data that bricks individual tickets.
◆ Current state
LiveAgent ships from two live branches — 5.66 as the maintenance line, 5.67 as the feature line — with the same fix often tagged into both on the same day. The current window is almost entirely repair work: a Gmail quote-parser regex that missed Google's newer container class, a CRM that silently stopped receiving change notifications, and two legacy-data faults that leave a ticket permanently unopenable or stall the queue loader. The AI Agent and MCP work that distinguishes 5.67 shows up this window only as reporting and dialog cleanup.
◆ Where it's heading
The failure modes named in these notes are specific and diagnostic — a reindex batch with no dead-letter path, an index regression at fleet scale, NULL columns on legacy rows — which reads as a team working a real reliability backlog with issue numbers attached rather than publishing filler. Feature work continues to land on 5.67 alone, so the two trains keep diverging in substance even as they converge on shared fixes. Anything newsworthy will surface on the AI Agent side; 5.66 is a backport target, not a roadmap.
◆ Prediction
Expect the same pattern to continue — paired 5.66/5.67 tags on shared fixes, with the next visible feature confined to 5.67 and most likely another increment on the AI Agent or the MCP knowledge-base tools that appeared earlier in this window.
Formbricks
7.5SUPPORT
Formbricks starts metering workflow runs as three release branches backport in parallel.
◆ Current state
Formbricks is running 5.1, 5.2 and 5.3 as concurrent release branches, with most fixes landing as backports that produce two or three tagged rows for a single pull request. The substance sits in 5.3.0-rc.1 and rc.2: breached-password rejection via Have I Been Pwned, workspace-scoped send_email recipients, MCP OAuth challenge parity with audit logging, and a metered workflow_runs price provisioned on Scale subscriptions. The 5.1 and 5.2 branches are carrying security scoping and dependency patches only.
◆ Where it's heading
Two arcs are visible. Multi-tenancy is being hardened line by line — org and workspace scoping enforced across API keys, surveys, quotas, integrations, response import and now email recipients — which reads as enterprise tenancy work rather than survey features. The second is commercial: a metered price for workflow runs, plus pay-per-workspace pricing in the license docs, moves Formbricks off plan-based pricing toward charging on automation volume.
◆ Prediction
Expect 5.3.0 to reach stable with metered workflow runs surfaced in billing, and the 5.1 branch to take security backports only before it is retired.
Alternatives to LiveAgent and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either LiveAgent or Formbricks.
Kapture CX
Kapture argues the agentic-CX case in public while its actual shipping stays off the feed.
Richpanel
Headless commerce and a second phone provider join the sidebar Richpanel's AI agent reads from.
ProProfs Help Desk
ProProfs Help Desk's feed is a competitor-comparison content farm, not a changelog.
Service Fusion
Service Fusion is publishing buyer-guide SEO, and the feed itself is bleeding one boilerplate body onto every post
INKY
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
See all LiveAgent alternatives → · See all Formbricks alternatives →
Recent activity from LiveAgent and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 18h agoLiveAgent5.66 branch: CRM change notifications restored
- 18h agoLiveAgent5.67 branch: Gmail quote parsing, 2FA QR, and legacy-ticket fixes
- 1d agoFormbricks5.3.0-rc.3
- 1d agoFormbricks5.3.0-rc.2 ⚡
- 3d agoLiveAgent5.67 branch: reindex batch no longer poisoned by unbuildable Facebook tickets
- 3d agoLiveAgent5.66 branch: ticket-search job crash on deleted message record
- 6d agoFormbricks5.3.0-rc.1
- 7d agoLiveAgent5.67 branch: AI Agent run details and reporting cleaned up
- 7d agoLiveAgent5.66 branch: AppSumo agent creation and agent report fixes
- 8d agoFormbricks5.2.2-rc.1
- 15d agoFormbricks5.2.1-rc.2
- 16d agoFormbricks5.1.5-rc.1
Frequently asked questions
What is the difference between LiveAgent and Formbricks?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 7.5 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is LiveAgent better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 7.5 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.