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Comparison · Support
Formbricks vs INKY
A side-by-side editorial comparison of Formbricks and INKY — release velocity, themes, recent moves, and the top alternatives to consider.
Formbricks vs INKY: at a glance
What is Formbricks?
Formbricks starts metering workflow runs as three release branches backport in parallel.
Formbricks is running 5.1, 5.2 and 5.3 as concurrent release branches, with most fixes landing as backports that produce two or three tagged rows for a single pull request. The substance sits in 5.3.0-rc.1 and rc.2: breached-password rejection via Have I Been Pwned, workspace-scoped send_email recipients, MCP OAuth challenge parity with audit logging, and a metered workflow_runs price provisioned on Scale subscriptions. The 5.1 and 5.2 branches are carrying security scoping and dependency patches only.
What is INKY?
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
INKY ships a dashboard release every one to two weeks, moving from 1.8.5 to 1.9.5 since May. The functional center is the Triage workspace, which pulled detection review, message actions and account-takeover enforcement into one place and made ATO configurable without a SIEM. July added Smart Insights, an LLM second opinion on inbound mail, plus automatic Autotask ticketing. Running alongside the security work, email-signature management has grown from a single page in June into a tabbed editor with per-field styling.
Formbricks vs INKY: editorial side-by-side
Formbricks
7.5SUPPORT
Formbricks starts metering workflow runs as three release branches backport in parallel.
◆ Current state
Formbricks is running 5.1, 5.2 and 5.3 as concurrent release branches, with most fixes landing as backports that produce two or three tagged rows for a single pull request. The substance sits in 5.3.0-rc.1 and rc.2: breached-password rejection via Have I Been Pwned, workspace-scoped send_email recipients, MCP OAuth challenge parity with audit logging, and a metered workflow_runs price provisioned on Scale subscriptions. The 5.1 and 5.2 branches are carrying security scoping and dependency patches only.
◆ Where it's heading
Two arcs are visible. Multi-tenancy is being hardened line by line — org and workspace scoping enforced across API keys, surveys, quotas, integrations, response import and now email recipients — which reads as enterprise tenancy work rather than survey features. The second is commercial: a metered price for workflow runs, plus pay-per-workspace pricing in the license docs, moves Formbricks off plan-based pricing toward charging on automation volume.
◆ Prediction
Expect 5.3.0 to reach stable with metered workflow runs surfaced in billing, and the 5.1 branch to take security backports only before it is retired.
INKY
6.3SUPPORT
INKY is wiring an LLM into email security while binding itself tighter to Kaseya.
◆ Current state
INKY ships a dashboard release every one to two weeks, moving from 1.8.5 to 1.9.5 since May. The functional center is the Triage workspace, which pulled detection review, message actions and account-takeover enforcement into one place and made ATO configurable without a SIEM. July added Smart Insights, an LLM second opinion on inbound mail, plus automatic Autotask ticketing. Running alongside the security work, email-signature management has grown from a single page in June into a tabbed editor with per-field styling.
◆ Where it's heading
Two threads are pulling in the same direction. Detection is becoming AI-assisted and explainable, with Smart Insights returning a verdict, a trickiness rating and a written rationale rather than a score. And the managed-service channel is being deepened at every layer — Autotask billing, Autotask ticketing, Kaseya-provisioned entitlements, a third-party training platform slotted in as an option. INKY is optimizing for the provider reselling it across many tenants, not the employee reading the mail.
◆ Prediction
Smart Insights is gated to Pro with a per-team opt-out, which points to it being extended and monetized further rather than made universal. Mesh was added as a recognized upstream provider under an auto-detect setting, so additional relay providers are the obvious continuation of that work.
Alternatives to Formbricks and INKY
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either Formbricks or INKY.
Kapture CX
Kapture argues the agentic-CX case in public while its actual shipping stays off the feed.
Richpanel
Headless commerce and a second phone provider join the sidebar Richpanel's AI agent reads from.
LiveAgent
The bug list has moved from fleet-scale regressions to legacy data that bricks individual tickets.
ProProfs Help Desk
ProProfs Help Desk's feed is a competitor-comparison content farm, not a changelog.
Service Fusion
Service Fusion is publishing buyer-guide SEO, and the feed itself is bleeding one boilerplate body onto every post
See all Formbricks alternatives → · See all INKY alternatives →
Recent activity from Formbricks and INKY
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 1d agoFormbricks5.3.0-rc.3
- 1d agoINKYv1.9.5: Mesh relay detection and CyberHoot training support
- 1d agoFormbricks5.3.0-rc.2 ⚡
- 6d agoFormbricks5.3.0-rc.1
- 8d agoFormbricks5.2.2-rc.1
- 8d agoINKYv1.9.3: Smart Insights brings an LLM verdict to every message ⚡
- 15d agoINKYv1.9.2: Autotask PSA ticketing for INKY alerts
- 15d agoFormbricks5.2.1-rc.2
- 16d agoFormbricks5.1.5-rc.1
- 21d agoINKYv1.9.1: Tabbed signature editor and redesigned Triage
- 1mo agoINKYv1.8.8: Email signatures management page
- 2mo agoINKYv1.8.5: Triage page and SIEM-free account-takeover detection
Frequently asked questions
What is the difference between Formbricks and INKY?
They serve adjacent needs but don't currently overlap on shipped themes. Formbricks is currently shipping more aggressively (velocity 7.5 vs 6.3), with 1 editorial sparks in the last 30 days against 1. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is Formbricks better than INKY?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. Formbricks is currently shipping more aggressively (velocity 7.5 vs 6.3), with 1 editorial sparks in the last 30 days against 1. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to Formbricks?
Top Formbricks alternatives in Support are ranked by recent ship velocity. Browse the "Formbricks alternatives" section above for the current picks, or visit /alternatives/formbricks for the full list with editorial commentary on each.
What are the best alternatives to INKY?
Top INKY alternatives in Support are ranked by recent ship velocity. Browse the "INKY alternatives" section above for the current picks, or visit /alternatives/inky for the full list with editorial commentary on each.