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Comparison · Support
Formbricks vs Zoho Assist
A side-by-side editorial comparison of Formbricks and Zoho Assist — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs Zoho Assist: at a glance
What is Formbricks?
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
What is Zoho Assist?
Zoho Assist adds session analysis and MFA for unattended access.
Zoho Assist's 2026 releases add depth to a mature remote-support product. Session Highlights analyzes completed sessions for the applications used and actions taken, Secure Connect adds MFA to unattended access, and an updated Quick Support plugin removes the steps needed to start a session.
Formbricks vs Zoho Assist: editorial side-by-side
Formbricks
5.0SUPPORT
Formbricks 6.2 candidate two fixes Helm installs and response filters before stable.
◆ Current state
Formbricks' 6.0 cycle renamed Unify to Analyze and added MCP OAuth, and 6.1 added the v3 responses API. 6.2.0-rc.1 brought data retention policies and shared show-conditions; rc.2 on November 12 is mostly fixes: fresh Helm installs with bundled PostgreSQL, Valkey templates across upgrades, consistent multi-status response filters and a themed signature pad. It also exposes embedded-data keys in chart pickers and includes a Cube config change for custom database roles.
◆ Where it's heading
Formbricks keeps building controls for larger self-hosted customers, retention rules and scoped APIs, while much of each candidate goes to its Helm and Compose packaging. The feed still shows release candidates rather than stable tags.
◆ Prediction
Expect one or two more 6.2 candidates of deployment fixes before a stable 6.2.0, likely within two weeks given the rc.1 to rc.2 gap.
Zoho Assist
0.0SUPPORT
Zoho Assist adds session analysis and MFA for unattended access.
◆ Current state
Zoho Assist's 2026 releases add depth to a mature remote-support product. Session Highlights analyzes completed sessions for the applications used and actions taken, Secure Connect adds MFA to unattended access, and an updated Quick Support plugin removes the steps needed to start a session.
◆ Where it's heading
The product is moving from connecting a technician to learning from the connection. Session Highlights is the first step toward analytics on support work, while Secure Connect answers the credential risk that unattended access carries.
◆ Prediction
Expect Session Highlights to feed reporting or ticket tools inside Zoho. Technician-facing assistance during a session would be the natural follow-on, though no entry shows it yet.
Alternatives to Formbricks and Zoho Assist
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or Zoho Assist.
DoneDone
DoneDone's editor gets tables, spreadsheet paste and text colors.
Twilio
Twilio's voice AI stops cutting callers off mid-sentence, using its own turn-taking model.
Xurrent
Xurrent's November update blocks unverified email senders from changing records.
LiveAgent
LiveAgent 5.71 starts letting bots work chats over MCP and answer the phones.
Chatway
Chatway adds a Ticket Center, moving from live chat toward a full helpdesk.
See all Formbricks alternatives → · See all Zoho Assist alternatives →
Recent activity from Formbricks and Zoho Assist
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 2d agoFormbricks6.2.0-rc.2
- 5d agoFormbricksFormbricks 6.2 RC1 adds data retention policies
- 26d agoFormbricks6.1 RC3: race-proof workspace cap and online-upgrade fixes
- 28d agoFormbricks6.1 RC2: v3 API validation, incremental extraction, upgrade fixes
- 1mo agoFormbricks6.1 RC1: v3 responses API, MCP response access, webhook jobs
- 1mo agoFormbricks6.0.0 RC5: Helm Envoy safeguards
- 4mo agoZoho AssistTurn every support session into a data point that works for you
- 5mo agoZoho AssistSecure Connect in Zoho Assist: How MFA closes the credential gap in unattended access
- 5mo agoZoho AssistTransforming remote assistance with Zoho Assist Quick Support plugin
- 10mo agoZoho AssistRecap 2025: Zoho Assist
- 1y agoZoho AssistFour years strong: Zoho Assist wins Customers’ Choice 2025 in the Remote Desktop Category
- 1y agoZoho AssistAutomate your remote support workflows with Zoho Assist and Zapier integration
Frequently asked questions
What is the difference between Formbricks and Zoho Assist?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than Zoho Assist?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to Zoho Assist?
Top Zoho Assist alternatives in Support are ranked by recent ship velocity. Browse the "Zoho Assist alternatives" section above for the current picks, or visit /alternatives/zoho-assist for the full list with editorial commentary on each.