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O

osTicket

SUPPORT
Velocity0.0

Open-source support ticket system used by businesses worldwide

osticket.com ↗

osTicket is in maintenance-only mode — one annual patch, no new capability surface

open-source-helpdeskmaintenance-modephp-compatsecurity-patchesoauth2slow-cadence
◆Current state
osTicket has dropped into pure maintenance: the only entry in the last year is v1.18.3/v1.17.7 from January 2026, carrying security fixes, bug fixes, and PHP 8.3/8.4 compatibility. The last meaningfully new capability — OAuth2 support in v1.17.0 — landed in 2022.
◆Where it's heading
Release cadence has slowed to roughly one maintenance drop per year. Every recent release tells the same operational story: keep the legacy PHP helpdesk compatible with current runtimes and modern email authentication. No new capability lines are visible.
◆Prediction
The most likely next release continues the pattern — another security and runtime-compat point release in the same minor lines. A v1.19 or analogous feature jump would be a noticeable break from a multi-year pattern, and there is no signal of one in the visible feed.

◆Recent moves

  1. 4mo ago

    osTicket v1.18.3 / v1.17.7 — security, bug fixes, PHP 8.4 compat

    Latest maintenance drop with security and bug fixes plus PHP 8.3/8.4 compatibility. Fits the established annual-patch rhythm — keeping the stack viable rather than expanding capability.

    View source ↗
  2. 1y ago

    osTicket v1.18.2 / v1.17.6 — security and PHP 8.x maintenance

    Earlier 2025 maintenance release with the same shape: security, bug fixes, PHP 8.3/8.4 support, plus plugin and language-pack refresh. Maintenance baseline.

    View source ↗
  3. 2y ago

    osTicket v1.18.1 / v1.17.5 — patches around OAuth2 email migration

    Late-2023 maintenance release foregrounding the Microsoft and Google Basic-Auth-to-OAuth2 transition admins had to make. Patch-line work, not a feature release.

    View source ↗
  4. 2y ago

    osTicket v1.18.0 / v1.17.4 — OAuth2 readiness and bug fixes

    Mid-2023 maintenance dual-release in the v1.17 and v1.18 lines, again focused on OAuth2 readiness and bug fixes. Continues the operational-compat narrative.

    View source ↗
  5. 3y ago

    osTicket v1.16.6 / v1.17.3 — patch release, OAuth2 prep

    Early-2023 dual-line patch release. Same OAuth2-transition framing and routine fixes; nothing user-visible beyond keeping email flows working.

    View source ↗
  6. 3y ago

    osTicket v1.16.5 / v1.17.2 — OAuth2-era patch release

    Late-2022 patch tied to the same OAuth2 email-auth transition. Bug-fix release; consistent with the maintenance-only posture that has since deepened.

    View source ↗