Twilio
Twilio fills out EU data residency, RBAC, and unified messaging APIs
Comparison · Support
SupportBee vs Formbricks
A side-by-side editorial comparison of SupportBee and Formbricks — release velocity, themes, recent moves, and the top alternatives to consider.
SupportBee vs Formbricks: at a glance
What is SupportBee?
SupportBee's public changelog hasn't moved since 2019 — the product appears dormant.
All four ingested SupportBee entries are from early 2019: a UI refresh, an autocomplete tweak in the ticket reply form, a Customer Groups feature for the Enterprise plan, and the meta-announcement of starting a changelog. There has been no public release activity in the seven years since.
What is Formbricks?
Formbricks is hardening its 5.1 line with a steady run of backported fixes.
Formbricks is deep in a 5.1 stabilization cycle, shipping release candidates and betas filled with backported bug fixes rather than new features. The fixes span billing and plan-gating, survey rating/CSAT UI, self-hosted AI generation stability, SDK compatibility, and MCP survey tool schemas. This is maintenance work consolidating the 5.x line, not capability expansion.
SupportBee vs Formbricks: editorial side-by-side
SupportBee
0.0SUPPORT
SupportBee's public changelog hasn't moved since 2019 — the product appears dormant.
◆ Current state
All four ingested SupportBee entries are from early 2019: a UI refresh, an autocomplete tweak in the ticket reply form, a Customer Groups feature for the Enterprise plan, and the meta-announcement of starting a changelog. There has been no public release activity in the seven years since.
◆ Where it's heading
There is no observable trajectory. The 2019-only entries suggest the product is either in deep maintenance mode or has stopped publishing externally. Whatever direction SupportBee took post-2019 isn't visible from the public release notes.
◆ Prediction
Without fresh signal, no confident prediction is possible. The likely scenarios are continued maintenance for an existing customer base or eventual sunset; the data here cannot disambiguate.
Formbricks
6.3SUPPORT
Formbricks is hardening its 5.1 line with a steady run of backported fixes.
◆ Current state
Formbricks is deep in a 5.1 stabilization cycle, shipping release candidates and betas filled with backported bug fixes rather than new features. The fixes span billing and plan-gating, survey rating/CSAT UI, self-hosted AI generation stability, SDK compatibility, and MCP survey tool schemas. This is maintenance work consolidating the 5.x line, not capability expansion.
◆ Where it's heading
The cadence points at a 5.1.x stable release once the rc and backport churn settles. The recurring touchpoints — billing access, self-hosted AI, native SDK compatibility — suggest these are the areas under active load from real deployments. No directional product move is visible in this window.
◆ Prediction
Expect a 5.1.x stable tag to follow the current rc/beta sequence, bundling the accumulated billing, survey-UI, and self-hosted AI fixes.
Alternatives to SupportBee and Formbricks
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either SupportBee or Formbricks.
Spiceworks
Spiceworks remains an IT-news desk, not a product — its feed is editorial
Supportbench
Supportbench's feed is a daily helpdesk-migration blog, not a changelog
Front
Front is rebuilding the shared inbox around AI agents and omnichannel reach.
Service Fusion
Service Fusion's feed is field-service marketing and partner content, not release notes.
Respond.io
Respond.io is pushing AI agents deeper into every stage of the customer conversation.
See all SupportBee alternatives → · See all Formbricks alternatives →
Recent activity from SupportBee and Formbricks
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 5d agoFormbricksGate bulk invite behind Scale plan, add invite rate-limiting
- 5d agoFormbricksEnvironment API fixes for older native SDKs
- 9d agoFormbricksFix logo 404, CSAT alignment, AI translation, MCP survey schemas
- 10d agoFormbricksFix undefined workspace redirect
- 11d agoFormbricksRestore Manage Billing button; fix follow-up locale
- 16d agoFormbricksImprove self-hosted AI generation stability
- 7y agoSupportBeeSupportBee sports a new look!
- 7y agoSupportBeeAn improved autocomplete experience
- 7y agoSupportBeeIntroducing ‘Customer groups’ in SupportBee
- 7y agoSupportBeeWe're starting a changelog
Frequently asked questions
What is the difference between SupportBee and Formbricks?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 6.3 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is SupportBee better than Formbricks?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 6.3 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to SupportBee?
Top SupportBee alternatives in Support are ranked by recent ship velocity. Browse the "SupportBee alternatives" section above for the current picks, or visit /alternatives/supportbee for the full list with editorial commentary on each.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.