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Comparison · Support
LiveAgent vs Peppermint
A side-by-side editorial comparison of LiveAgent and Peppermint — release velocity, themes, recent moves, and the top alternatives to consider.
LiveAgent vs Peppermint: at a glance
What is LiveAgent?
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
LiveAgent's 5.70 branch added Mistral as an EU-hosted provider, Gemini and OpenAI for summaries and translation, live call transcription and on-demand message translation. 5.71.3 rolls those up with two new AI pieces: the live-chat bot can act as a chat operator driven over MCP, and an AI bot feature arrives for the call center. It also cuts AI agent latency and adds Gemini for voice transcription, alongside a long list of chat-widget and telephony fixes.
What is Peppermint?
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
LiveAgent vs Peppermint: editorial side-by-side
LiveAgent
5.0SUPPORT
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
◆ Current state
LiveAgent's 5.70 branch added Mistral as an EU-hosted provider, Gemini and OpenAI for summaries and translation, live call transcription and on-demand message translation. 5.71.3 rolls those up with two new AI pieces: the live-chat bot can act as a chat operator driven over MCP, and an AI bot feature arrives for the call center. It also cuts AI agent latency and adds Gemini for voice transcription, alongside a long list of chat-widget and telephony fixes.
◆ Where it's heading
The AI work has moved from assisting human agents (summaries, translation, transcripts) toward bots that take conversations themselves, in chat and now voice. Release notes stay terse, so how far the call-center bot goes is not yet clear from the entries.
◆ Prediction
Expect follow-up 5.71 builds that fix and expand the call-center bot and MCP operator, plus more model providers in voice features.
Peppermint
0.0SUPPORT
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
◆ Current state
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
◆ Where it's heading
The v0.5.3 Documents addition suggests Peppermint is expanding beyond ticketing into a lightweight knowledge base model, bringing docs and tickets under one interface. Whether this continues into a broader knowledge management direction cannot be confirmed from a single entry.
◆ Prediction
If the documents feature is a deliberate strategic direction, expect search, linking, and access control additions in subsequent releases. Without more entries, trajectory confidence is low.
Alternatives to LiveAgent and Peppermint
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either LiveAgent or Peppermint.
Xurrent
Xurrent's November update pushes its Sera agents into the inbox and CMDB reviews.
Formbricks
Formbricks opens 6.2 with data retention policies and show-conditions across surveys.
Chatway
Chatway gives every widget a hosted chat page you can share without installing it.
Gorgias
Gorgias compares AI productivity in support teams with the Magnificent 7.
Live Helper Chat
Live Helper Chat 4.99 lets bots answer email threads and react to mail closes.
See all LiveAgent alternatives → · See all Peppermint alternatives →
Recent activity from LiveAgent and Peppermint
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 6d agoLiveAgent5.71.3: MCP-driven chat bot operator and a call-center AI bot
- 8d agoLiveAgent5.70.3 marks rate-limited call transcriptions as failed
- 12d agoLiveAgent5.70.3 fixes agent go-online bug and a rejected Claude model
- 12d agoLiveAgent5.69.7 fixes agents unable to go online after update
- 14d agoLiveAgent5.70.2: chat widget start failures and refusal reasons fixed
- 14d agoLiveAgent5.69.6: chat widget errors and stale Claude model picker fixed
- 2y agoPeppermintPeppermint v0.5.3 — Documents feature added
Frequently asked questions
What is the difference between LiveAgent and Peppermint?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is LiveAgent better than Peppermint?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.
What are the best alternatives to Peppermint?
Top Peppermint alternatives in Support are ranked by recent ship velocity. Browse the "Peppermint alternatives" section above for the current picks, or visit /alternatives/peppermint for the full list with editorial commentary on each.