Tiledesk
Tiledesk's feed is agentic-AI thought leadership, not release notes
Comparison · Support
LiveAgent vs DoneDone
A side-by-side editorial comparison of LiveAgent and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
LiveAgent vs DoneDone: at a glance
What is LiveAgent?
LiveAgent is bolting an AI-agent and MCP layer onto a mature help desk while grinding down a security backlog.
LiveAgent ships fast, versioned releases that mix three things: an emerging AI layer (MCP tooling for agents, AI credit-pool billing, added LLM providers), steady security hardening, and a long tail of help-desk bug fixes. The most recent releases lean toward AI monetization plumbing and closing access-control gaps in the API.
What is DoneDone?
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
LiveAgent vs DoneDone: editorial side-by-side
LiveAgent
6.3SUPPORT
LiveAgent is bolting an AI-agent and MCP layer onto a mature help desk while grinding down a security backlog.
◆ Current state
LiveAgent ships fast, versioned releases that mix three things: an emerging AI layer (MCP tooling for agents, AI credit-pool billing, added LLM providers), steady security hardening, and a long tail of help-desk bug fixes. The most recent releases lean toward AI monetization plumbing and closing access-control gaps in the API.
◆ Where it's heading
The product is being wired for AI agents — MCP access to tickets and attachments, per-tenant AI budgets, and a purchase/top-up path for AI credits — which suggests usage-based AI features are being readied for general availability. In parallel, a visible run of auth and access-control fixes points to a security-hardening pass across the v3/v4 API.
◆ Prediction
Expect the AI-budget and MCP work to converge into a packaged, metered AI-agent offering, with continued security fixes on the API surface.
DoneDone
2.5SUPPORT
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
◆ Current state
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
◆ Where it's heading
The direction is workflow refinement rather than expansion — reducing noise, giving users more control over how boards and inboxes are organized, and bringing Kanban patterns to the shared mailbox. It's the steady polish of an established tool tightening its day-to-day experience.
◆ Prediction
Expect continued board and mailbox UX refinement — more view, sort, and filtering controls — rather than a new capability area.
Alternatives to LiveAgent and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either LiveAgent or DoneDone.
Plain
Plain turns its AI from classifier into an agent that acts across tools
ManageEngine ServiceDesk Plus Cloud
ServiceDesk Plus Cloud adds change-scheduling visibility while its Zia and Teams rollout continues by region.
ManageEngine ServiceDesk Plus
ServiceDesk Plus Cloud widens its Zia AI and Microsoft Teams footprint, region by region.
Desk365
Desk365 ships steady bi-monthly helpdesk updates, with asset management now the throughline.
Supportbench
Supportbench's tracked feed is an SEO blog, not a product changelog
See all LiveAgent alternatives → · See all DoneDone alternatives →
Recent activity from LiveAgent and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoLiveAgentSecurity fixes, AI-agent MCP attachment access, ISO 8601 API dates
- 6d agoLiveAgentAI credit-pool provisioning (purchase and top-up) goes live
- 7d agoLiveAgentFix: recurring tasks dead for legacy 'every2d' preset
- 8d agoLiveAgentNewer OpenAI models added; agent-panel and chat-end fixes
- 12d agoLiveAgentAI credit-pool provisioning; chatbot recovery and ticket fixes
- 14d agoLiveAgentPatch release: email-parsing and call-note fixes
- 22d agoDoneDoneKanban Collapse Columns
- 1mo agoDoneDoneActions Are Now Hidden by Default
- 1mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 2mo agoDoneDoneNew: You can now filter for active assignees inside mailboxes and projects.
- 2mo agoDoneDoneNew: Mailbox Kanban View!
- 2mo agoDoneDoneScheduled Task Updates!
Frequently asked questions
What is the difference between LiveAgent and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is LiveAgent better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. LiveAgent is currently shipping more aggressively (velocity 6.3 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to LiveAgent?
Top LiveAgent alternatives in Support are ranked by recent ship velocity. Browse the "LiveAgent alternatives" section above for the current picks, or visit /alternatives/liveagent for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.