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Desk365

SUPPORT
Velocity5.0

Microsoft Teams-native customer support helpdesk

www.desk365.io ↗

Asset management is where the real work is; the feed is mostly interviews.

helpdeskasset managementintuneitsmcontent marketing
◆Current state
Desk365 publishes monthly product digests into the same feed as an interview series and search-targeted explainers. The one shipping entry in this window is the August digest: Microsoft Intune device sync, asset activity tracking, and broader export options. Device and asset management, not core ticketing, is where the release notes are concentrated.
◆Where it's heading
The product is building IT asset management into a second surface alongside the helpdesk — first the asset module, now automatic device inventory pulled from Intune so the records populate themselves. Editorial output has grown faster than the release notes, with two separate interview series launched inside five weeks.
◆Prediction
The next monthly digest most likely continues the asset thread, either additional device sources feeding inventory or reporting built on the activity tracking that just landed.

◆Recent moves

  1. 4d ago

    Arsen Misakyan on Why AI Won’t Make the Hard Calls

    A second installment of the Humans of Support interview series. It rides the same feed as the release notes but carries no product change.

    View source ↗
  2. 6d ago

    CSAT vs. SLA: Which Metric Should Drive Your Support Team’s Priorities?

    A metrics explainer aimed at search traffic, unconnected to anything shipping in the product.

    View source ↗
  3. 11d ago

    Intune device sync and asset activity tracking arrive

    The only shipping entry in this window, and it lands squarely on the asset-management arc: Intune device sync pulls managed hardware into Desk365 without manual entry, while asset activity tracking and wider exports make the resulting inventory auditable.

    View source ↗
  4. 11d ago

    Stephen Mann on 17 Years of ITSM, AI’s Real Risk and More

    The opening installment of an interview series — brand content, not a product change.

    View source ↗
  5. 14d ago

    9 Best MSP Ticketing Systems for Service Providers Reviewed

    A comparison listicle targeting MSP buyers.

    View source ↗
  6. 14d ago

    How to Build a Helpdesk Dashboard People Actually Check

    A how-to on dashboard design with no product change behind it.

    View source ↗