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Twilio ships GA reconnect and mid-call config for Conversation Relay voice agents.
Alternatives · customer support software
Peppermint alternatives
The best Peppermint alternatives in customer support software, ranked by Sparkpulse's velocity_score.
Updated Nov 9, 2026
Looking for the best alternatives to Peppermint? Sparkpulse tracks and ranks 12 alternatives in customer support software by shipping velocity — how frequently each ships meaningful updates, verified from official changelogs. For reference, Peppermint shipped 0 meaningful updates in the last 30 days and carries a velocity score of 0.0 out of 10 in 2026. The alternatives below are ranked the same way, so you're comparing real release momentum, not marketing claims.
About Peppermint
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
Velocity 0.0 · Last update 1mo ago
Top 12 alternatives to Peppermint
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
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Spiceworks keeps writing about the security debt AI is exposing, not about its own product.
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Xurrent's November update pushes its Sera agents into the inbox and CMDB reviews.
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Formbricks opens 6.2 with data retention policies and show-conditions across surveys.
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Chatway gives every widget a hosted chat page you can share without installing it.
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Live Helper Chat 4.99 lets bots answer email threads and react to mail closes.
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LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
SUPPORT
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
SUPPORT
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions
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ManageEngine SDP Cloud takes its Zoho-hosted Zia model to Saudi Arabia.
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HelpCenter.io adds word-level change history for help centers edited by people and AI agents.
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Ferndesk moves its help-center answers into every reply box with a Chrome extension.
Peppermint vs alternatives — shipping velocity at a glance
Velocity score (0–10) and meaningful releases shipped in the last 30 days, from official changelogs. Higher = shipping faster.
| Product | Velocity | Sparks · 30d | Focus areas | Latest release |
|---|---|---|---|---|
| Peppermint (baseline) | 0.0 | 0 | helpdeskself-hostedopen-source | — |
| Twilio | 6.3 | 0 | messagingvoice-aiaudience-segmentation | — |
| Spiceworks | 5.0 | 0 | it-newscybersecurityopen-source-risk | — |
| Xurrent | 5.0 | 0 | itsmai-agentscmdb | Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector |
| Formbricks | 5.0 | 0 | surveysdata retentionapi | — |
| Chatway | 5.0 | 0 | live-chatai-agentsecommerce | — |
| Live Helper Chat | 5.0 | 0 | live-chatcustomer-supportemail-automation | — |
| LiveAgent | 5.0 | 0 | customer-supportai-agentsvoice | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmenterprise-itzia | — |
| ManageEngine ServiceDesk Plus | 5.0 | 0 | itsmzia-aidata-residency | — |
| ManageEngine ServiceDesk Plus Cloud | 5.0 | 0 | itsmzia-aidata-residency | — |
| HelpCenter.io | 5.0 | 0 | knowledge-basemcpai-agents | — |
| Ferndesk | 5.0 | 0 | help-centerai-supportknowledge-base | — |
The 12 best Peppermint alternatives, in depth
1. Twilio · velocity 6.3
Twilio ships GA reconnect and mid-call config for Conversation Relay voice agents.
Its velocity score of 6.3/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Twilio focuses on messaging, voice ai and audience segmentation.
Twilio and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
2. Spiceworks · velocity 5.0
Spiceworks keeps writing about the security debt AI is exposing, not about its own product.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Spiceworks focuses on it news, cybersecurity and open source risk.
Spiceworks and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Spiceworks trajectory → · Compare Peppermint vs Spiceworks →
3. Xurrent · velocity 5.0
Xurrent's November update pushes its Sera agents into the inbox and CMDB reviews.
Its velocity score of 5.0/10 reflects longer-term release cadence; its most recent meaningful update was “Xurrent ships six Sera AI Agents, Jamf CMDB, and ClickUp connector”.
Where Peppermint leans on helpdesk, self hosted and open source, Xurrent focuses on itsm, ai agents and cmdb.
Xurrent and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
4. Formbricks · velocity 5.0
Formbricks opens 6.2 with data retention policies and show-conditions across surveys.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Formbricks focuses on surveys, data retention and api.
Formbricks and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Formbricks trajectory → · Compare Peppermint vs Formbricks →
5. Chatway · velocity 5.0
Chatway gives every widget a hosted chat page you can share without installing it.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Chatway focuses on live chat, ai agents and ecommerce.
Chatway and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
6. Live Helper Chat · velocity 5.0
Live Helper Chat 4.99 lets bots answer email threads and react to mail closes.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Live Helper Chat focuses on live chat, customer support and email automation.
Live Helper Chat and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Live Helper Chat trajectory → · Compare Peppermint vs Live Helper Chat →
7. LiveAgent · velocity 5.0
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, LiveAgent focuses on customer support, ai agents and voice.
LiveAgent and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full LiveAgent trajectory → · Compare Peppermint vs LiveAgent →
8. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus brings its Zoho-hosted Zia LLM to the Saudi Arabia data center.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, ManageEngine ServiceDesk Plus focuses on itsm, enterprise it and zia.
ManageEngine ServiceDesk Plus and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Peppermint vs ManageEngine ServiceDesk Plus →
9. ManageEngine ServiceDesk Plus · velocity 5.0
ServiceDesk Plus adds admin-wide report defaults after spreading Zia AI to more regions.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, ManageEngine ServiceDesk Plus focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus trajectory → · Compare Peppermint vs ManageEngine ServiceDesk Plus →
10. ManageEngine ServiceDesk Plus Cloud · velocity 5.0
ManageEngine SDP Cloud takes its Zoho-hosted Zia model to Saudi Arabia.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, ManageEngine ServiceDesk Plus Cloud focuses on itsm, zia ai and data residency.
ManageEngine ServiceDesk Plus Cloud and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full ManageEngine ServiceDesk Plus Cloud trajectory → · Compare Peppermint vs ManageEngine ServiceDesk Plus Cloud →
11. HelpCenter.io · velocity 5.0
HelpCenter.io adds word-level change history for help centers edited by people and AI agents.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, HelpCenter.io focuses on knowledge base, mcp and ai agents.
HelpCenter.io and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full HelpCenter.io trajectory → · Compare Peppermint vs HelpCenter.io →
12. Ferndesk · velocity 5.0
Ferndesk moves its help-center answers into every reply box with a Chrome extension.
Its velocity score of 5.0/10 reflects longer-term release cadence.
Where Peppermint leans on helpdesk, self hosted and open source, Ferndesk focuses on help center, ai support and knowledge base.
Ferndesk and Peppermint have shipped at a similar pace over the last 30 days, so the decision comes down to fit and feature depth.
Full Ferndesk trajectory → · Compare Peppermint vs Ferndesk →
Frequently asked questions
What are the best alternatives to Peppermint?
The top Peppermint alternatives we currently track in customer support software are Twilio, Spiceworks, Xurrent, Formbricks, Chatway, ranked by recent ship velocity.
How is this list of Peppermint alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Peppermint directly with one of these alternatives?
Yes — every card has a "Compare with Peppermint" link to a side-by-side /compare page.