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Comparison · Support
Frill vs DoneDone
A side-by-side editorial comparison of Frill and DoneDone — release velocity, themes, recent moves, and the top alternatives to consider.
Frill vs DoneDone: at a glance
What is Frill?
Frill just made its feedback board readable by any AI assistant, on every plan.
Frill is a feedback, roadmap, and changelog tool that has spent the past year on distribution plumbing — EU hosting, SSO for Okta and EntraID, multi-language, custom domains, a public npm SDK, and a Chrome extension. Releases arrive as monthly bundles rather than continuous drops. As of August 2, the MCP server that had been in public beta since June is generally available with ten tools and no setup beyond an API key.
What is DoneDone?
DoneDone ships one small customer request at a time, with Kanban as the through-line
DoneDone is a combined issue tracker and shared mailbox, and every release in this window is a narrow, named customer request rather than a platform move. Kanban is where the compounding work has gone: sort options, collapsible columns, and the mailbox board that put email into the same visual pipeline as tasks. The August release extends tags into CSV exports, the first move in this window aimed at getting data out of the product rather than arranging it inside.
Frill vs DoneDone: editorial side-by-side
Frill
6.3SUPPORT
Frill just made its feedback board readable by any AI assistant, on every plan.
◆ Current state
Frill is a feedback, roadmap, and changelog tool that has spent the past year on distribution plumbing — EU hosting, SSO for Okta and EntraID, multi-language, custom domains, a public npm SDK, and a Chrome extension. Releases arrive as monthly bundles rather than continuous drops. As of August 2, the MCP server that had been in public beta since June is generally available with ten tools and no setup beyond an API key.
◆ Where it's heading
The shape of the work has shifted from making Frill reachable by humans in more places to making its data readable by machines: SDK, multiple API keys, webhook hardening, then MCP. Frill is betting that the value of a feedback board is not the board but the corpus behind it, and that the corpus is most useful when a product manager can query it from wherever they already work. Bundling MCP into every plan rather than the Growth tier says they want adoption volume, not a pricing lever.
◆ Prediction
Expect the next release notes to extend MCP from read tools toward write actions — creating ideas or updating roadmap status from an assistant — and to surface usage of it in the admin dashboard.
DoneDone
5.0SUPPORT
DoneDone ships one small customer request at a time, with Kanban as the through-line
◆ Current state
DoneDone is a combined issue tracker and shared mailbox, and every release in this window is a narrow, named customer request rather than a platform move. Kanban is where the compounding work has gone: sort options, collapsible columns, and the mailbox board that put email into the same visual pipeline as tasks. The August release extends tags into CSV exports, the first move in this window aimed at getting data out of the product rather than arranging it inside.
◆ Where it's heading
The pattern is remarkably consistent: a customer asks, a small change lands, the release note thanks them by name. That produces steady polish and almost no directional risk - the Kanban surface keeps deepening, the activity feed keeps getting quieter, and filters keep getting more specific. What is missing across four months of entries is anything structural: no API, integration, automation or AI work appears at all. The tags-in-CSV release is the closest thing to a new direction, and it is a column in an export file.
◆ Prediction
Expect more of the same cadence - single-request improvements to Kanban views, filters and exports. If the export work continues, richer reporting or scheduled exports is the natural next request to land; nothing in these entries points to a larger platform move.
Alternatives to Frill and DoneDone
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Frill or DoneDone.
Drift
Drift now ships inside Salesloft's monthly train, and that train is being pointed at ChatGPT.
LiveAgent
Two release trains, one bug list — LiveAgent is paying down years of scale debt in public.
Twilio
Branded calling goes GA while the API surface gets quietly tightened and corrected.
Xurrent
Xurrent's ITSM digests now read as a Sera AI rollout log with service-desk housekeeping attached.
ManageEngine ServiceDesk Plus Cloud
ServiceDesk Plus Cloud is putting ITSM where the work happens — Slack first, Zia everywhere else.
See all Frill alternatives → · See all DoneDone alternatives →
Recent activity from Frill and DoneDone
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoDoneDoneInclude tags in CSV exports!
- 2d agoFrillIntroducing the new Frill MCP! ⚡
- 14d agoDoneDoneChecklist Templates just got a little easier to manage.
- 22d agoFrillPublic npm SDK, Chrome extension, and MCP beta
- 1mo agoDoneDoneKanban Collapse Columns
- 2mo agoDoneDoneActions Are Now Hidden by Default
- 2mo agoDoneDoneNew Kanban Sort Options are Here ✔️
- 2mo agoDoneDoneNew: You can now filter for active assignees inside mailboxes and projects.
- 3mo agoFrillBoost Until scheduling and announcement preview controls
- 8mo agoFrillEU hosting region, Cloudflare domains, richer idea API
- 11mo agoFrillEntraID SSO, nine default languages, CSP hardening
- 1y agoFrillSubscribe to Updates
Frequently asked questions
What is the difference between Frill and DoneDone?
They serve adjacent needs but don't currently overlap on shipped themes. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Frill better than DoneDone?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Frill is currently shipping more aggressively (velocity 6.3 vs 5.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Frill?
Top Frill alternatives in Support are ranked by recent ship velocity. Browse the "Frill alternatives" section above for the current picks, or visit /alternatives/frill for the full list with editorial commentary on each.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.