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Comparison · Support
Deskpro vs Formbricks
A side-by-side editorial comparison of Deskpro and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
Deskpro vs Formbricks: at a glance
What is Deskpro?
Deskpro ships on a steady release train, folding AI deeper into the help desk with each version.
Deskpro is a mature help-desk platform on a predictable dated-release cadence (2026.3, 2026.2, 2026.1). The current arc is methodical AI integration — practical, controllable AI replies and summaries — paired with multilingual support and steady reliability and security work. 2026.3 focuses on non-English correctness and adds the latest Google Gemini models.
What is Formbricks?
Formbricks is spending the whole 5.2 release train on tenant isolation, not features.
The 5.2 line has been in release-candidate churn for two weeks, with eleven RC tags across the last ten entries and almost nothing but fixes in them. The dominant thread is workspace and organization scoping: API keys, surveys, quotas, integrations, and historical response imports all had their authorization boundaries tightened, and the same fix was backported to the 5.1 branch. Charts and the Unify feedback-data surface pick up incremental work alongside, while MCP OAuth scope handling is being corrected rather than extended.
Deskpro vs Formbricks: editorial side-by-side
Deskpro
2.5SUPPORT
Deskpro ships on a steady release train, folding AI deeper into the help desk with each version.
◆ Current state
Deskpro is a mature help-desk platform on a predictable dated-release cadence (2026.3, 2026.2, 2026.1). The current arc is methodical AI integration — practical, controllable AI replies and summaries — paired with multilingual support and steady reliability and security work. 2026.3 focuses on non-English correctness and adds the latest Google Gemini models.
◆ Where it's heading
Deskpro is widening AI across the product while keeping it governed: 2026.1 framed AI as 'more practical and controllable,' 2026.2 improved AI content-source indexing for large help desks, and 2026.3 tightens what AI features can access. Alongside that, it keeps expanding channels (Instagram, Messenger) and hardening auth (SAML/OIDC single sign-out). The pattern is enterprise-readiness: capable AI that admins can scope and trust.
◆ Prediction
Expect the next dated release to continue the pair of model updates plus access controls, and to push multilingual AI parity further. Channel expansion (social, messaging) and help-desk-scale AI indexing are the likely areas of continued investment.
Formbricks
6.3SUPPORT
Formbricks is spending the whole 5.2 release train on tenant isolation, not features.
◆ Current state
The 5.2 line has been in release-candidate churn for two weeks, with eleven RC tags across the last ten entries and almost nothing but fixes in them. The dominant thread is workspace and organization scoping: API keys, surveys, quotas, integrations, and historical response imports all had their authorization boundaries tightened, and the same fix was backported to the 5.1 branch. Charts and the Unify feedback-data surface pick up incremental work alongside, while MCP OAuth scope handling is being corrected rather than extended.
◆ Where it's heading
Formbricks is converging on a 5.2 general release, and the RC contents say the blocker is multi-tenant correctness rather than remaining scope. Two branches now receive the same scoping patches, which is what a project does when self-hosted and cloud deployments both need the fix and neither can wait for the other. The MCP scope corrections indicate an agent-facing API surface that already shipped and is now being debugged in place.
◆ Prediction
Expect 5.2.x to reach a stable tag once the scoping backports stop landing, with 5.1 kept alive as the branch for deployments that cannot move yet. Whether the MCP surface gains new capability or only continued fixes is not visible in these entries.
Alternatives to Deskpro and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Deskpro or Formbricks.
iTop
iTop's 3.3 beta stretches the CMDB to containers and finally ships non-English sample data
ManageEngine ServiceDesk Plus
Zoho's own LLM is being wired into ITSM one data center and one assist at a time.
Knowmax
Knowmax's feed is a thought-leadership blog arguing AI fails without knowledge — no releases in it.
ProProfs Help Desk
The tracked ProProfs Help Desk feed is an SEO blog — no product releases are visible in it.
Hatz AI
Hatz AI chases the model catalog weekly, but the MSP control plane is the real build.
See all Deskpro alternatives → · See all Formbricks alternatives →
Recent activity from Deskpro and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoFormbricksResponse import scoped to its workspace; trial-to-paid fix
- 8d agoFormbrickstar bumped to 7.5.19 for a decompression DoS patch
- 9d agoFormbricksOrg scoping enforced across API keys and surveys on 5.1
- 9d agoFormbricksThe same org-scoping enforcement lands on 5.2
- 10d agoFormbricksHelm release image validation corrected
- 10d agoFormbricksFailed taxonomy runs become actionable and recoverable
- 10d agoDeskproDeskpro Release 2026.3
- 1mo agoDeskproDeskpro Release 2026.2
- 5mo agoDeskproDeskpro Release 2026.1
- 7mo agoDeskproDeskpro Release 2025.6
- 10mo agoDeskproDeskpro Release 2025.5
- 1y agoDeskproDeskpro Release 2025.4
Frequently asked questions
What is the difference between Deskpro and Formbricks?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 6.3 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Deskpro better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 6.3 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Deskpro?
Top Deskpro alternatives in Support are ranked by recent ship velocity. Browse the "Deskpro alternatives" section above for the current picks, or visit /alternatives/deskpro for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.