SUPPORT
Thread expands from MSP messaging into a full voice channel with AI transcription into tickets.
Alternatives · Support
Zoho Desk alternatives
The best Zoho Desk alternatives in Support, ranked by Sparkpulse's velocity_score.
About Zoho Desk
Zoho Desk's tracked feed is its evergreen support blog, not a product changelog
The tracked feed for Zoho Desk is the company's marketing/education blog — how-to articles, best-practice guides, and integration explainers — rather than a release changelog. Posts are infrequent and largely evergreen, with the most recent dated entries months apart and a long tail stretching back to 2023.
Velocity 2.5 · Last update 24d ago
Top 12 alternatives to Zoho Desk
Ranked by recent ship velocity. Tap any card for the full editorial breakdown, or pivot to a head-to-head.
SUPPORT
Hatz turns its MSP AI platform into an agent-composition and phone-automation system.
SUPPORT
Sleekplan bets its relaunch on feedback that triages itself
SUPPORT
LiveAgent wires up paid AI usage while running a heavy fix-and-security cadence
SUPPORT
Plain is rebuilding customer support around autonomous agents Ari and Sidekick
SUPPORT
Re:amaze matures its AI support agent with testing and visibility tools
SUPPORT
Formbricks is hardening its 5.1 line with a steady run of backported fixes.
SUPPORT
HelpSpot layers AI and an MCP server onto a long-standing self-hosted help desk
SUPPORT
Supportbench's feed is SEO comparison and how-to content, not a product changelog.
SUPPORT
Twilio hardens enterprise identity and compliance while pushing voice AI to mobile.
SUPPORT
An IT-media brand whose feed is journalism, not a product changelog
SUPPORT
Richpanel is racing to make its inbox the only tab a support agent ever needs.
Frequently asked questions
What are the best alternatives to Zoho Desk?
The top Zoho Desk alternatives we currently track in Support are Thread, Hatz AI, Sleekplan, LiveAgent, Plain, ranked by recent ship velocity.
How is this list of Zoho Desk alternatives ranked?
Alternatives are ranked by Sparkpulse's velocity_score — release cadence + 30-day spark count + sector-relative ship rate.
Can I compare Zoho Desk directly with one of these alternatives?
Yes — every card has a "Compare with Zoho Desk" link to a side-by-side /compare page.