LiveAgent
LiveAgent is bolting an AI-agent and MCP layer onto a mature help desk while grinding down a security backlog.
Comparison · Support
Desk365 vs DoneDone
A side-by-side editorial comparison of Desk365 and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Desk365 vs DoneDone: at a glance
What is Desk365?
Desk365 ships steady bi-monthly helpdesk updates, with asset management now the throughline.
Desk365 is a Microsoft Teams-centric helpdesk shipping on a predictable bi-monthly cadence. Recent releases center on asset and software management, plus incremental workflow additions — survey response notifications, ticket search, permissions, multilingual agent portal, and two new ticket import API endpoints. Most of what its feed publishes, however, is marketing and educational content rather than product changes.
What is DoneDone?
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
Desk365 vs DoneDone: editorial side-by-side
Desk365
5.0SUPPORT
Desk365 ships steady bi-monthly helpdesk updates, with asset management now the throughline.
◆ Current state
Desk365 is a Microsoft Teams-centric helpdesk shipping on a predictable bi-monthly cadence. Recent releases center on asset and software management, plus incremental workflow additions — survey response notifications, ticket search, permissions, multilingual agent portal, and two new ticket import API endpoints. Most of what its feed publishes, however, is marketing and educational content rather than product changes.
◆ Where it's heading
The product work is trending toward IT asset management and API extensibility, nudging Desk365 beyond basic ticketing into broader ITSM territory. Each release bundles one larger theme — assets this quarter — with several smaller conveniences. Note the low signal-to-noise in the feed: most posts are SEO and thought-leadership, so any cadence-based velocity overstates how much is actually shipping.
◆ Prediction
The next bi-monthly release will likely deepen asset and software management and extend the import/export API surface, continuing the AI and automation thread flagged in the Q2 roundup.
DoneDone
2.5SUPPORT
DoneDone keeps polishing its Kanban boards and shared-inbox workflows.
◆ Current state
DoneDone is a task-tracking and shared-inbox tool, and its recent releases concentrate on board and mailbox usability: collapsible Kanban columns, new sort options, a Mailbox Kanban view, active-assignee filtering, and quieter activity feeds with actions hidden by default. Each is a focused, incremental UX improvement.
◆ Where it's heading
The direction is workflow refinement rather than expansion — reducing noise, giving users more control over how boards and inboxes are organized, and bringing Kanban patterns to the shared mailbox. It's the steady polish of an established tool tightening its day-to-day experience.
◆ Prediction
Expect continued board and mailbox UX refinement — more view, sort, and filtering controls — rather than a new capability area.
Alternatives to Desk365 and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Desk365 or DoneDone.
Tiledesk
Tiledesk's feed is agentic-AI thought leadership, not release notes
Plain
Plain turns its AI from classifier into an agent that acts across tools
ManageEngine ServiceDesk Plus Cloud
ServiceDesk Plus Cloud adds change-scheduling visibility while its Zia and Teams rollout continues by region.
ManageEngine ServiceDesk Plus
ServiceDesk Plus Cloud widens its Zia AI and Microsoft Teams footprint, region by region.
Supportbench
Supportbench's tracked feed is an SEO blog, not a product changelog
See all Desk365 alternatives → · See all DoneDone alternatives →
Recent activity from Desk365 and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoDesk365A Quarter of Desk365 Product Updates
- 7d agoDesk365Microsoft Teams Ticketing System: The Complete Setup Guide (2026)
- 11d agoDesk365Desk365 Product Updates – Phase 2, June 2026
- 13d agoDesk3655 Lessons from the FIFA world cup in Resolving High-Priority Tickets
- 14d agoDesk365SLA vs. SLO vs. SLI: What Each One Actually Means
- 18d agoDesk365Customer Support Trends 2026: The Rise of AI, CX, and Automation
- 22d agoDoneDoneKanban Collapse Columns
- 1mo agoDoneDoneActions Are Now Hidden by Default
- 1mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 2mo agoDoneDoneNew: You can now filter for active assignees inside mailboxes and projects.
- 2mo agoDoneDoneNew: Mailbox Kanban View!
- 2mo agoDoneDoneScheduled Task Updates!
Frequently asked questions
What is the difference between Desk365 and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. Desk365 is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Desk365 better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Desk365 is currently shipping more aggressively (velocity 5.0 vs 2.5), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Desk365?
Top Desk365 alternatives in Support are ranked by recent ship velocity. Browse the "Desk365 alternatives" section above for the current picks, or visit /alternatives/desk365 for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.