Sleekplan
Sleekplan is making the public feedback board safe to run with real customers on it
Comparison · Support
DoneDone vs osTicket
A side-by-side editorial comparison of DoneDone and osTicket — release velocity, themes, recent moves, and the top alternatives to consider.
DoneDone vs osTicket: at a glance
What is DoneDone?
DoneDone just opened a door for other systems to file work without a human.
DoneDone has spent the year sanding down its task and conversation surfaces: Kanban sort options and collapsible columns, assignee filtering, checklist template reordering, tags in CSV exports. Most releases are small and explicitly credited to customer requests. Two recent moves break that pattern — Workflow Automations in early August, and now per-project email addresses that create tasks automatically.
What is osTicket?
osTicket runs in steady maintenance mode — security patches and PHP compatibility, little net-new
osTicket's release feed is pure maintenance. The recent stable line (v1.18.x) ships security updates, bug fixes, and ongoing PHP 8.3/8.4 compatibility, with refreshed language packs and plugins each time. Release cadence is slow and irregular — the latest, v1.18.4, followed v1.18.3 by roughly five months. This is a mature open-source helpdesk being kept current, not actively reinvented.
DoneDone vs osTicket: editorial side-by-side
DoneDone
6.3SUPPORT
DoneDone just opened a door for other systems to file work without a human.
◆ Current state
DoneDone has spent the year sanding down its task and conversation surfaces: Kanban sort options and collapsible columns, assignee filtering, checklist template reordering, tags in CSV exports. Most releases are small and explicitly credited to customer requests. Two recent moves break that pattern — Workflow Automations in early August, and now per-project email addresses that create tasks automatically.
◆ Where it's heading
The product is moving from a place people manage work to a place work arrives and routes itself. Automations handle what happens when a task changes status; email intake handles how it gets created. Together they turn DoneDone into an endpoint other systems can drive, which matters more for its support and client-services users than any further board refinement.
◆ Prediction
The obvious next step is automation triggered by intake — routing rules on inbound email, or extending automations beyond status changes to assignment and escalation.
osTicket
2.5SUPPORT
osTicket runs in steady maintenance mode — security patches and PHP compatibility, little net-new
◆ Current state
osTicket's release feed is pure maintenance. The recent stable line (v1.18.x) ships security updates, bug fixes, and ongoing PHP 8.3/8.4 compatibility, with refreshed language packs and plugins each time. Release cadence is slow and irregular — the latest, v1.18.4, followed v1.18.3 by roughly five months. This is a mature open-source helpdesk being kept current, not actively reinvented.
◆ Where it's heading
The throughline is keeping a long-lived codebase safe and runnable on current PHP, plus the multi-year push to get installs onto OAuth2/Modern Authentication as Microsoft and Google retire Basic Auth for email. Expect continued patch-and-compatibility releases rather than feature expansion; the project's value is stability and self-hostability, and the changelog reflects that posture.
◆ Prediction
The next release will most likely be another v1.18.x maintenance drop with security fixes and PHP/library compatibility, timed to a disclosed vulnerability or a new PHP version. A feature-led release isn't indicated by this history.
Alternatives to DoneDone and osTicket
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or osTicket.
ManageEngine ServiceDesk Plus
ServiceDesk Plus moved upstream of the ticket, then spent the week tidying the sidebar
Chatway
Chatway's bot learned to read the store; now the store can listen back
ManageEngine ServiceDesk Plus Cloud
ManageEngine's cloud service desk drips small fixes; its AI arrives data center by data center
Desk365
Asset management is the real build; the feed is mostly an interview series.
Formbricks
Formbricks spends a whole RC train on making enterprise SSO stop breaking.
See all DoneDone alternatives → · See all osTicket alternatives →
Recent activity from DoneDone and osTicket
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 9d agoDoneDoneCreate Project Tasks from Email! ⚡
- 26d agoDoneDoneNew: Workflow Automations!
- 1mo agoDoneDoneInclude tags in CSV exports!
- 1mo agoDoneDoneChecklist Templates just got a little easier to manage.
- 2mo agoosTicketosTicket v1.18.4 / v1.17.8 Available
- 2mo agoDoneDoneKanban Collapse Columns
- 3mo agoDoneDoneActions Are Now Hidden by Default
- 7mo agoosTicketosTicket v1.18.3 / v1.17.7 Available
- 1y agoosTicketosTicket v1.18.2/v1.17.6 Available
- 2y agoosTicketosTicket v1.18.1/v1.17.5 Available
- 3y agoosTicketosTicket v1.18.0/v1.17.4 Available
- 3y agoosTicketosTicket v1.16.6/v1.17.3 Available
Frequently asked questions
What is the difference between DoneDone and osTicket?
They serve adjacent needs but don't currently overlap on shipped themes. DoneDone is currently shipping more aggressively (velocity 6.3 vs 2.5), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than osTicket?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 6.3 vs 2.5), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to osTicket?
Top osTicket alternatives in Support are ranked by recent ship velocity. Browse the "osTicket alternatives" section above for the current picks, or visit /alternatives/osticket for the full list with editorial commentary on each.