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Comparison · Support

Plain vs Hatz AI

A side-by-side editorial comparison of Plain and Hatz AI — release velocity, themes, recent moves, and the top alternatives to consider.

Plain vs Hatz AI: at a glance

FeaturePlainHatz AI
SectorSupportSupport
Velocity score7.56.3
Sparks · 30d21
Top themessidekick, mcp, migration, customer-supportmsp-channel, model-aggregation, shadow-ai, agentic-tooling
Last editorial update4d ago2d ago
WebsiteVisit →

What is Plain?

Sidekick got skills and MCP; now Plain is clearing the path to move your history in.

Plain's recent releases built Sidekick from an in-thread helper into an operator that uses workspace skills and connects to any MCP server, with workflows becoming the trigger layer for that agent work. The newest entry moves to the other end of the funnel: custom importers pull past conversations in from any tool, including in-house systems, with no built-in importer required.

Read the full Plain trajectory →

What is Hatz AI?

Hatz stopped shipping only AI and started shipping the MSP's selling motion.

Hatz AI runs a fast, dense release train aimed at managed service providers reselling AI to their clients. The base layer keeps absorbing frontier models within days of release — Claude Opus 5, Kimi K3, GLM 5.2 Fast, Gemini 3.6 Flash and 3.5 Flash-Lite, and now DeepSeek V4 Flash 0731 — while platform work fills in around it: AutoTool v2 for automatic tool selection, artifact sharing and a fullscreen presentation mode, and a phone agent that has grown from a feature into a managed fleet. The partner layer arrived in force with Hatz Activate, a rollout console with its own Sales User role.

Read the full Hatz AI trajectory →

Plain vs Hatz AI: editorial side-by-side

P
Plain
SUPPORT
7.5

Sidekick got skills and MCP; now Plain is clearing the path to move your history in.

◆ Current state

Plain's recent releases built Sidekick from an in-thread helper into an operator that uses workspace skills and connects to any MCP server, with workflows becoming the trigger layer for that agent work. The newest entry moves to the other end of the funnel: custom importers pull past conversations in from any tool, including in-house systems, with no built-in importer required.

◆ Where it's heading

Capability, then autonomy, then extensibility, and now onboarding. Removing the importer dependency means adoption stops being capped by Plain's connector roadmap, the same way the agent's ceiling stopped being its integration roadmap. The pattern across both is Plain declining to sit as the bottleneck between a customer's existing systems and its own product.

◆ Prediction

Expect the importer work to be followed by tooling that puts migrated history to use - Sidekick reading imported conversations for context is the obvious next step given the skills and MCP groundwork already shipped.

H
Hatz AI
SUPPORT
6.3

Hatz stopped shipping only AI and started shipping the MSP's selling motion.

◆ Current state

Hatz AI runs a fast, dense release train aimed at managed service providers reselling AI to their clients. The base layer keeps absorbing frontier models within days of release — Claude Opus 5, Kimi K3, GLM 5.2 Fast, Gemini 3.6 Flash and 3.5 Flash-Lite, and now DeepSeek V4 Flash 0731 — while platform work fills in around it: AutoTool v2 for automatic tool selection, artifact sharing and a fullscreen presentation mode, and a phone agent that has grown from a feature into a managed fleet. The partner layer arrived in force with Hatz Activate, a rollout console with its own Sales User role.

◆ Where it's heading

Two layers are being built at once, and they are diverging in kind. The lower one is model-agnostic plumbing where speed of adoption is the only differentiator, which explains the cadence and the sameness of those entries. The upper one is the partner layer, and it is now moving past acquisition into operations — phone agents can be paused, duplicated onto new numbers, and reassigned between tenants under the same MSP, which is fleet management rather than feature work, and credit usage became self-serve to answer instead of an admin request.

◆ Prediction

The self-reporting credit usage and per-number minute limits point toward margin control as the next area to thicken — an MSP reselling usage-priced phone agents needs to see consumption per client before it bills, and nothing in these entries closes that loop yet. Expect the phone agent to keep accumulating tenant-level administration rather than new conversational capability.

Alternatives to Plain and Hatz AI

Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Plain or Hatz AI.

See all Plain alternatives → · See all Hatz AI alternatives →

Recent activity from Plain and Hatz AI

Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.

  1. 2d agoHatz AIDeepSeek V4 Flash 0731, Self-Reporting Credit Usage, Phone Agent Pause/Reassign/Duplicate, Artifact Presentation Mode, Auto-Tool Selection Notice
  2. 5d agoHatz AIHatz Activate: a Shadow AI scan and an MSP rollout console
  3. 6d agoPlainImport past conversations from any tool, no built-in importer
  4. 9d agoHatz AIAutoTool v2, Optimized Phone Agent Pricing, MSP Workshop Categories for Agents
  5. 11d agoHatz AIKimi K3, GLM 5.2 Fast
  6. 12d agoPlainSidekick connects to any MCP server
  7. 14d agoPlainSidekick gains reusable, workspace-shared skills
  8. 16d agoHatz AIClaude Opus 5
  9. 16d agoHatz AIGemini 3.6 Flash, Gemini 3.5 Flash-Lite, Inkling, MSP Credit Usage Reporting, Artifact Renaming, 120 Hatz Official Workshop Items, Hacker News Integration
  10. 19d agoPlainShare published workflows by link
  11. 29d agoPlainSidekick gets its own full-page home and tool controls
  12. 1mo agoPlainWorkflows run on a recurring schedule

Frequently asked questions

What is the difference between Plain and Hatz AI?

They serve adjacent needs but don't currently overlap on shipped themes. Plain is currently shipping more aggressively (velocity 7.5 vs 6.3), with 2 editorial sparks in the last 30 days against 1. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.

Is Plain better than Hatz AI?

Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Plain is currently shipping more aggressively (velocity 7.5 vs 6.3), with 2 editorial sparks in the last 30 days against 1. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.

What are the best alternatives to Plain?

Top Plain alternatives in Support are ranked by recent ship velocity. Browse the "Plain alternatives" section above for the current picks, or visit /alternatives/plain for the full list with editorial commentary on each.

What are the best alternatives to Hatz AI?

Top Hatz AI alternatives in Support are ranked by recent ship velocity. Browse the "Hatz AI alternatives" section above for the current picks, or visit /alternatives/hatz-ai for the full list with editorial commentary on each.