S
SupportBee
SUPPORT
Velocity0.0
SupportBee's public changelog hasn't moved since 2019 — the product appears dormant.
customer supportticketingrelease silenceabandoned changeloglegacy product
◆Current state
All four ingested SupportBee entries are from early 2019: a UI refresh, an autocomplete tweak in the ticket reply form, a Customer Groups feature for the Enterprise plan, and the meta-announcement of starting a changelog. There has been no public release activity in the seven years since.
◆Where it's heading
There is no observable trajectory. The 2019-only entries suggest the product is either in deep maintenance mode or has stopped publishing externally. Whatever direction SupportBee took post-2019 isn't visible from the public release notes.
◆Prediction
Without fresh signal, no confident prediction is possible. The likely scenarios are continued maintenance for an existing customer base or eventual sunset; the data here cannot disambiguate.
◆Recent moves
- 7y ago
SupportBee sports a new look!
Visual refresh — new icons, button styling, tighter spacing, and redesigned headers across Admin, Reports, Customer Portal and KBee pages. Material UX work, but the last visible non-trivial release before the changelog went silent.
View source ↗ - 7y ago
An improved autocomplete experience
Improved CC/BCC autocomplete — comma/semicolon separators, delete-key removal, hover for email address. Standard ticketing-form ergonomics.
View source ↗ - 7y ago
Introducing ‘Customer groups’ in SupportBee
Adds Customer Groups for Enterprise/Large plans, letting customers track support tickets at a group level alongside personal tickets. A real new feature for B2B-support workflows; gated behind the higher tiers.
View source ↗ - 7y ago
We're starting a changelog
Meta-announcement that SupportBee is starting a public changelog. No product change shipped — and ironically, the changelog ceased updating a few months later.
View source ↗