Hatz AI vs Zendesk

Hatz AI runs a fast, dense release train aimed at managed service providers reselling AI to their clients. Most entries are model additions — Claude Opus 5, Kimi K3, GLM 5.2 Fast, Gemini 3.6 Flash and 3.5 Flash-Lite, Grok 4.5 — bundled with platform work: AutoTool v2 for more reliable automatic tool selection, a rebuilt phone agent setup flow with post-call summary emails, credit usage reporting, and public artifact sharing. The newest release, Hatz Activate, is a different kind of thing: a rollout console inside the admin dashboard with a new Sales User role.

Two layers are being built at once. The lower one is a model-agnostic assistant platform that absorbs every new frontier model within days of release, which is table stakes for an aggregator and explains the cadence. The upper one is the partner layer, and that is where the direction is changing — Hatz is now productizing how an MSP finds, pitches, and expands AI inside its own customer base, complete with a Shadow AI scan to generate the reason for the conversation.

Expect the partner layer to keep thickening around measurement — showing an MSP which of its clients are adopting, stalling, or over-consuming credits — since Activate creates the rollout motion but nothing in these entries closes the loop on how it is performing.