UVdesk
UVdesk v1.0.18 adds PHP 8 support and ticket transfer with only one entry visible
Comparison · Support
DoneDone vs Peppermint
A side-by-side editorial comparison of DoneDone and Peppermint — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:ticketing
DoneDone vs Peppermint: at a glance
What is DoneDone?
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
DoneDone has shipped two significant capability expansions in the past two months: custom fields (10 field types including currency, dropdown, percentage, and custom-labeled numbers) and workflow automations (status-triggered due dates and checklist templates). Combined with email-to-task creation for projects, the product has meaningfully expanded beyond a simple ticketing inbox into territory that previously required Zendesk or Jira for most teams.
What is Peppermint?
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
DoneDone vs Peppermint: editorial side-by-side
DoneDone
6.3SUPPORT
DoneDone ships custom fields and workflow automations, closing the gap on mid-market ticketing platforms
◆ Current state
DoneDone has shipped two significant capability expansions in the past two months: custom fields (10 field types including currency, dropdown, percentage, and custom-labeled numbers) and workflow automations (status-triggered due dates and checklist templates). Combined with email-to-task creation for projects, the product has meaningfully expanded beyond a simple ticketing inbox into territory that previously required Zendesk or Jira for most teams.
◆ Where it's heading
DoneDone is methodically closing the feature gap with enterprise ticketing tools, one release at a time. The pattern — custom fields, automation triggers, email integration depth, kanban controls — reads as a deliberate roadmap to SMB and mid-market parity rather than reactive feature requests. The product is retaining its simplicity positioning while removing the specific capability gaps that pushed teams toward more complex alternatives.
◆ Prediction
Deeper automation trigger types are the likely next move: beyond status changes to assignee changes, due date proximity, and SLA-based rules. Custom fields without custom reporting is half the value — expect dashboards or custom field filters in exports to follow.
Peppermint
0.0SUPPORT
Peppermint v0.5.3 adds a Documents feature to the open-source help desk
◆ Current state
Peppermint is a self-hosted open-source help desk. The single catalog entry is v0.5.3 from October 2024, which introduced a Documents feature — creating, viewing, and deleting docs with UI improvements — alongside keyboard shortcut fixes and general UI polish. With only one visible entry, the current development pace is unclear.
◆ Where it's heading
The v0.5.3 Documents addition suggests Peppermint is expanding beyond ticketing into a lightweight knowledge base model, bringing docs and tickets under one interface. Whether this continues into a broader knowledge management direction cannot be confirmed from a single entry.
◆ Prediction
If the documents feature is a deliberate strategic direction, expect search, linking, and access control additions in subsequent releases. Without more entries, trajectory confidence is low.
Alternatives to DoneDone and Peppermint
Other Support products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either DoneDone or Peppermint.
Twilio
Twilio expands Salesforce integration to WhatsApp and SMS while adding transcription failover
Service Fusion
Service Fusion publishes field service industry content while its one product move is an AI outbound calls integration
ChurnZero
ChurnZero is building an agentic layer across CS work — every play, profile, and pipeline now has an AI author.
Live Helper Chat
Live Helper Chat opens its permission and routing layer to external AI agents via an MCP endpoint.
Xurrent
Xurrent launches six Sera AI Agents, crossing from AI-assist into autonomous ITSM execution
See all DoneDone alternatives → · See all Peppermint alternatives →
Recent activity from DoneDone and Peppermint
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 16h agoDoneDoneUpdated Email Filters!
- 14d agoDoneDoneCustom Fields are live! 🎉 ⚡
- 1mo agoDoneDoneCreate Project Tasks from Email!
- 1mo agoDoneDoneNew: Workflow Automations! ⚡
- 1mo agoDoneDoneInclude tags in CSV exports!
- 2mo agoDoneDoneChecklist template items can now be reordered
- 1y agoPeppermintPeppermint v0.5.3 — Documents feature added
Frequently asked questions
What is the difference between DoneDone and Peppermint?
Both compete on the same themes — ticketing — within Support. DoneDone is currently shipping more aggressively (velocity 6.3 vs 0.0), with 1 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is DoneDone better than Peppermint?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. DoneDone is currently shipping more aggressively (velocity 6.3 vs 0.0), with 1 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other Support products to evaluate alongside.
What are the best alternatives to DoneDone?
Top DoneDone alternatives in Support are ranked by recent ship velocity. Browse the "DoneDone alternatives" section above for the current picks, or visit /alternatives/donedone for the full list with editorial commentary on each.
What are the best alternatives to Peppermint?
Top Peppermint alternatives in Support are ranked by recent ship velocity. Browse the "Peppermint alternatives" section above for the current picks, or visit /alternatives/peppermint for the full list with editorial commentary on each.