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Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Alternatives · customer support software
Peppermint alternatives
The best Peppermint alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Sep 24, 2026
Looking for the best alternatives to Peppermint? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Peppermint shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Peppermint
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
Velocity 0.0 · Last update 1h ago
Top 12 alternatives to Peppermint
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
COMMS
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
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DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
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Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover
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Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
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Xurrent launches six Sera AI Agents, crossing from AI-assist into autonomous ITSM execution
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LiveAgent is stabilizing infrastructure after a dense AI feature push in late August
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Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta
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HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
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Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases
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Chatway's bot learned to read the store; now the store can listen back
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Thread takes the service-level clock off the PSA and runs it itself
Peppermint vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Peppermint (baseline) | 0.0 | 0 | helpdeskself-hostedopen-source | — |
| Sleekplan | 8.8 | 2 | b2b-saasscimaccount-groups | Groups: see your feedback by account |
| Respond.io | 7.5 | 0 | customer-messagingai-agentsomnichannel | — |
| DoneDone | 6.3 | 1 | customer-supportticketingcustom-fields | Custom Fields are live! 🎉 |
| Twilio | 6.3 | 1 | enterprise-commsomnichannelsalesforce-integration | Twilio integration with Salesforce Service Cloud Voice is now Omnichannel |
| Live Helper Chat | 6.3 | 1 | mcpai-integrationlive-chat | MCP Support |
| Xurrent | 6.3 | 1 | itsmai-agentsautomation | Xurrent ships six Sera AI Agents for autonomous ITSM workflows |
| LiveAgent | 6.3 | 0 | customer-supportai-integrationperformance-tuning | — |
| Formbricks | 6.3 | 1 | open-sourcesurveyscommercial-pivot | 6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap |
| HelpCenter.io | 6.3 | 1 | knowledge-baseai-customer-supportintercom-integration | Meet Intercom + Fin: Your help center is now ready to power your AI conversations |
| Hatz AI | 6.3 | 1 | mspai-platformphone-agents | Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house |
| Chatway | 6.3 | 0 | live-chatai-agentsecommerce | Your AI agent can now access WordPress & WooCommerce data |
| Thread | 6.3 | 1 | msp-helpdeskservice-levelsxla | XLAs (Experience Level Agreements) |
The 12 best Peppermint alternatives, in depth
1. Sleekplan · velocity 8.8
Sleekplan is shipping enterprise-grade B2B features at speed: SCIM, account-level feedback groups, and internal product documentation in a single sprint.
Over the last 30 days Sleekplan shipped 2 meaningful updates vs Peppermint's 0, most recently “Groups: see your feedback by account”. Its velocity score of 8.8/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Sleekplan focuses on b2b saas, scim and account groups.
Over the last 30 days Sleekplan has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
Full Sleekplan trajectory → · Compare Peppermint vs Sleekplan →
2. Respond.io · velocity 7.5
Respond.io upgraded its AI Agents to GPT-5.6 and added TikTok Business Messaging for US accounts.
Its velocity score of 7.5/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Respond.io focuses on customer messaging, ai agents and omnichannel.
Respond.io and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Respond.io trajectory → · Compare Peppermint vs Respond.io →
3. DoneDone · velocity 6.3
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms.
Over the last 30 days DoneDone shipped 1 meaningful update vs Peppermint's 0, most recently “Custom Fields are live! 🎉”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, DoneDone focuses on customer support, ticketing and custom fields.
Over the last 30 days DoneDone has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
Full DoneDone trajectory → · Compare Peppermint vs DoneDone →
4. Twilio · velocity 6.3
Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover.
Over the last 30 days Twilio shipped 1 meaningful update vs Peppermint's 0, most recently “Twilio integration with Salesforce Service Cloud Voice is now Omnichannel”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Twilio focuses on enterprise comms, omnichannel and salesforce integration.
Over the last 30 days Twilio has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
5. Live Helper Chat · velocity 6.3
Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
Over the last 30 days Live Helper Chat shipped 1 meaningful update vs Peppermint's 0, most recently “MCP Support”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Live Helper Chat focuses on mcp, ai integration and live chat.
Over the last 30 days Live Helper Chat has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
Full Live Helper Chat trajectory → · Compare Peppermint vs Live Helper Chat →
6. Xurrent · velocity 6.3
Xurrent launches six Sera AI Agents, crossing from AI-assist into autonomous ITSM execution.
Over the last 30 days Xurrent shipped 1 meaningful update vs Peppermint's 0, most recently “Xurrent ships six Sera AI Agents for autonomous ITSM workflows”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Xurrent focuses on itsm, ai agents and automation.
Over the last 30 days Xurrent has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
7. LiveAgent · velocity 6.3
LiveAgent is stabilizing infrastructure after a dense AI feature push in late August.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, LiveAgent focuses on customer support, ai integration and performance tuning.
LiveAgent and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Peppermint vs LiveAgent →
8. Formbricks · velocity 6.3
Formbricks 6.0 RC cycle reveals commercial hardening: lower self-hosted cap, MCP OAuth, and Act as Beta.
Over the last 30 days Formbricks shipped 1 meaningful update vs Peppermint's 0, most recently “6.0.0 RC1: commercial hardening, Act Beta, self-hosted cap”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Formbricks focuses on open source, surveys and commercial pivot.
Over the last 30 days Formbricks has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
Full Formbricks trajectory → · Compare Peppermint vs Formbricks →
9. HelpCenter.io · velocity 6.3
HelpCenter.io integrates with Intercom Fin so articles automatically train the AI agent on every publish.
Over the last 30 days HelpCenter.io shipped 1 meaningful update vs Peppermint's 0, most recently “Meet Intercom + Fin: Your help center is now ready to power your AI conversations”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, HelpCenter.io focuses on knowledge base, ai customer support and intercom integration.
Over the last 30 days HelpCenter.io has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
Full HelpCenter.io trajectory → · Compare Peppermint vs HelpCenter.io →
10. Hatz AI · velocity 6.3
Hatz AI launched Activate for MSP AI deployments and made phone agents self-service in back-to-back releases.
Over the last 30 days Hatz AI shipped 1 meaningful update vs Peppermint's 0, most recently “Hatz AI: Phone agents become self-service for tenants; Hatz Learn moves in-house”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Hatz AI focuses on msp, ai platform and phone agents.
Over the last 30 days Hatz AI has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
11. Chatway · velocity 6.3
Chatway's bot learned to read the store; now the store can listen back.
Its velocity score of 6.3/10 reflects longer-term release cadence; its most recent meaningful update was “Your AI agent can now access WordPress & WooCommerce data”.
Where Peppermint leans on helpdesk, self hosted and open source, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
12. Thread · velocity 6.3
Thread takes the service-level clock off the PSA and runs it itself.
Over the last 30 days Thread shipped 1 meaningful update vs Peppermint's 0, most recently “XLAs (Experience Level Agreements)”. Its velocity score of 6.3/10 blends that with longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Thread focuses on msp helpdesk, service levels and xla.
Over the last 30 days Thread has been shipping faster than Peppermint — a point in its favour if release momentum matters to you.
Frequently asked questions
What are the best alternatives to Peppermint?
The top Peppermint alternatives we currently track in customer support software are Sleekplan, Respond.io, DoneDone, Twilio, Live Helper Chat, ranked by recent ship velocity.
How is this list of Peppermint alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Peppermint directly with one of these alternatives?
Yes — every card has a "Compare with Peppermint" link to a side-by-side /compare page.